We are here in a cabin outside Gatlinburg on vacation from Montana. Late last night two ladies and…read moretheir kids were knocking on our door - their car was stuck on the drop off to our drive and they needed help. My nephew and I went outside to see how bad they were stuck. It was high-centered with the passenger side drive tire off of the ground...so we were not pushing them out. Opened Google maps and tried calling some different tow companies that came up in a search. A lot were not 24hrs and some didn't service the remote area we were in. It was close to 11pm, but we were able to get a hold of Tommy. I've been in law enforcement for 19yrs, seen a lot of crashes and after a few questions from Tommy, I knew that he knew what he was doing. Told the lady to cancel the shady no-name guy she had on her phone. Tommy got here quickly (as quick as you can with a big roll back on tiny mountain roads). He was professional and knew how to take extra steps to get the car free without just yanking it out and doing extra damage. Only took about 10-15min after the winch and snatch block was set up. Got her car out with no additional damage that she hadn't done. He charged her a fair price and did not gouge her as he could have (it was late and they were lost and desperate). He even had them follow him out to the main road so they could use their GPS to get back to their cabin (over 9 miles away/off course). Tommy provided 5-star service and clearly has a lot of experience. I would definitely recommend. - Brian B.

From the owner: Thanks for choosing Tommy's Towing. We take pride in making sure our customers are very well taken…read morecare of. Let us help you in making your needs our priority. "If you need a tow, we're on the go" call us for more info.

My friends and I were traveling in this area when her car's check engine light started flashing and…read moreher car started shaking. We went to an AutoZone who recommended them but there were no guarantees it would get done that day since it was a Sunday and they were the only place open. They are located at the end of a neighborhood and were servicing 4-5 customers before us, but they were able to get to it that day. Turns out, it was a rats nest in my friends car and they were chewing on various connectors that were causing misfires. While it was such a random occurrence and a bad situation, this mechanic was very friendly and quoted extremely fair prices to resolve her issues. The prices were much fairer than anything I've seen in my own mechanic, and they work very quickly. They were able to clear out the nest that same day and are just waiting to get some parts when the dealership opens today. Overall, great service!!

I was vacationing in Gatlingburg and Monday April 27,2026 late in the afternoon, I was in the Cove…read moreand my car's engine light came on and my dashboard was showing traction off and reduced power. I made it out of the Cove and stopped in Townsend trying to decide what I needed to do. I finally decided to try to make it back to Gatlingburg which I did. On Tuesday morning I got up and drove to Pigeon Forge and had a diagnostic done at O'Reilly which showed it was Coil F which means Coil 6. I then decided to get a second reading so went to Auto Zone and they got the same reading. A guy there then recommended and gave me a card for Carr's. In the mean time I had called my local mechanic from 3 hrs away and sent him the readings from both places which was identical. It said it sounded like he was probably mis firing which the guy at Auto Zone had also said. He advised me to try to get it fixed even though he was worried that some one would take advantage of me since I was a woman alone and from out of town. I called Carr's to see if they couldn't could help me. They said yes, but they probably wouldn't be able to get it done That afternoon, it would probably be the next day. I took my car there arriving approx 2:00 pm April 28th. I was astounded by one of the wrecker guy that was at the front was mouthing about how sorry one of their competitor wreckers were and how slow they were. I didn't like that. It was so unprofessional. The girl at the front desk took my info and even took us to get a rental car. She was very nice. After getting the rental we headed for the mountains thinking it would be the next day before we head from them. We were at this point without phone service. When we got phone service it was 5:05pm and I saw we had received a voice mail at 3:11 pm that the car was ready. I was shocked. Needless to say they were closed until 8:00 am the next Morning April 28th. At 8:05 I called to make sure the car was ready and it was. I went to pick it up and even though I was shocked at the high cost I paid and we left. We trustingly thought everything would be fine. We went towards the mountains again and drove only 20 to 25 miles and the same diagnostics appeared again. I was so frustrated and got to thinking that wait a minute!! They charged me for three hours labor and it was only an hour and 15 minute between the time is left my car and the time they called me back. There was no way they worked on it 3 hours. Plus they had charged me $130 for a a coil that cost $109. I called to tell them my car was not fixed and it had the same diagnostic they claimed to have fixed. That they had stolen from me once but they would not get another chance to. They made no comment. My ticket they gave me showed they had put a number 6 coil on. I just took it easy and made it back home to my mechanic. He checked everything out and They had not put a #6 coil on. They had moved the #2 and put a Coil on the #4. He said what they did could have been done in 5 minutes. Why the even messed with the #2 & #4 we do not know. Please don't trust you vehicle or money to these crooks. They are unreliable. My car is now fixed correctly and running perfect at a cost of little more than a $100.

