I wish I had read the reviews on this place beforehand. Apparently our experience isn't uncommon here. Writing negative reviews is not how I want to spend my time but I can't imagine not trying to save someone else the frustration and waste of money going here will bring you. My poor mother was completely taken advantage of and screwed over. I'll spare the part details etc - but basically she brought her car in, parts were changed and she paid way more than she should have. Well afterwards the car was still having the same problem. I met her at the shop and before she even finished a sentence, Ken cut her off, saying that he didn't have time to fool with it. He finally put it on the diagnostic machine at which point he said it was saying so many different problems it could be anything and "maybe come in next week and he'll see if he has time." When we said the problems the car was having were the same as last time and asked if it could be something wrong with what was recently changed - he said every part has different warranties etc so who knows. Ok - who knew a coil pack was only supposed to last a few weeks?!... He talked in circles avoiding answering anything.
We left & I had to find another trusted mechanic and reputable business who kindly squeezed us in when I explained the situation. On the new mechanics diagnostic machine the only problem arising was misfiring, the exact reason she brought it in the first time. He looked at it, with us by his side, and explained the part that Ken changed wasn't new - pieces of it were. Typically the part comes as one but somehow this one had been refurbished if you will. In addition, one of the changed fuses was cracked when installed and that's why the problem was still happening. He fixed the issues and the car is running great. I went back to Ken to show him the fuse and question the parts and not only would he not own or admit to any of it he said he didn't care and walked off. It's mind blowing to me that someone would conduct business this way. He could have easily taken the time to check his work and discovered the problem. It was a simple fix which we should not have had to pay elsewhere to figure out. This guy is a JERK, takes advantage of customers, and will only cause you more problems. Trust me and the other similar reviews I read - stay away! read more