Absolute scam of a company. I sincerely regret not reading the previous negative reviews that others have left. I had Dennis come out to look at our heat pump in late December 2023 and he said he wasn't sure if the heat pump was leaking or it never was filled with refrigerant. Rather than looking for the leak across all of the piping, he recommended putting in a leak stop and filling the heat pump with refrigerant. Aside from the fact that this was conveniently the most expensive service he could recommend, it turns out it's not even best practice to do this (spoken to several HVAC techs about this afterwards). Of course, it turns out there was a leak and he simply just didn't find it. I've since had a separate company come out that actually spent the time to find the leak and let me know that the part was under warranty. In addition to that poor experience, I stupidly signed up for the subscription that they offer that entitles the customer to one free maintenance appointment per year. I scheduled my appointment for May 3rd, 2024, and no one showed up for the appointment. I have since tried to call them on 5 separate business days and they don't even have the decency to call me back, let alone acknowledge that no one showed up for the appointment. The worst part is that I can't even cancel my subscription since I can't get a hold of them so I have to change my credit card number! I have also filed a complaint with the better business bureau. If the loss amount were slightly higher, I would consider suing given how horrible there company treats people. Please, please avoid them at all costs. read more

Install job was messy, I keep calling for service and can't get anyone to come out. Manager/owner Dennis will promise you a lot and under deliver. Look elsewhere. - to reply to the owner, we called 3 times in the last 4 weeks FOR SERVICE. Our unit has not been functioning properly. This is not an aesthetic call. I would appreciate someone reaching back out. Thanks - Final update 10/14/2022 - Dennis nor anyone from his team has called back after the 8th time i tried to get service in last last couple months. i mentioned his would be my last time and no response would be my message to get a new company to service the unit. I paid a lot for these units and had 5 years worth of service built into the deal. They are NOT credited by the BBB. I hope this review helps. read more

Instead of professionally responding to the MULTIPLE calls we made and actually fixing his mistakes (AFTER taking $7,000 from my parents and installing a faulty A.C) they insult my families nationality and political party based on ASSUMPTIONS regarding my parents accent. I AM DISGUSTED. Gordon responded to my very honest and polite review with "Not surprisingly they are all prior citizens of the same country that rigged the recent presidential elections. Our democratic ways of voting once just do not come naturally to them." P.S: 1st: I am NOT a "prior citizens of the same country that rigged the recent presidential elections". 2nd: We all know that the work that was done on the house was in DINGMANs FERRY PA. So I am a very "real" and unhappy customer. And will not stop reviewing poorly of this company until Gordon responds to all of my calls/emails/letters. So Mr. Gordon, I advice you or whomever else that responded to this review to do a better "investigation". I hope you really reconsider publicly blasting your customers based on racial accusations that YOU made to justify yourself after not being able to fix your own mistake. Take responsibility for your actions. This company is a giant scam and the owner, Dennis Gordon, is a scam artist. Do NOT hire Able Heating and Cooling from Bangor PA. They installed air conditioning in my parent's house and charged them $7,000. The AC has not worked once. The company and Gordon are ignoring all calls and communications. We are filing a lawsuit against the company and reported them to the BBB. Do not get scammed by Able Heating and Cooling in Bangor PA!!! read more

