Bald-Faced Lies (Just Another Used Car Dealer)…read more I wasted half of a day visiting Mass Auto World to see a car which had been completely misrepresented by a salesman there. Car sounded great and looked great on paper but turned out to be a beat-up rust bucket. The salesman told me before I visited that the car had no rust, when it actually had serious rust damage including frame rot. It seems that their goal is to manipulate potential customers into visiting even if that involves lying. Apparently they want bodies on the lot because some of them will bite. Of course the cost to the customer of their lies does not matter. Buyer beware. My experience is consistent with what others describe in these reviews (at least the real ones). For details, read on. I am a fan of second generation Honda CR-V's and found an interesting one (2006 Honda CR-V EX (VIN JHLRD77806C041450)) at Mass Auto World via Carfax: https://www.carfax.com/vehicle/JHLRD77806C041450 I called and spoke with a salesman who identified himself as Nick. He gained my trust by stating that he was a fellow veteran. I told Nick that I was over an hour away so needed to make sure it was a good car before I made the trip to look at it. I asked if the car had any damage other than minor scratches and dings (which would be expected on a 15-year old car). He said that it did not. I asked if the car had any rust. He said it had NO rust on the body. I specifically asked about rust underneath, and he specifically said there was NO rust. I told Nick that based on his description, I should see the car. Again, he knew I would be coming from over an hour away. After a 90 minute trip through some awful Boston traffic, I arrived at Mass Auto World. And I immediately realized that Nick had badly misrepresented the car. First, the hood of the car was deformed in a way that looked like it had been pushed in from the front and had buckled. The front of the hood on the left sat high, and the rear sat low. Recall that Nick told me there was no body damage other than minor scratches and dings. But that was trivial compared to what I found next. Continuing my walk-around, I realized that Nick had blatantly lied to me about rust on the car. First I saw that the right rear door had rust bubbling under the paint, indicating rot underneath. Then I looked under the rear of the car (see the first attached image). The rear subframe, stabilizer bar, and lower arms were badly rusted, if not rotted. The second image shows frame rot under the front of the car. And the third image shows the rotted right pinch seam (top) and a rotted unibody rail. The pinch seam was so rotted that it literally disintegrated between two of my fingers. This is particularly troubling because it indicates that soon it will be unsafe to jack up the car as specified by Honda, and soon the car will not be able to pass inspection due to loss of structural integrity (I've been there). Nick was happy to let me drive over an hour to Mass Auto World based on lies. Interestingly, he did not come out to talk with me when I arrived. He knew exactly when I would be there because I called just before I left to make sure the car was still available. And one of his coworkers walked right past me in the lot when I was the only customer there. I think that once they saw me looking under the car, they knew very well that speaking with me would not have been pleasant or profitable. I had to rearrange my entire day to make this visit happen. Even worse, it wasted over 4 hours of my time. So now comes the obligatory "We're so sorry you had a negative experience...we're trying to improve our processes...Here's a Dunkin gift car to cover your gas." I'm not interested. Instead, I would like to know from the owner: Do you employ a "reputation management" company which provides fake online reviews? Do you encourage your employees or anyone else to post fake reviews? Have you ever responded to a fake review as if it was real?

If I could give 0 stars I would. If you want to feel respected, treated with courtesy, dealt with…read morefairly and Honestly, if you value at all your own time and peace of mind, do not do business with this company. Stay as far away from them as possible. They have the worst customer service in the history of the world. Borderline criminal practices. I echo other reviewers saying they felt treated "less than" and receiving minimal almost one word replies to inquiries, or no reply at all! They sold me a car withholding it was missing a part that caused it to immediately fail inspection, then they stalled for the duration of the warranty to do the quick fix, then 30 days after the easy fix the car majorly failed in relation to that part and they kept the car for 5 weeks. The Lemon Law didn't work b/c technically the problem happened 1 day after the 90 day warranty period, but had they not deliberately delayed for the initial 60 days, the failure would have been within warranty period. And then they lied under oath during arbitration. There are no words to describe how base their people skills and values are. One cannot fathom a company in this transparent day and age operating so conspicuously poorly and staying in business! Do yourself a favor, go next door to McLaughlin Cheverolet, they are really nice people!! Or literally shop anywhere but w this company.