We were stranded in Pigeon Forge over the Memorial Holiday weekend. It was a Sunday and our car was…read morehaving trouble shifting. Seeing that they were open until 10:00pm, I was able to carefully drive to their facility. They said they would look at my car first thing in the morning. I couldn't believe they would be open and working on Memorial day. I rented one of their autos and made it back to the hotel. I returned the next morning and they already had started working on what might be wrong. Dennis, the lead mechanic was wonderful to work with. Dennis said enjoy Pigeon Forge and we will call you as soon as we know what the problem was. At10:00 am I got a call that it was what I thought it was the transmission. I was given several options and they went above and beyond. In fact they found a transmission near by and gave a check to an employee who lived near the supply business to pick up the transmission on his way to work. Again this is Memorial Day and as we enjoyed our day in Pigeon Forge/Gatlinburg as they removed the transmission in preparation to install first thing Tuesday. We again enjoyed the next day and got a call from Dennis at 1:00pm that our car was. They went over everything and kept me informed every step of the way. We didn't loose a day and even though we thought we were gonna be stranded way past the holiday weekend, this company went above and beyond to make sure everything worked into our schedule. I highly recommend them!!!!!

After I called for Service, Tim got right back to me. He got here quickly and was very friendly and…read morehelpful. I would recommend them to anyone. Thanks Tim!

Came to recover my vehicle nobody is here nobody is answering the phones can't get ahold of no one…read morei drove an hour and half to get my vehicle 24hr my ass

Absolutely great guy that knows his job and does it well!…read moreSuper fast and helpful! Thank you!!!

The Recovery Agent is a Crook, that files false Police reports and destroys private property;…read morewhile, lying to Sheriff Deputies about having a Repo order. The man has no integrity whatsoever: he was hired to take the vehicle, and cover up for the owner of Ole Ben Franklin Motors Josh Pool. They sold us a vehicle that was never going to pass inspection in Pennsylvania being EPA deleted. Having registered 7 times in the last six months. Coincidentally; Reliable was the recovery service each time. When we could prove this legally, we were sent a text: We will see you soon. That morning at 1:38am the recovery agent Trespassed and destroyed two electrical poles with Transformers. $15,000 per transformer $30,000 per pole, and to boot now the cops won't even give us his insurance info for our Lawyer to sue. Do not trust these people. This is Dirty business anyway; you look at it! We are suing all parties involved and body cam footage is our proof.

Mike towed my boyfriends truck to the shop. he was nice and very professional. Would highly…read morerecommend!

From the owner: Serving Sevier, knox, and Jefferson County Lockouts…read moreTire changes Fuel delivery Short and long towing Fully insured

Great service! I've been going to Eagle One for 6 years. Most importantly, they are honest. I…read moredefinitely recommend them.

We were from Ohio when we had car trouble. I called them and they got us in the next morning. The…read morecar couldn't be fixed. They let me leave the car there until I could arrange to get it back to Ohio. They were great to work with. They only charged for the diagnostic testing they did. Everyone was great. Very friendly and to work us in when they were so busy was fantastic. If I ever have car trouble again when in Pigeon Forge this is the place I would go. Honest people. Vera West