This company is as shady as contractors get. I should have checked Yelp first, but I went with these guys partly out of desperation...they were the only Poconos heating contractor to return my call...and partly because of their so-so B rating on Angie's List, which I'm pretty sure is fueled by multiple fake reviews. Dennis Gordon, the owner, came to inspect my boiler on 10/26. He almost suckered me into grossly overpaying for a Bosch boiler/water heater combo unit, but instead made a laundry list of things the current boiler needed, which came to approx. $1300. He required a 50% deposit up front, so I stupidly gave him $740 cash ($85 was to cover his service fee, so $655 less the fee). We scheduled for him to return on 11/5 to complete the work. I received a call from Dennis' office manager, Chrystal (sp?), around noon the day of our appt. saying he'd be an hour & a half late. I was already on my way to the house (a 1.5 hr drive from my full-time residence) but I begrudgingly agreed to push our 1:30 appt back to 3. I received no other call or update until I called Chrystal around 3:45. She couldn't track Dennis down, and was even at one point parked in my driveway waiting for him because he owed her back pay. The whole thing was incredibly shady and unprofessional. I wound up waiting until 6:00, at which point Chrystal was gone and my calls were going to their answering service. I spoke with Chrystal the next morning about getting a refund. She agreed that I would receive a full refund before the end of the week. This is the beginning of what has turned into a month-long saga of trying to retrieve my $655. Over the last month I've called Dennis' office no fewer than half a dozen times, each time being told by his now-office manager Sarah (Chrystal quit) that she'd "check with Dennis" and get back to me (she never gets back to me). At one point she said refunds are paid on the 3rd Tuesday of the month (this conversation coincidentally took place on the 3rd Wednesday of the month) and that Dennis would be deducting a 25% "restocking fee," which was subsequently reduced to 12% when I refused to pay his bogus fees. I've been in touch with the Northampton County DA and have begun criminal proceedings to retrieve my money. Everyone should steer clear of this company at all costs! read more

Worst experience I've ever had! A 2 day furnace replacement job took almost 2 months leaving an apartment building full of tenants without heat! At one point he was screaming at me over the phone until I just hung up! For starting out being a "wonderful" guy he quickly turned into a train wreck! Thank God the job finally was finished. I want nothing else to do with him or his company. I think he's probably under some sort of pressure etc, but that's what Welbutran's for! read more

Had black soot blowing or oil furnace. Dennis charged me $300 labor and $150 in parts. Tells me what a great furnace I have. A couple days later soot is blowing again. Now I'm told on his return that I need a new furnace. There's 'places' in the furnace that can't be cleaned! So, I'm out $450. Furnace is worse then when I called him. Don't use Able HVAC read more

I don't know of man H.Roper but I did not have this repair done. I did however had a ductless Unit install .the installation price was reasonable I gave a premature favorable review , the unit worked well for a short while the technician couldn't solve the shutting of problem after several call back I decided to investigate the problem I found that signal wires were assigned to the head units were wrongly connected . Rewired now all 3 head is working properly read more

Made an appointment for them to come yesterday around 4. Never heard from them, they never showed up and we tried calling them with no answer. EDIT: Thanks for your reply Dennis. No scam here. Can see from other unsatisfied customers in your reviews we aren't the only call you ignore. Don't need business, then why are you even in business? read more

Terrible service. Dennis the owner told me the Service call would be $85 he then tried to charge me 125. He was supposed to call me during the service call at the house but he did not I had to call him later on and he started yelling at me on the phone. He then called me names on the phone and I hung up on him. Stay read more

Called Dennis with Able to diagnose my oil fired boiler. He instantly condemned it and proceeded to sell me on a new install of a tankless Bosch propane heater for $7000. His quote was inflated and when I called him on it he lowered it by $1000 claiming to have found a local supplier. I ended up repairing my boiler myself at a cost of about $600 including the $85 I paid him to tell me my unit was beyond it's life expectancy. So hard to find honest help that's actually willing to help and not just collect an easy check. read more

This is the worst hvac tech I have ever interacted with, stay away his company is a scam! Horrible customer service!!

If I could give negative stars I would. Dennis Gordon does not know what he is doing. Claims he installed new system but still didn't work. Ignored many calls. He took the money and left my house more damaged than ever. Contractor who had to come and fix his work said it wasn't the first time cleaning up his so-called work. Unfortunately I used this company because Total Home sent him to evaluate my system. Wished I would have checked YELP first. Also he has numerous BBB's against him. Check your bank accounts too if paid by credit card. Tried to fraudently charge my card additional money without my authorization. People like this need to be put out of business. read more