If it's been a while since you've bought a vehicle and everything seems a little confusing, with…read moreall the internet pricing & manufacturers discounts, I got a guy for you! Call Larry, and tell him that Jerry said that he'd help you locate the vehicle you've been looking for. This gentlemen will exceed every expectation you have, when it comes to customer service. You will become a generational customer, because you'll trust that he's doing what's right for you.

I would come back here a million times again if I'm looking for a car. Nicest people you could…read morepossibly deal with. They went out of their way to help me multiple times. If you're looking for an honest and fair car dealer in todays world, I highly recommend this place!!

My wife brought her car in here a couple weeks ago to get her brakes done. They called back and say…read moreit's gonna be $1400 to change out all the pads rotors and calipers I say that's ridiculous. It doesn't need all that I bring it to route 18 auto body, they tell me only two tires need to be done and we're just gonna clean the calipers for you. Only cost me $350. I've had so many incidents where I brought my car somewhere else or my wife or my mom to another shop and I bring it here and it's always cheaper and it's always done right. The most honest mechanic I've ever met.

I was looking for a local mechanic to do a quick check of a used vehicle I was thinking about…read morepurchasing. They got me in same day I called and took the car in as soon as I got there. They were quick and thorough, and all the guys I interacted with were super friendly

Recently I had to buy a used car after my car couldn't be repaired. After looking at probably a…read moredozen cars I ended up seeing a car I was interested in at this place. The two guys that run this place were really nice. They were easy to deal with, not pushy and I thought they were being honest about the cars on the lot. Brought the car to my mechanic and he went through it and it was fine. No issues. It was a pleasant experience.

From the owner: General service and repairs. certify used cars with the…read morebest prices in the area. tune ups oil changes suspension electrical free diagnostics friendly customer service

This is a wonderful dealership. They have really good service. Fair and honest pricing for cars…read more Quick response to my inquiry into the cars I was looking at. You have to understand that covid-19 is hard for all business and the paper work they got it back to me as soon as the RMV had it. There is a salesman named Alex he is the sweetest person. He was able to explain everything very well and super patience with all my questions.

I didn't buy a car, but did look at a truck…read more I would always recommend used car buyers check out the undercarriage of a truck for rot and other hidden items. In inspecting the bottom of the truck, there was a good amount of more-than-surface rust. The gas tank was held up with a ratchet strap. I went inside to give the key back and they did mention that the mechanic found it, but said it was a good enough job that they didn't think it needed attention. The owner did mention that they would fix it and would fix any other problems, which was a nice gesture. However, it does raise a concern that if this was a known issue and was ignored, what else might they knowingly overlook? I'd just recommend finding out common issues on cars and trucks and doing your due diligence to check vehicles before purchasing. You could get stuck with something that is problematic otherwise.

DO NOT BUY A CAR FROM THIS GUY. Bought a car for my daughter to go to college 29 days ago. The…read morewheel looked bent so we took it to our mechanic. The frame is broken. Mike says it's not his problem because it passed inspection. Massachusetts says it's under warranty. TBC

This guy Peter is reeeeeeeeeeally nice! VERY VERY responsible man! He will solve your problems and…read moretry to help you at his best! I got an 2001 Audi A4 and I still can't find any other ones that's better than mine. He always helps me with any problems and he is really responsible. Nice place to buy a nice car!

