Shondra is FABULOUS! She is sensitive, kind, intuitive and passionate about skincare, always…read moreexploring new products and always customizing products and services to each individual client. She provides education to improve my home care routines. I always leave feeling so relaxed and uplifted and my skin feels amazing! I love it that she has great products at different price points. I also love seeing the amazing quilt with the so amazing and beautiful hand quilted stitches that greets me when I enter the most inviting space she has created.

Shondra is great. I was introduced to Shondra by a friend inviting me to attend a mask party. It…read morewas so much fun that I have attending a total of 3 different mask parties- finding a new technique or product to help my skin each time. Shondra is kind, exciting and knows her products. She has made my skin the best it has looked in so long. During the covid outbreak, she has been wonderful about being accessible electronically, and has shipped me products that I needed. I look forward to using more of her services.

Jonathan was great and explained a lot about shampoos and treatment going forward with my treatment…read moreplan to grow my hair

Got my hair cut by Denise a week or so ago. Not as careful a cut as I'm used to by my regular…read morestylist, but it looks good. She took my cues--I'm not a talkative person. The place is friendly and on time. They have an easy online scheduler.

I have been going to Holly for 9 months. She is WONDERFUL! Always makes me feel comfortable and…read morerelaxed. She is quick and thorough! I can't recommend enough!!

I had a very pleasant first experience here this morning. I…read morewasn't 100% sure how to get in, so I called. Wendy guided me in (door between "Hatch" and "Nest," go up one floor and turn left) and I found a very small but cozy space that was sparkling clean, tastefully decorated, and calming. Wendy herself was an absolute love. She made sure to check in with me frequently during my two procedures, she was polite, friendly, and just the right kind of chatty. Her technique was gentle and, while not painless because somebody is putting hot wax on your flesh and tearing out hair at the root, minimally painful. I have only had a couple of previous waxing experiences, but this was by far the best. I am in town on vacation so sadly I will not be a regular client, but if I did, I would be.

What a cute and trendy little spot in downtown. I had a massage and I should have asked for deep…read moretissue but instead went with the therapeutic which was just a relaxing body rub with lotion. Sietske was great. My husband had a deep tissue and it was so good he fell asleep several times during his service. I wish they had more than one massage therapist on at a time bc it would have been nice for us both to get them done at the same time but it is a small place so I get it. If we're in the area we'd absolutely come back for another massage and I think I'd trust them with my hair too. I overheard some hair stylist conversation and I didn't get her name but she seemed to know what she was doing!

Kynli was so amazing! She gave me such a beautiful haircut and made the experience so relaxing.read more

I have been going to Morgan for a year now for waxing, but today I went for my first facial. I had…read morea great experience! She took time to ask questions about my skin and really get to know what I was looking for. She made recommendations and tailored her service to fit my wants and needs. The facial was relaxing and really helped clear up some problem areas for me. I highly recommend her!

Morgan is SO good at what she does. She has helped my skin tremendously in the last two years. I…read morewent from having horrible hormonal acne around my jaw line to none at all. She's always been incredibly patient answering my questions and recommending products (not always expensive which i really appreciate). I trust her tremendously and would recommend anyone/everyone to go see her! You will notice a major change and really enjoy the process. I didn't think facials could get better, and then I met Morgan. Turns out they can! Very thankful for her and super excited for her new endeavor! My favorite days are when I'm getting a facial. AND she gives great scalp massages! I have gotten dermaplaning which i love, the signature 60 min facial, the lash lift and tint, and eyebrow wax. ALL of them were worth going back for!

I've been going to Polished for many years. The hair stylists are so down to earth, easy to talk…read moreto, friendly. Their technique, experience and technical expertise is unparalleled...cut, color, style, curl...they do it all. The atmosphere is relaxing and chill, nice lighting, nice music, comfortable chairs. The outside of the building and the stairway are a bit dated, but don't let that fool you...the space inside the salon is lovely. Always plenty of parking. I highly recommend! I've have not yet tried the mail or massage services.

Beautiful Salon! Professional, talented staff!Kelly is the best nail tech I've ever had! My nails…read morenever lift and they look absolutely perfect! I get compliments all the time! I love how Rebecca does my hair! I have gone to both massage therapist, Shea and Alison, and they both give the best massages I have ever had! Very nice atmosphere!

It has been years since my last facial and the facial by Parks has me hooked. She puts you at ease…read moreand the products are wonderful I have gone to Parks for years for waxing and I cannot recommend her more highly.

She did a great job with creating shape with my eyebrows. I had gotten them threaded and she was…read moreable to bring the original shape back

If I could leave 10 stars I would. I drove up from the middle of MA to see Michaela and I am going…read moreback. Recently divorced, needing a day to myself, I scheduled a wax service, massage and hydropod. She was very thorough and helped me to make decisions about what specifics to consider. She was never pushy and was understanding about what I needed. I am not exaggerating when I tell you that I got the best nights sleep that night in 3 years from when my ex and I first separated. I am scheduled to go back and have a facile next time.

