All I asked WF is to properly subtract my entire principal payment from the balance like they…read moreshould have done on the date of payment. Wells Fargo is trying to commit fraud again! All I asked them to do was fix this so-called mistake and they refused. They just gave me the run around! No idea what they did????? All I know is WF is charging me interest on my incorrect balance! By accepting the principal payment and having it printed on the receipt, WF entered to an agreement to accept the principal payment! I should have been not been told it would go towards my balance if it was not going to be at the time of the deposit! Principal payments go directly towards the balance only, not interest! Principal payment is simple math. The entire principal is subtracted from the balance only! They do not need to contact me to confuse the situation or try and convince me what they did is correct! This is not the first time Wells Fargo has done questionable activities, in fact there is a Netflix (Dirty Money) special just on Wells Fargo illegal activities. This is why they have commercials that state: earning your trust back.... Now the question is how many customers is Wells Fargo doing creative accounting on?

WF Home Mortgage Servicing is insufferable and unhealthy to deal with. As an executor of an estate…read morewith a mortgage that had been satisfied and a auto payment that was debited after pay off from my account, Wells Fargo will not return the money. I have talked with customer service no less than six times and was assured the money would be credited back to my account in less than four days. That was over weeks ago. This required too much time, effort and repeated phone calls without resolving the issue. This explains why my relative cancelled checking and savings accounts with Wells Fargo because of POOR POOR customer service. Correction: no customer service. If you have the opportunity to do business with Wells Fargo I would recommend that you run away as fast as possible with your hand on your wallet.

Don't waste your precious time. They have difficulty with timeliness, communicating, and…read moretransparency. They took so long to process our loan the interest rates increased at least 3 times. Could've saved ourselves a big headache by going with Quicken/Rocket.

Very knowledgeable and efficient. Jacquiline and her crew helped us closed the deal and they were…read morewith me till closing date. They were always available and answered questions right away. Very approachable people and will guide you till everything is okay. Thanks so much Guaranty Mortgage for helping us get our loan approved. We are now officially homeowners!!!

As a Realtor, the critical component of the sale is the Lender. Justin Harris is one of the very…read morebest. He is, bar none, the BEST communicator in the business. Good, bad or "just news", Justin keeps you in the loop the whole way and does not disappear like WAY TOO MANY lenders. He has one of the best portfolios of loan products in the business. If you have a low credit score, or have a client with a low credit score, let him take a look. I bet he can get them done! Give them a try!

From the owner: Residential mortgage loans.read more

If I could give 1/4 of a star I would. The 1st review I gave was in the beginning of the process…read more The "TEAM" is terrible. They approved me then misled me. The communication broke all the way down. No one wanted to call me back. I had to continuously send numerous emails, leave voicemails, text messages before anyone would call me back. I was lied to, promised a lower interest rate only to receive a higher one. I actually feel like I dodged a bullet. I'm so happy we didn't trust out mortgage with Denali. We spent money on an appraisal we didn't even need. I would NEVER work with them. They tried it‼‼‼Terrible terrible terrible customer service. If you're smart you'd stear far away from them. I'm very disappointed, dissatisfied...what a horrible experience.

My introduction was a home buying course they had done by Katie Jan and some other professionals…read more This paved the way for my fiancée and I to be first time home buyers when the time was right. Our experience with the home loan process was mostly with Katie Jan as well. She was above accommodating in meeting with us at times that really worked for our schedules. Katie is kind and very interested in couples knowing the process. She spent extra hours meeting with us, answering lots of questions, and exploring the steps that remained. Katie worked great with our realtor Rowena Pediangco! She helped give us advice on some of the better insurance options in town. My fiancée continued to feel heard, respected, and safe through the whole process. Katie worked long hours to ensure the process was met step by step correctly. Some of the money clarifying steps are confusing in general but we worked together through it to make sure the underwriters had everything they needed. Katie was present when we were closing which again is a testimony of her diligence and integrity of her work ethic. All of our talks helped us close informed. Katie and Rowena also worked on items in preparation for closing that benefits us throughout all of 2018! Months of extra support in different financial ways, a major blessing. I can't help but see the one star review and just wish they had Katie. I'm not sure who they went through but we had Katie Jan and we were from beginning to present taken care of. I'd implore you to also trust them, as I know they did an above and beyond service for my family.

Chris did such an amazing job helping myself sort through all the little details that people must…read morego through when buying a house in a remote place in Alaska: tilting issues, understanding who I needed to talk to about various parts of the loan and surrounding arrangements, and he also helped me make contact with many of these people I had to talk to. I could not have done it without him. I walked away feeling as if there were not a stone unturned in the loan acquisition and finishing process.

From the owner: Whether you want to purchase or refinance a home in Alaska Chris Thomas will work with you to find…read morethe home loan that best fits your needs.

Connor understood exactly what I needed and did a great job to get me the best deal for my loan…read more Would recommend him to everyone!

Connor is an energetic professional eager to deliver high level customer service. He has extensive…read moreknowledge on all loan programs and matches the best program to meet his client's needs and investment goals. A very refreshing and a motivated person to be around. You'll have fast, if not instant, responses from Connor.