First time at this SC location…read more I was completely impressed with my entire experience. The store modern, big and bright, with the best merchandising I've seen in a long time. When I first walked in, I was greeted with a smile by a girl working at a welcoming station at the front. I asked where men's shoes were, and she showed me, but also informed me that a sales associate that was in our vicinity could help me. Perfect ! I knew exactly what I needed. I showed him the item on my phone, he looked up the product # on his handheld and off he went to get it for me. He quickly reappeared with box in hand! The shoes were exactly what I wanted and they were on sale for a really great price. I went to the cash area, where there were a few people in front of me. I didn't have to wait for more than a minute or two before it was my turn. The cashier was also smiling and friendly. She showed me how to maximize my points on the Triangle App, then I paid and was on my way. This was a really great shopping experience with customer service that goes above and beyond.

This is a raving review for Reza specifically -…read more I rushed into the store literally 30 minutes before close frantically looking for literally any snow gear that could fit me (it's difficult and I often have to shop in the Children's section). Reza is a champ and immediately got to work. He went through the entire store and pulled so much for me and was so incredibly patient even as I started becoming more picky with the options. While helping me, he was also impressively attentive with another couple who seemed to be last minute shopping as well. Generally speaking, I was really pleased with all of the customer service through out the store. From the moment I walked in, to the check out process on my way out, everyone was super pleasant, even considering the fact that they were officially closed at the time I was checking out. Highly recommend in the Vancouver area for the service alone! Thank you again, Reza and Team!

One of my friends is leaving out of town. She is moving out of Vancouver due to the cost of living…read morewhich seems to be the case with most of my friends in the past few years. I came here to get her a shirt so that she had at least a bit of a local memory of what it is in Vancouver. The selection here for other sports teams is respectable. I came here cause it was the closet last minute gift idea before meeting her up for coffee up the street. Guy at the til was friendly. I have bought stuff from his old location before.

I don't usually write reviews, but I had to write this one…read more I took my daughter in to get new equipment for softball. nice store with a lot of selections. As we are both new to the sport, we had no idea what kind of bat, helmet shoes to get. We got the help we needed, paid and left. As soon as we got home, my daughter took the plastic wrap off the bat and put everything inside. Wife told me that the team provides bats, so we don't need one. Went back to the store, not even 30 min to return the bat and they tell me that I can't return it because the plastic wrapper is off. So now it's a used bat and they can't resell it. I had the receipt and bought it with 30 min, they said again "Sorry, the plastic wrapper is off, can't return it. " If you ever buy anything here, be sure it's perfect. Had no idea there was a no return policy for this place. I would advise to shop where they have a return policy.

I wasn't going to buy there -- just checking on prices and skate sharpening -- but the sales guys…read morecompletely ignore you when you walk in? Plus having a fat guy with a stupid toque sitting at the desk who can't be bothered to get off his fat posterior doesn't bode well for a SPORTS store, quite frankly

Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of…read moreeverything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help!

I like this MEC for the selection. Everything you could want for the outdoors and recreation is…read morehere. I'm here now where there's supposed to be big savings, but I still find the prices quite high so I'm not getting anything. The layout is very confusing to me. IIf I want a piece of equipment, I know where to find those sections, but the clothing is quite confusing. The service here is hit or miss. The people on the floor are usually very helpful. At checkout, though it really is hit or mess. I had one person who totally messed up in order as though she didn't know what she was doing, and I had to doublecheck and triple check to make sure there wasn't a mistake on my credit card. However, I've had other times where a more senior person has been very reasonable in rectifying problems with merchandise. It's not my favourite location for layout and I left thinking I'd rather shop online where it's easier to find what you're looking for and there's more organization. I do like how MEC is back in Canadian hands now. As of May 16, it will be under majority Canadian ownership.

$10 for a softball. Let me repeat that. $10 EFFING dollars…read more I have never paid more than $5 for one...(and those are league quality for our national league) But...given it's location, and that there aren't any other sporting stores nearby, I happily paid the price for one softball.

Surprising that this place is still open and are ripping people off by selling fakes at the store…read more The new Nike swingmans are not legitimate and places like Vancity sports and pastime sports aren't selling them because Nike only has an agreement with footlocker, champs, and lids to sell their product.....not these mom and pop shops. I went to the store and saw their selection after buying a jersey from lids in Robson and Granville and it was interesting so I did a little comparison between the two and the one from Granville sports felt so cheap and are charging the same price as other stores. The new mamba jerseys are not stitched in the Swingman form and yet they had them here. Also, when questioning where the jerseys came from, he said they were from his supplier on the US and he has no idea on exactly where the jerseys come from. If you want legitimate NBA jerseys, this is dope me place to definitely avoid.

