Donna, Jonathan, and Cristi are Awesome! They really know their stuff and will work hard to help…read moreget you a great deal.

As a first time home buyer, I was totally unprepared to proceed with what would be my largest and…read moremost important financial decision. Coming to the realization that I was going to need more help than the average loan officer working bankers hours would provide for me, I contacted Family Mortgage Company. Donna Dodd worked with me through the process, answering my calls for help both day and night, 7 days a week! Donna always looked out for my best interests by advising me of what to do and what not to do and I cannot thank her enough for helping my dreams of homeownership become a reality!

This review is very belated but does not change the fact that Karen Kline is one of the most…read moreprofessional, courteous, helpful, and charming people I have ever dealt with. She has fantastic interpersonal skills and her communication is A+. I live on the mainland but Karen kept me informed and totally up to speed with things as they progressed either by phone or email. She explained things in a clear, concise, and understandable terms and navigated me through the entire process from start to finish. She totally had my back and I always felt like her team was working hard for me and that my best interests were a priority. Everything went extremely smoothly and I attribute this to Karen. Can't wait to get over there so I can come see you! Mahalo Karen!

I worked with Karen about two years ago to secure a mortgage for my new home. I have been…read morethrough this process a few times in the past and Karen made the process as easy and smooth as I have ever experienced. I especially appreciated how informative and communicative she was, keeping me fully apprised of the progress throughout. She is experienced, knowledgeable, and dedicated. What more could you ask for?

They don't respond at all. Been asking couple questions over and over with months of no reply…read more Horrible service. Take you business somewhere else.

Always a pleasure to work with you Amy Flanders. Always received payment on time for our services.read more

Dennis at aligned mortgage did an awesome job of helping me with my home loan. He's very…read moreprofessional and takes the time to walk you through the entire process. We had some hiccups along the way but they handled everything in stride. I have sent several people to Dennis over the years he treats everyone like family. If they can't get a loan right now he explains what they need to do to get on the right path to get their dream home. You won't find a more patient or knowledgeable office to help you with your mortgage or refinance.

Dennis Santiago is a knowledgable mortgage guy. I walked into his office nearly 3 years ago with my…read moretax return and said he better pour himself a stiff drink as my case was bound to be a huge challenge for him. It took almost 5 months but we did it! I say "Mahalo ke Akua" everyday for my beautiful house that is way less expensive than it would be if I had to rent it. He runs a very efficient service. Always returns calls, texts, emails promptly. No guessing games. He patiently guided me through the obstacle course and made sure everything was correct. When I got the approval ot was one of the happiest days of my life.

Awesome dealing with Steven Gran.. No Dramas.. Mahaloread more

From the owner: Guild Mortgage has been in business since 1960. We are the 3rd largest lender in the united states…read moreand have been growing in the past few years in all area of the country. We specialize in purchases and refinances. We are a purchase focused company that can provide exceptional service. We do lava zones 1 and 2 and 3 and up....(all of them). We do the USDA and veterains or VA loans FHA and conventional loans all in house. Make us your "One stop shop" for all your home lending needs. Our local roots run deep, we have been Hawaii's #1 choice for realtors with local service, local funding, local underwriting, and a local office on Hawaii island you can rest assured that we will be here to serve you before, during, and after you purchase your home. Make me "Dennis Santiago" your lender for life!!!!

Bank has a nice remodel job completed a few months ago. The staff are always nice when I do step…read moreup to the window. That new money dispenser at the teller is something new to me. I only dislike the parking stalls near the road changes angles and kind of weird.

Larry Lau and the rest of the home loan team at American Savings Bank Branch in Hilo were very…read moreaccommodating. Their knowledge and expertise of the market was apparent as they were able to timely respond to all our questions. When unanticipated complications arose they quickly acted so we wouldn't be impacted financially in any way. My husband and I would highly recommend them for anyone looking to purchase a home.