I spoke to someone who was trying to get a quote from them and the person she worked with wasn't providing information on the Insurance carriers they were quoting her with. She asked for my help and I received the same rude attitude with no answers to her questions.
I initially spoke with Sandra at 800-559-0090. She referred me to her manager Angie at 310-263-7550, who was even ruder and who refused to answer basic questions about the companies they work with and whether the companies are financially sound (we needed to check their AM Best ratings) and we needed to research the coverage provided and claims service of each company. These are basic questions every other agent we called answered in 60 seconds or less! But they refused and hung up on us.
RUN don't walk away from this company. If you need Insurance and have a bad driving record call Progressive at 800-776-4737 or go to www.progressive.com and quote and issue your insurance online. They were able to write insurance for my friend and she had a really bad driving record and needed an SR22. They have a very good rating for claims service which was her biggest concern. ...and they were so nice and answered all of her questions!!! After such a bad experience with Academy Insurance the friendliness and openness of Progressive Insurance was a delight.
Extremely rude and unwilling to answer questions. read more