Do not use this scam company. Dennis the owner is shady and not reliable. After his tech broke a piece as he was cleaning our furnace, Dennis said we wouldn't be charged for it. After a few phone calls that were never returned and sending him an email, he would rather keep the $42 and lose hundreds if not thousands of my business over the next how many years!!!! Great business mind he has! Stay far away. Plenty of other plumbers in the Lehigh valley to use. And he answered my email with, "best regards". That was his entire response! $42 is nothing to me as i suppose hundreds if not thousands lost is nothing to him!!! read more

Able Heating & cooling did a complete install of air-conditioning and heat in our home. From the start there were numerous little problems with the work they did. At first it wasn't such a big deal as I can address a lot of the stuff myself, but once summer came the air conditioner was not working properly. I called Dennis out and he showed up and added refrigerant. It worked for about a week and quit. I called him again he came out and added refrigerant again acknowledging that there was definitely a problem with the system. He said he would be back in two days seeing how he left it not working with the temperature in the 90s. That was the last I heard from him. I took off work for the day he said he would show up there was no call and no show. I called his answering service at least four times with no call back. Even though the system was under warranty with him I was forced to call someone else and pay thousands to have the system completely gone over. On top of multiple leaks The refrigerant pipes in the attic we're uninsulated in spots causing water to puddle on my drywall ceiling. Also the pipes in my basement we're not insulated properly causing water to run down the wall. There are also design issues but at this point I will have to deal with them. It's a shame to invest in a company Spend over $15,000 and not even get a call back. My advice is go with someone who can do the work properly and also stand behind their work. read more

These are the accurate reviews of this company! Don't trust all those 5 stars from Google. Check the BBB too! This company is extremely unreliable. They last minute cancelled on us twice and still didn't complete the job. After the second cancellation, no returned calls and no heat, we hired someone else to finish the job. We have an infant and no heat so we couldn't wait for Dennis to maybe schedule and cancel on us again. Within 15 minutes, this technician diagnosed the problem! Dennis installed the wrong power vent and the wiring was wrong!! This cost us 720 dollars!! After writing a negative review, dennis called us to say the guy that fixed our heat is wrong and making him look bad and to change our review. When we disagreed, he got really defensive and said I was unstable and not in touch with reality. (Real mature!) He also lied about talking to my husband when he responded to my review. Do yourself a favor and don't hire this guy!! read more

Hello every one first things first Dennis seems like an ok guy but did a oil furnace install in my home never bolted it down then i keep haveing issues with the heater turning off he then tells me to bleed the system like im on my own he also told me to rigth a bull crap review to lie for him thats my fault thinking he was a nice guy but i was wrong never picks his phone up also i called him with a block number and he picked rigth up tells me to call him back at 5 i did and no answer so im rigthing this review to inform other people about this scam artist dose horrible work and would not recommend able heating to no one thanks for your time read more

One star is even too much to rate him! And don't believe all those 5 star reviews, he wrote most of them himself or had someone else write it. He ran off with $7k from us and left us in a very dangerous and hazardous situation!!! read more

We called this company to come and gives us a diagnosis and if to fix the problem that we having with our boiler. The pipes were knocking and was not staying on. We were told that would be a 85 service charge. Dennis came and I after looking at the system told me that the water was set to high and that was creating steam, that would lead to air in the lines. He then lower the settings and told me that the knocking problem was fixed. When I told him that I was not getting proper domestic hot water for the showers he told me that the way to go was to get a Bosch tankless heater installed, etc, etc. Then I asked him, since he was already there if he could do the yearly tune up. He said that he did that sort of thing all the time and that should be another 159. I told him to go ahead and do it, and left him alone. A couple of hours later when my husband got home and went to take a shower, the water was running warm. When we called him he said that the unit was old and that it was collecting water sediment and that was why. Then 2 days later it stop working completely. Called him again and did not return our call. Finally we got a reputable company to come and look at the system and they said that he did not clean the soot out of the system!!! That no maintenance had been performed!!! I call him back and he said that my type of system never collects soot, that I don't know what I am talking about. I can see the soot in the pipes coming out of the unit!!! I told him that I did not have a problem with paying for the job if it had been done right, but changing and oil filter is not a tune up! PLEASE do yourself a favor and DO NOT let this company near your unit!!! read more

