I have to express my frustration with this company and how unhappy and dissatisfied I was with my service! My boyfriend went out of his way to surprise me with a limo ride for my birthday party which was very kind and sweet of him but when the night began, it was certainly not what was expected. When our drive began, we attempted to play music, repeatedly, until we realized the radio was NOT working. We even had the driver come in the the back of the limo and attempt to fix it, which did not help because he was not sure what the problem was. Who wants to sit in a 35 minute silent limo ride on our way to a party?! In turn, we asked the driver to turn around and go back to the house to get our wireless speaker so we could at least have something to listen to. Therefore, that took time out of our night just to go all the way back home. Once we had the music set and finally started towards our destination, it began to get hot in the limo so we turned off the heat and when we tried to turn on the air, we came to find it did not work! We were 10 people in a very hot limo with no air and it made the whole ride very uncomfortable. In order to cool down, we had to open the window to 25 degree weather which helped the people who were sitting in the front of the limo to cool down but the people in the back of the limo were now freezing since they were sitting directly next to the window. When we got tired of being freezing, we attempted to shut one of the windows and came to find, the window would not go up! After a few minutes, we were finally able to get it shut but then we were in the same spot as before with it being very hot in the limo. Once we arrived at our destination, we expressed our frustrations to the driver, he said he would speak to his manager and try to work something out. Once the night was over and we were dropped off at home, the driver approached me and gave me $40 out of the $425 we paid in full when the driver first arrived. I thanked him but let him know I would still be contacting the owner. This morning, when I called the company, the same driver answered the phone and told me the owner was out on vacation until next week. I told him that I still needed to speak with him once he got back. He then noted that $50 has already been refunded. I corrected him by saying only $40 was refunded. He then told me he would send me $10 more since he was approved to refund $50. I then questioned if that were the case, why we did not receive $50 that night it was approved rather then the $40 he actually gave me. He then noted it was a mistake on his end. Overall, I would never recommend this company and I am very dissatisfied with how everything was handled. I hope that my interaction with the owner when I call back next week can somewhat makeup for this horrible experience. read more