Had a very bizarre and negative experience in January 2019. Tried to book online for March and was…read moreunable to find availability. My friend suggested that perhaps they did not book that far in advance. I called and left a message. I received a call back a few days later. I explained that I was turning 50 and wanted to book for myself and 3 girlfriends. I was told, as luck would have it, that they were planning to go away, but were leaving on the Sunday so they could accommodate all four of us on the Saturday and that if we all did services for greater than an hour they would arrange snacks and mimosas. I was told that texting was the best way to communicate with her, easier than playing phone tag while she is with clients so the rest of our communication is via text message. When I visited their facebook site it showed a code, valid until mid January, for 20% off. I told my friends about the code. My friends booked for hot stone massages 90 minutes. I booked one of their packages, Breakfast in Bed with hydropod. Their website showed it came with 60 minute Swedish, Basic Facial, Bodywrap, BodyScrub and Hydropod, 240 minutes, $240. I received a text frim them: "Hi so sorry for the delay in getting back to you... I'm not sure why the system was showing the hydro pod as a 240 min service but it was a glitch in our system. On our end of our booking software went to an older version (it was showing each service as individual times.) in fact we do the body scrub and the mask in the pod. The system had you in 3 different treatment rooms and waiting in between so we corrected that. The breakfast in bed with the hydro pod (this is one of my favorite treatments) does not include the massage would you like to add that? " I texted her my receipt from purchase and the screen shot from her website which shows that 60 minute Swedish is included and asked "You are saying I need to pay more for massage even though I bought online and it says these are included?" She texted back: "We corrected the wording because the pod has a massage mode that is included in it. It's not a hour full body. ? I really don't know why it says a Swedish massage. I will check that". I replied "That's why I bought it, a bit of everything on my birthday. " She replied" I'm sorry I'm not sure how the glitch got there but even the price is off on the gift card". I replied " There is an online promo for 20% off. That's the difference in price. " To which she responded " I think our system must have had a large glitch. The 20% off was for a one day only back in December as a promo for the 12 deals of Christmas. We will of course honor that but unfortunately this treatment does not come with the massage. " I was disappointed, but did not want to ruin the birthday so I planned to book and pay for the massage, but wanted to review the different types of massages they offered before deciding. Before I had replied in any way within hours I received another text, " Hello the original reason you where unable to book online is because we will be on vacation. Due to this being a special day we wanted try to rearrange our travel plans to accommodate you and your friends. Unfortunately our travel plans have gone back to the original itinerary. So we are unable to accommodate. We would be happy to give you other names of spas that could accommodate your size party. I know you originally wanted a Sunday spot and these spas are opened on Sunday." My reply: "This is very disappointing and seems very unfair. I will need you to refund me and any of my friends who bought the gift cards based on you telling us that you would accommodate us on March 2nd. You did not change your plans for us. The error was on your website including the Swedish 60 minute, was in your facebook/ website with the giftcard promo which says valid until jan 17th. This is very unprofessional. At 10:33 this morning you were still scheduling us and 2:27 you are cancelling us. Please refund my gift card." She did refund me, but what a mess.

I can't say enough amazing things about this spa! From the moment I walked in, the whole experience…read morewas so calming and welcoming. I went in for a facial and eyelash service, and it ended up being so much more than I expected. The facial itself was incredible--my skin felt refreshed, glowing, and so hydrated--but what really stood out was all the little extras. While my face was being treated, I also got pampered with hand and arm care, which made the whole experience feel so luxurious and complete. Everything felt thoughtful, unhurried, and truly relaxing. You can tell they really care about making you feel taken care of, not just rushing you through an appointment. It honestly feels like you get way more than what you pay for. If you're looking for a place to unwind, be pampered, and walk out feeling like a new person, this is it. I'll definitely be going back!

My 3rd waxing experience with Rae was very uncomfortable and brusque. This change was a departure…read morefrom my earlier experiences with her. There was a noticeable lack of professionalism that last waxing session, so much so that I told her I would not be returning. I left an honest review previously, but it did not get published!

I stopped in for a retouch, cut, eyebrow wax, and gloss. Everyone was nice and professional. I was…read moresurprised the stylist didn't use any kind of barrier cream to prevent dye from staining my skin. After the dye was washed out, she didn't have anything to take the dye off. There was an excessive amount on my forehead and both sides of my neck that wouldn't come off for days. Overall, the stylist was knowledgeable, did a nice job with the color itself, and the wax, cut, and gloss. My hair looked shiny and I liked the blow out. I was disappointed and embarrassed about the large dye stains on my fair skin.

I wanted a haircut and was specific about the amount to cut off. I had to ask the stylist three…read moretimes to cut my hair shorter. She stated at first she had already cut an inch off. I asked again and she again said she cut another inch off. I looked at the floor and there was barely any hair on the floor. When I get a haircut and ask for two inches off; it fills the dustpan. I gave up; and left. Not one person noticed I even had a trim!