Had a family and friends discount... and ordered the wrong size jacket. Stores wouldn't take it…read moreback and wouldn't let me exchange it for right size ..i payed for item, using family discount code. The way they treat "family" is bs. Arc'teryx is a bad overpriced company.

Terrible customer service and the warranty. I have a Granville backpack which is less than a year…read moreold, and the fabric on the front cover is deteriorating significantly for a normal use. I called the customer service and they told me to bring in the backpack in a store, so they could ship it back to their head office in North Van for an inspection. When I took it back, the sales person asked me if I have washed the backpack. I was a bit puzzled and told her that I haven't. She then warmed me that they may charge me $15 for some kind of bad hygiene practice or another as the product hasn't washed and they need to inspect it as it is. I was thinking who would wash a backpack?! I asked her to make a note on the file that I cleaned the backpack, so that they can waive the charge. She then told me that it would take 4 - 6 weeks generously until they finish their inspection and get back to me on what they can do about it. This is my first time dealing with their warranty, however I dealt with Lululemon and Patagonia for their product not standing to be what they claimed, and they have always dealt with the issues immediately and made me happy. They have never made me wait for 4- 6 weeks. I have a quite few items from Arc'teryx, and I would like to support a company which started locally, however my experience was QUITE disappointing.

Went in there, or tried to go in there, today to buy some CFL stuff for Grey Cup. Asked me what…read moreprecisely I wanted before I got in the door. I told him I had $300 on me to buy some CFL merchandise for a business I was representing. He told me no browsing and he never even let me in the door. So I walked two blocks away to Granville Sports, and the owner there was super accommodating, even dug some merchandise out of storage for me. I know which of those two businesses I will spend money at in the future.

Horrible experience. Sign said it was open, one customer at a time, to wait for door to be…read moreunlocked. Guy came to the door VERY RELUCTANTLY, shook his head at us, & refused to let one of us in, talked over us, & just said 'on-line sales only, curb-side pick up'. Dude, change your signage & web-site. And get some customer service skills. Now that I know you prefer customers who shop on-line, I'll do that. Just not at your shop. I'd rather go without than buy from you. Shocked you're still in business. From the reviews, you can't use the pandemic as an excuse. You're just not a people person.

Friendly, knowledgeable and quick to turn my break job around…read more I'll go back if I'm in a pinch--again.

Westside Ski Bike Board shop is the best shop in town. They provide great friendly service and…read moreexpert advice for skiing and biking equipment. Steve fitted my new ski boots and provided great guidance on my Trek mountain bike, based on my needs/use. They are still providing skis tune-up and service until end of May.

Of the many board shops in this area I walked into this one first. I was coming from out of town…read moreand looking for a whole new setup including a snowboard, bindings, boots and bag. When I walked in I felt out of place as most beginner snowboarders probably would feel. It just looked like a small, cramped board shop to me but compared to the other places, I'd take that over the stuffy, boutique type of shops the others seemed to be. Jess at West Coast was very helpful asking me questions to better hone in on what type of equipment would best suit me. She was super informative and didn't pressure me to commit to purchasing anything. In fact, she even told me to go to the other shops in the area to compare equipment and pricing. Pretty ballsy but it made me feel at ease right away. I went to all the other shops and no one made me feel comfortable about being there. Very few questions and assistance. Instead it almost felt like they were uptight because I may not have looked like a typical snowboarder. Needless to say I went back to West Coast and bought the lot, about $1500 worth of equipment. Then I put it to use going up to Whistler the next four days and loved every second of it. The board (Bataleon Goliath) performed great and my feet felt perfect throughout every run. Lastly, I would've given them 5 stars but the person helping my girlfriend with her ski boots was unknowledgeable and not a very big help to her. If you do go to this place go see Jess. There was another Aussie guy behind the counter that was giving his input and helping me out as well but I didn't catch his name. Mahalo, K

I'm going the full 5-stars on this place after spending a day with a friend shopping for snowboard…read moregear. We did the entire 'snowboard alley' of W 4th and this place had by far the best deals. Not only were the prices better to begin with, they also carried more classic styles and colours in jackets and pants that suited my friend's fashion tastes. The staff were really helpful picking out a snowboard that was a great price, European-made and would last him for years. The graphics were pretty sweet, too. The board was freshly waxed and they set it up with the bindings in-store. In addition to already low prices and some sale items, the staff cut my friend a deal since he was buying a bunch of gear. It was the cherry on top! This shop also has non-snow-related sporting gear on the second floor.