I recently moved to MA and was in need of a cheap used car. Saw TC Auto Repair & Sales with a car…read morelisting I liked for real cheap. This dealer has GREAT reviews on Cargurus, Yelp, Google and Facebook so I figured I'd give it a shot. I called and asked if the car was still available and they said it was and that I can come test drive it. I got there and test drove 2 cars with absolutely no problem, he just needed a copy of my license. I decided to purchase the original car I came for. The sticker price was $4500 and all I needed to pay was $4500 via bank check. There was absolutely no other fees I had to pay directly to TC Auto Repair. Next, I had to get car insurance and get their auto insurance stamp/signature on the RMV Title and Registration form. I went and got Geico and they provided me with a prefilled auto insurance stamp/signature for the Title/Reg Form. I had to go back to TC Auto Repair for them to sign the dealer's portion of the Title/Reg form. TC Auto Repair had originally pre-filled and signed the form and it just needed the auto insurance's signature/stamp but for whatever reason Geico had to print their own version causing me to back travel for the dealer's signature. Then I had to go to the RMV with the completed form. I didn't have to make an appointment, I was able to just walk in. Took about 1 hour but it was to be expected as a walk-in. I had to pay the MA RMV about $75 for the title, $60 for the registration certificate and close to 7% of the vehicle's purchase value as sales tax. I was then handed the actual license plate. I was surprised I got actual plates on the spot because all of my cars in California, I'd get temporary plates (or no plates at all) and had to wait a week or two for the plates to arrive in the mail. The last step was for me to get the inspection sticker. I was ready to take the car to a local mechanic for inspection stickers. However, TC Auto Repair hooked me up with a free inspection and it took only about 15 minutes. The car passed the inspection and received an inspection sticker. I was done with the entire process and was able to go home. It's only been a day with the car but so far so good. I've had nothing but a great experience with TC Auto Repair and Sales. I'd definitely recommend them to anyone. I'll probably be looking here first if I need a new car in the future.

My car has been in the family for 20+ years, until some knucklehead T-Boned me pretty good. No one…read morewas hurt, but the car was totaled. Suddenly I found myself on the market for a used car, and Auto Trader took me to an '98 used Camry with relatively low miles (less than 130K) for a fair price (just about $2,300). The car being 20+ years old, I wanted my mechanic to take a look at it. Taking the car for a test drive to his shop (~10 miles away) was not an issue. All it took was me leaving a copy of my license and phone number. Especially for its age, the car was in very good shape. Many important components related to power steering, brakes, and the radiator were replaced. The only areas of concern were a rusty (not leaky, though) fuel line, and that the alternator went as I was driving it (which they agreed to replace). Now the car wasn't perfect, the radio is missing a button and a knob, cruise control doesn't work, and some other minor details. Considering the price and great mechanical shape, I'll let these slide. This car might last a while (and I hope it does), but I realize it won't be forever, so I'm already saving for something newer. Negotiating was actually pretty painless. This might be partially attributed to the car being so cheap and having work done on it already. The person I was working with seemed honest and transparent, and wasn't taking me for a ride (pun not intended). I was able to knock it down a hundred or so, which in light of the new alternator and researched car value, fair. They then got me started on the paperwork and advised me of the next steps. I do have to get the insurance stamp and transfer plates, but the RMV is unavoidable in these cases, especially with much smaller family run dealerships. My car was my baby, the Camry I bought likely won't replace it, but I expect it to serve me well for a couple years. I do have some advice for this place: 1. Honor your opening hours. If the sign says your open at 8:30, be there then. 2. Be mindful of the features listed on your website. Don't put a car having heated seats and mirrors unless it actually has them. 3. Have the website default to available vehicles and not show the sold ones (at least by default). Overall though, the first used car I bought, and second one to ever be in the family, and it was a pretty good experience. When I find myself on the market, T&C will be the first place I look.

This seller demonstrates a consistent lack of transparency and responsibility in how she conducts…read morebusiness. The vehicle was not described truthfully, and serious problems surfaced almost immediately after purchase. When these issues were raised, the response was avoidance instead of responsibility and indifference instead of good faith. What stood out most was the lack of self-awareness. Rather than acknowledging problems or engaging honestly, the owner deflects and denies. That behavior reflects exactly how this business is operated. This is not someone who should be trusted with a major purchase. Based on my experience, giving this seller your business is a mistake!

I came to 810 Auto Motors looking to buy a 2017 Chevy Silverado. Dorothy made the buying process…read moresmooth and pleasant. When I test drove the truck I noticed the tires were nearing the end of their life. Before I could even get a word out Dorothy had acknowledge the tires and already had them on order. When I came to pickup the truck I was expecting wholesale no name brand tires to be installed and to my pleasant surprise, brand new continental tires had been installed on the truck. I did have to wait a few weeks for title paperwork to come in to use my own financing, however, Dorothy was quick to respond to my inquiries and the whole process went smooth otherwise. The truck was very fairly priced and there were no obscene fees or add ons tacked on like most 2nd hand dealerships. What you see is what you get and I couldn't be happier with my truck and the whole experience altogether!