Terrible communication and customer service. I'd been trying to schedule an appointment for weeks to get someone to come out and measure some windows/doors, and was constantly told 'he'll be in your area next week, we'll call you then'. I must have called 3/4 times with follow up messages with no responses. Eventually got a call to say 'I can come over now', so I rushed home from work, to then get a text saying 'traffic is bad I'll try tomorrow'. When I expressed dissatisfaction, I was told there are other companies I could contact if I didn't like it. read more