Donna, Jonathan, and Cristi are Awesome! They really know their stuff and will work hard to help…read moreget you a great deal.

As a first time home buyer, I was totally unprepared to proceed with what would be my largest and…read moremost important financial decision. Coming to the realization that I was going to need more help than the average loan officer working bankers hours would provide for me, I contacted Family Mortgage Company. Donna Dodd worked with me through the process, answering my calls for help both day and night, 7 days a week! Donna always looked out for my best interests by advising me of what to do and what not to do and I cannot thank her enough for helping my dreams of homeownership become a reality!

This review is very belated but does not change the fact that Karen Kline is one of the most…read moreprofessional, courteous, helpful, and charming people I have ever dealt with. She has fantastic interpersonal skills and her communication is A+. I live on the mainland but Karen kept me informed and totally up to speed with things as they progressed either by phone or email. She explained things in a clear, concise, and understandable terms and navigated me through the entire process from start to finish. She totally had my back and I always felt like her team was working hard for me and that my best interests were a priority. Everything went extremely smoothly and I attribute this to Karen. Can't wait to get over there so I can come see you! Mahalo Karen!

I worked with Karen about two years ago to secure a mortgage for my new home. I have been…read morethrough this process a few times in the past and Karen made the process as easy and smooth as I have ever experienced. I especially appreciated how informative and communicative she was, keeping me fully apprised of the progress throughout. She is experienced, knowledgeable, and dedicated. What more could you ask for?

Bank has a nice remodel job completed a few months ago. The staff are always nice when I do step…read moreup to the window. That new money dispenser at the teller is something new to me. I only dislike the parking stalls near the road changes angles and kind of weird.

Larry Lau and the rest of the home loan team at American Savings Bank Branch in Hilo were very…read moreaccommodating. Their knowledge and expertise of the market was apparent as they were able to timely respond to all our questions. When unanticipated complications arose they quickly acted so we wouldn't be impacted financially in any way. My husband and I would highly recommend them for anyone looking to purchase a home.

We worked with Gary Young and the process was smooth and professional from first contact to…read moreclosing. We now have our dream home in Hawai'i! Mahalo to Gary and the rest of the team. We can't thank you enough. Rebecca and Deke

Reached out to Kahea about getting pre-approved so we could start looking for a home. Kahea was…read morereally responsive on the first few emails and told us exactly what she needed from us in order to get pre-approved and explained the process. After sending all of the documents that she requested we never heard from her again. I still feel really uncomfortable about giving someone copies of our W2s, tax returns and IDs and then literally never hearing from them again. It's really disappointing because Kahea came highly recommended from a few friends who had previously worked with her. The least she could have done was send a courtesy email to let us know she was unable to help us. I think it's extremely unprofessional to take someone's financial documents and then ghost them. I would not recommend Kahea to anyone who was serious about purchasing a home.

Awesome dealing with Steven Gran.. No Dramas.. Mahaloread more

From the owner: Guild Mortgage has been in business since 1960. We are the 3rd largest lender in the united states…read moreand have been growing in the past few years in all area of the country. We specialize in purchases and refinances. We are a purchase focused company that can provide exceptional service. We do lava zones 1 and 2 and 3 and up....(all of them). We do the USDA and veterains or VA loans FHA and conventional loans all in house. Make us your "One stop shop" for all your home lending needs. Our local roots run deep, we have been Hawaii's #1 choice for realtors with local service, local funding, local underwriting, and a local office on Hawaii island you can rest assured that we will be here to serve you before, during, and after you purchase your home. Make me "Dennis Santiago" your lender for life!!!!

A few days ago I deposited a check in my joint checking account. After giving the bank teller my…read moreID and a check that I had endorsed plus wrote for deposit only transaction was finished and receipt given to me. Didn't think anything of the transaction after that . A few Days later the person that sent me the check said the check was deposited in her account. I went online to see transaction and sure enough no deposit was made to my account. Had enough time to call bank and explain what was going on. Representative said they Get back to me and asked if my phone number was so and so. I said yes and she told me she get back when the problem was resolved. Today about 2:15 PM I called and Asked for this representative, And of course she is busy and told the other representative that she called me and left a long explanation message on my phone. No missed calls What so ever, and was told he call me back in a hour . Again received no call back to explain this problem of my deposit and two other transactions I've had problems with also. Don't know if it's human or computer problems American Savings are having at This time. I called again today at about 4;30 because didn't receive a call back by 3:30 that I was told I be receiving a call. Don't want to drop the name but was promised to be called by the end of today. Don't know what they are hiding and not disclose what happened. The money now is on hold for deposit but I wanted the explanation too. I guess they are hiding what goes on and don't want to talk to me. So now giving only one star. If the manager want to listen to the recording about the promise call back please go and listen to this problem that was probably swept under and no investigation was required or needed for what happened.

I get why people don't trust banks now. I was a customer for 13 years and now closing my account…read more They completely failed me during my maternity leave and postpartum. I dealt with some of the most awful customer service. (Laurie C & Nikki). First issue: changing my name. I mailed in my marriage license, as instructed was all I needed to do because I am on the mainland for school. When I called in to check on it, I had a new version of the instructions which required me to visit a branch. Why would I have mailed it, if it did nothing to help? Second issue: deposited a large check. Took 15 days to clear, but showed up on my rolling balance for my account. I couldn't figure out what my balance was and customer service kept defending it. Third issue: if you have an issue with customer service, there is no one else. You call the same small room of people and if they choose to ignore you it's. Fine. This is why people don't trust banks anymore