Today was one of the most terrifying experiences imaginable for us and for Holly.
This afternoon, while in the care of About Town Dog Studio, Holly was reportedly left in a crate for approximately 2.5 hours waiting for her groom. Distressed and terrified, she managed to bolt from the crate and escape through an unlocked back door straight onto Portrush Road.
For nearly half an hour, Holly ran frightened and lost through the streets of Burnside in pouring rain, without a collar or lead, narrowly avoiding traffic and almost being hit crossing Portrush Road.
What is most upsetting is that we were not contacted immediately. Instead, Burnside council rangers were notified while we remained unaware that our dog was missing and in danger.
Thankfully, the incredible community around Scammell Reserve stepped in without hesitation. People jumped in their cars and helped search the streets for Holly, and because of their kindness and quick action, she was found a short time later. She was trembling, panting, and clearly traumatised by the experience, but thankfully safe and physically unharmed.
Groomers have one job: to groom beautiful dogs, keep them safe, and care for them with respect and dignity -- not leave them locked in crates for hours in a high-stress environment.
There is no excuse for being overbooked, understaffed, inexperienced, or simply incompetent. This was unprofessional and grossly negligent.
To dog owners: please do your research before leaving your furry loved ones in the care of others.
To groomers: be responsible and treat every dog as if they were your own.
And to everyone who helped bring Holly home safely tonight -- thank you. We are beyond grateful. read more