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Acampo Store

3.3 (3 reviews)
ModerateGrocery
Open • 9:00 am - 8:30 pm
Updated 2 months ago

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Big Trees Market

Big Trees Market

(152 reviews)

$$

I walked into Big Trees Market at 6:50 PM last night (3/31) to grab a few quick items. There were…read morestill multiple customers shopping--completely normal. At 7:01, an announcement came on saying the store had been closed for one minute and to head to the register. Totally fair. I needed one more thing from produce so I hurried- another announcement at 7:02 said to "stop shopping- we are closed" I grabbed my last item and went up front. By 7:03, I was already being checked out. And yet the reaction from staff was... unbelievable. There were several employees standing at the front just staring at me--clearly irritated, like I'd personally ruined their evening. It was three minutes past closing. Not 30. Not 15. Three. Then it somehow got worse. They were out of bags (understandable), so I asked if I could use the hand basket to carry my items to my car, which was literally parked right in front of the doors to the store. I was told no, "these baskets cant leave the store"--and that I needed to go outside and get a cart instead. So I had to run out, grab a cart, and come back in... while the entire staff stood there watching me. There must have been 6 or 7 employees glaring at me with dirty looks like I had insulted them personally. The older checker was grumpy and rude, but honestly the whole team contributed to making the experience feel hostile and unwelcoming. I completely understand wanting to close on time. But if ringing someone up at 7:03 feels like a crisis to your staff, that's a management issue--not a customer problem. Also- why not sell reusable bags if you run out of bags so often? I would have bought one to make it faster for me to exit the store. Seems like a simple solution to avoid the extreme stress your staff is experiencing

The only local market in Arnold, CA. Fully stocked for the most part. We were able to purchase what…read morewe needed for our family trip. Some items were expensive but given the location, I figured it's normal. Service was good, plenty of parking in the shopping center.

Acampo Store - grocery - Updated May 2026

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