I was stereotyped because of my skin color and was forced to pay in the back and tip for something…read moreI didn't want, and they were rushing me to get dressed so fast that they made me forget my keys or someone had my keys because they thought I wasn't going to pay because I'm Black! I wasn't thanked or offered water or anything. I got an hour massage and was forced to pay $ 110 in the back! I need my money back, or I will go to the Better Business Bureau. if that don't work you know the next step and video footage of all this. Can a manager please get in contact with me immediately so this issue can be settle

Come outta there feeling like a million bucks! Great massage, they work out and know all the sore…read morespots

I honestly don't even know where to start because staying here felt like walking into my own dream…read moreof what hospitality should be. From the moment we arrived, the service was on another level. At check-in we were offered a drink, and instead of just handing us a key and pointing to the elevator, someone personally walked us to our room and showed us around the property. I have never experienced that before at a hotel, and it immediately set the tone for the entire stay. The hotel itself is absolutely immaculate. Everything feels polished, calm, and thoughtfully designed. You can tell that every detail was intentional, from the atmosphere of the lobby to the way the staff interacts with guests. One thing that really stood out were the luxury touches throughout the room. The amenities included Bulgari soaps, body wash, and even perfume, which made the whole experience feel elevated the moment you walked into the bathroom. The marble soaking tub and spacious shower made the space feel more like a private spa than a typical hotel bathroom. Even outside the room, the design details continue. Right by our door there was literally a small moss garden built into the hallway area, which was such a unique and calming touch. At that point I was joking they might as well add a mini waterfall by everyone's door because the atmosphere was already that peaceful. They also offer thoughtful touches during the day like dessert hour, which made the stay feel even more special. It wasn't just a place to sleep -- it felt like a full experience. As someone who works in hospitality and kitchens, I naturally notice service and details more than most people. I have to say this hotel truly impressed me. This is honestly the level of hotel I would want to run or build one day. What I loved most is that everything felt warm and welcoming, not stiff or overly formal. The staff genuinely made you feel taken care of. If you're visiting Auburn and want a stay that feels luxurious, thoughtful, and memorable, The Laurel Hotel & Spa absolutely delivers.

The Laurel is THE luxury experience in Auburn. I have stayed at all the other hotels downtown and…read morethis is the best. Everything is different in a great way than so many hotels. Having been to Thrive Coffee and even in the lower floors for Auburn events I was not exactly sure how to get into it. However, there is a separate valet entrance. We were greeted immediately by a host who showed us around and brought us to the 6th floor to The Library where we were given lemonade with an option to spike it. This was not a wait in line for someone to help you. This was a concierge service the whole time. Our host brought us to the room and showed us around, who doesn't love an iPad to control your thermostat, your blackout shades, tv, and music. The room is deathly quiet. You can actually hear yourself think. The marble bathroom with the tv in the mirror, the separate water closet, shower, and bathtub with Bvlgari amenities is stunning. The bed is uber comfortable with high thread count sheets. The bar cart with items for mixed drinks is something I have never seen in the thousands of room nights ai have stayed all over the world. All and all this is a treasure. I hope I am able to stay here many more times. If you have an Amex Platinum card they have outstanding amenities that were available at this point...including free valet parking, free breakfast, and $100 voucher for restaurant or spa.

The place isn't spectacular and it's a little old. I went in for a massage and Joe was okay but not…read morethe best. I will say the massage room seemed a little older. Joe was a little bit more chatty than I wanted. The place is okay but I wouldn't go back.

I went in for a spa pedicure because someone got me a gift certificate. The receptionist wasn't…read morefriendly and the pedicure/nail stations are in a glorified closet...not very spa-like at all. The woman who did the pedicure was friendly and was thorough with scrubs and lotion. However, the whole reason I get pedicures done is to clip the nails and take away calluses. She spent hardly any time on caring for the cuticle or calluses or shaping the nails. In less than one week, I had to clip my nails again myself, work on my calluses, and the nail polish was already "grown out" if you know what I mean, because she didn't paint close enough to the cuticle. It also started chipping off. This was the most expensive and worst pedicure I've had. Not worth it. This is the reason I do pedicures myself, total waste.

Got a beautiful manicure on a very rheumatoid arthritic hands from a very patient technician…read more Thank you Linda.

I've been coming here for over 4 years and I've never been disappointed with service. Mya and her…read moregroup of nail techs are all very nice and they give you a great experience. 100% recommend this place.

Dermalab is the definition of a high end spa. They carry DMK and Biologique Recherche as their…read moreskincare lines. Both of them are results driven and have science backed formulas. They also put so much care into their facials. Not to mention they have a relaxation room and a sauna. Makes for the perfect spa day!

Too bad there aren't 100 stars!!! My son is SO PICKY with his hair (hey, he's a teenager, LOL)…read more He's been to a few different places in Opelika and Auburn, and HATED each cut/style that was given to him. We found Hairology and thought, "why not".. HE ABSOLUTELY LOVES IT THERE!!! All of the girls in there are so incredibly friendly, helpful, they listen to your wants, and do all they can to achieve a GREAT cut/style! You walk in, you're greeted, you're offered some cold water, and your positive experience begins.. Fatima (the owner) does my sons hair and she is over the top professional, kind, friendly, personable, she records your style request, # of guard, etc all so she can have it next time you come in (Lets face it, sometimes we don't remember the guard number and such.. so she does it for you!). Do yourself a favor and call them...make an appointment...gain not only a hairstylist, but a friend!! T

I was very much disappointed in my hair color it needed correcting charged again for the…read morecorrectionI will never go there again

Clean store, friendly staff and most of all pedicures were great, relaxing and ended with perfect…read moretoes and soft feet! Would recommend Bea and her staff highly. Will be returning for my nails soon.

I went to go get a full set acrylic, the next day one nail popped off. I went to go get it fixed,…read morethey fixed it, whatever. Three days later, all of the nails had fallen off. Waste of money and time.

I want to start by saying Kaycee and Bree are completely amazing. Kaycee is phenomenal and Bree…read moreoffered valuable advice for me since it was my first time getting my hair dyed and I got to say I had an amazing experience. I will Absolutely be back

I am very picky when it comes to beauty treatments as I have had some horrible experiences. I…read moreroutinely see Bree at Elements salon. I love her, she gets me, and she's able to make my ramble-y visions come to life and makes me excited about hair. She's always gone above and beyond and I haven't gone anywhere since I started working with her.

Let me start by saying that they have an 86! If I noticed this score when I initially went in I…read morewould have turned around immediately. The tech put on the same gloves that she used with the patron before me and rinsed off the cuticle trimmer and fingernail clipper to use on me. I asked for clean utensils and a new nail file as well as gloves. She then started yelling to the others in Vietnamese before Doing what I asked. She then dug in my nail bed until it bled and when I needed my nail polish to be fixed after I paid her she then started working on another customer. Please avoid this place in my opinion they are not practicing safe sanitary procedures and this could be detrimental to someone.

I love to come here to get my brows done all the time! They are always so sweet and i'm going again…read moreto get them done today for my birthday!

I was in town for my son's graduation, and had a muscle tension headache that would not stop. Went…read moreto see Sha at Silk for a deep tissue massage. She did a great job and I was surprised how strong she was. She really got in there and worked hard on my tight muscles. Feeling so much better now. Plus the price was right ($70 for one hour).

Don't have to book an appointment weeks or months in advance. Open late for working people…read more Facility is clean and well run.