From the outset we have been extremely disappointed with the service we have received from…read moreGenette's team. Lack of response to queries (taking at least a week to reply to an email if replying at all), calls going straight to voicemail and then being rushed off the phone as soon as we get through to Emma/Bethan has been extremely frustrating. On one call after pushing for an actual answer, one of Genettes assistants raised her voice and advised that if we wanted a faster service, we could pay extra. The most frustrating part of the process has been that we have had to proactively chase weekly for any kind of update and then to be rushed of the phone and spoken to so rudely has created unnecessary stress. The whole process has been held up by the unresponsiveness of the team and we are now at risk of losing the property. The service we have received has been completely unacceptable resulting in us wasting both time and money if the property falls through.

Highly efficient yet friendly and helpful. I could not…read morefault the service they provided. Mark kept me informed at every stage of the process and I would strongly recommend them. John F

In the conveyancing section of their website they claim; We understand that the conveyancing…read moreprocess can be a very stressful one and we aim to help take the pressure off you. This could not be further from the truth. They have done nothing but add stress and hassle to the process. Having decided to sit on house details for 6 weeks they then sent through enquiries 7 days before agreed exchange of contracts. If this in not enough, when their enquiries were dealt with within 10 business hours they then claimed they were too busy to even look at the reply until the afternoon of the proposed exchange. Add to this completely ignoring most correspondance by phone and email and you have a simply terrible experience that sits between complete incompetence and actual professional neglect.

Fantastic for conveyancing especially if you are local as they are happy for you to go in and deal…read morewith them face to face - we found their quote to be highly competitive and they kept us informed at every step of the sales process which as first time buyers was reassuring! All the staff are really friendly and dont mind if you phone to ask questions etc. I would definately use them again when I move!