I tried to call for an estimate for my house in PA but never got a call back. It has been two weeks, and I've noticed that the company has time to respond to reviews but no time to call back a potential client. I do not recommend hiring such an unprofessional company for any of their "services." read more

Called to have a price on a new furnace, Dennis came and was negative about everything in my basement like new furnace wont fit thru basement doors and old furnace will be hard to take out also, wanted me to empty freezer to move the freezer on the other side of basement and it was where it only fit small basement in old house. He said he would email me a price quote in 24 hours of course it never came so 4 days later I emailed him asking for the price and I never heard back would have respected this man if he emailed me that he was not interested in the job then never hearing back from him. Went and got from another heating company!!! read more

I don't know who is writing his reviews, maybe friends or relatives but his service is not even close to being good! We were new to the area and purchased a new home. Called Dennis to install a new forced air heating and cooling system. It took him over a week to install and after a week or so the weather got real cold and it was blowing cold air. Called him to come back and check it, he looked, claimed to have switched the emergency heat system and left. Another week or two later it got cold outside and my heat starts blowing cold air again. I called and called and called and he was never heard from again. Took our $7k and ran. Had two other companies come in to look at it and they both were amazed at the horrible job he did. They could not believe what this man did. He even left live wires hanging in my crawl space. There was no condensation drain. The units he claimed to have given us were not the same and weren't even compatible with each other. There was no emergency heating unit installed. He even left the plastic wrapping inside the unit. The worst job they have ever seen. No one would even touch it. We have to remove and throw away all of it and get a whole new system. Do not trust this man. I have all the pictures and reports from other reputable companies to prove it. read more

Wow i am shocked to see all these negative reviews about Dennis. I live in Mount Bethel PA, Moved from Jersey in 2017. Before purchasing our 1st home we new in the near future we would have to replace our 20 year old HVAC system. In July of 2019 our cooling system finally called it quits and it was time for us to call around and see who we can use to replace our HVAC system. You would think spending thousands upon thousands that the 1st service you call would want your service right? Wrong we must have called about 6-8 different services in the area with little to no help. i know it was probably high season with the peak of summer but still at least call back and say we are busy and will get back to you shorty would be nice. so i came upon ABLE HEATING & COOLING. and i spoke with Dennis. He said he was very busy but still came over and took measurements and told us he would email us a quote. the next day we looked at the different option and quotes via email. called him back and told him we would like to finance. he gave us the info on how to obtain financing once we did all that he scheduled 2 come by in about a week. kepts his word since we have 2 little kids in the heat of july and came thru with 3 of his helpers to install my unit. he installed it in 2 days and went over the warranty with us. all i can say is that he was very proffessional, listen to what we had to say, went over everything is was going to do pretty much said everything he was gonna do and DID IT!!! I WOULD HIGHLY RECOMMEND DENNIS and his team i have to say that his answering service person is not too friendly when trying to reach Dennis and got his answering service it felt like she was being bothered by me trying to get thru to Dennis. other wise Dennis thank you for your help with our HVAC. read more

Hi Dennis as an owner of ABLE is UNABLE and UNTRUTFULL as human could be. In 2016 he installed DAIKIN ductless A/C in my MT.Pocono house.The outside compressor is out of plum and is wobbling and "dancing" with bigger winds.I'm worry at some point it may be flipped over,he had to drop me off warranty papers it never happened, around February this year system stopped working after cancelling 2 previous appointments he showed up , said he'll order the broken part, and after about 2 weeks he'll be back to install it, collected $95 and since than after multiple phone calls he never called back .the lady answering the phone at one point said "i'd see Dennis checking his schedule this morning so please wait" . he probably checked his centurial schedule. I'm left with the nonworking A/C ,other contractors are to far to come over Be aware of the DAIKIN there's no way to get to make a complain , they website is full of numbers telling about they leaderships in ductless A/C system but empty in promises when it comes to fulfill their warranty obligations, DONT USE THIS UN ABLE .. contractor. read more