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Absolute Therapy

5.0 (4 reviews)
Closed • 9:00 am - 8:00 pm
Updated 2 weeks ago

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The Cutting Edge - Wedding Hair

The Cutting Edge

(12 reviews)

$

I've followed Angela Smith since I moved back to Auburn in '89. The ladies in this establishment…read moreare so nice and I already knew some of them before Angela started working from there. Like many others who've done the same thing. I have followed Angela wherever she went. The atmosphere in this business (at least on Angela's side), but based on what little I know, on both sides, is "welcoming", 'inviting', .

Was once very pleased with my stylist Susan Kelly Arvelo. But now I cannot believe that she tried…read moreto blame HER mistakes on the product, then on ME personally!!!! I had went to her for a custom color (Rusk POPFX in purple) and went from hair that was to the middle of my back (specifically brought in a picture of the cut I wanted.) And I walked out with a cut that looked NOTHING like the picture whatsoever. I was happy enough with the color application at that point in time, so I was willing to overlook the haircut mishap. Since she had always been a great stylist/colorist in the past, and was able to get the EXACT results that I always asked for. Not the case this time!!!! I waited for almost 4days before washing my hair after I had left the salon. (I am not one who washes my hair very much, especially since I am in a wheelchair. Spending most days at home and not going to be out in the "elements" as to cause damage or collect any other product buildup in/on my hair. Washing it is usually only a 2-3 time per week requirement.) So imagine how shocked I was when I washed it and all along the hairline wherever she had placed "foils", ALL of The Rusk product had washed OUT!!! I contacted her immediately regarding the problem. And her response was that it was the fault of the product. Shortly afterward, she then said that she had spoken with some "color guru" and she tried to blame ME, stating that I was using the wrong shampoo, purple fades away faster than all the other color, on and on and on. (Mind you.... I use ONLY Rusk products AND I do NOT EVER blow dry my hair!!!) So that's taken out of the equation. I nicely tried to remind her of these facts, and she at that point stated she would: get back to me when she had time available and rectify the issue and apply more product. That was the last time I heard anything from Susan Kelly Arvelo! I had hoped that Rusk sold their product online, so I went to their website. Sadly no. But they did have a contact email address. TWO separate representatives from Conair AND Rusk reached out to The Cutting Edge, (and of course Susan Kelly Arvelo was as sweet as sugar!) She told Judy, the Rusk product sales manager, that she was going to promptly call me and setup an appointment with me. A month and half later...... I'm STILL waiting for the appointment/phone call from Susan Kelly Arvelo. Better yet Anyone from The Cutting Edge Salon. It's not as if I was a bad customer. She made MORE than her fair share of $$$ OVER and above the prices she charged me for the color/cut. Furthermore it never took her much time to get through these appointments with me. So I'd say, 20-30% was being a little more than generous with her. Especially since she can't cut hair, no matter how what you ask for, or what picture you show her. Her excuse: "It'll grow out!" So save your money and hassle. STOP shedding tears for lost hair, bad color and terrible stylist as well as HORRIBLE customer service. DO NO go to the Cutting Edge Salon.

Absolute Therapy - massage_therapy - Updated May 2026

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