Went there for oil change and tune ups, the boys are awesome, excellent customer service they…read morereally exceeded my expectations

We chose Berlin's Garage after reading the many positive reviews and were hopeful that we had…read morefinally found a mechanic who was honest, reasonably priced, and efficient. Unfortunately, our experience was the complete opposite. Our vehicle was kept at the shop for over a month. While I understand that repairs can sometimes take longer than expected, the communication throughout the process was extremely frustrating. We would often receive a call around 4:00 PM with an update about what was being worked on or what additional repairs were supposedly needed. The conversation would frequently end with us being told that the vehicle was "almost done" and that we would receive another call shortly to come pick it up. The problem is that if you are calling a customer at 4:00 PM and telling them the vehicle is almost ready, what exactly are they supposed to do with that information? We were not given a realistic timeframe for when the work would actually be completed, and it made planning for pickup extremely difficult. We were also told on multiple occasions that the vehicle would be ready on a specific day, such as Tuesday. Tuesday would come, and if we didn't reach out ourselves, we often had no idea what was happening with our vehicle. We shouldn't have to repeatedly chase down updates after being given a promised completion date. There were also times when we would call the shop for an update and receive no answer. We would then wait hours for a call back, often without knowing whether we would hear from anyone that day. This made an already frustrating situation even more difficult, especially when we were trying to plan around not having our vehicle. What was especially disappointing was that we chose this shop because the reviews made it sound like the work was both fast and affordable. Unfortunately, we experienced neither. After having our vehicle for more than a month, the final price was essentially comparable to what we could have paid elsewhere. So, despite the extended wait, we did not feel that we received any meaningful savings for choosing this shop. I completely understand that automotive repairs can be unpredictable and that additional issues can be discovered once a vehicle is being worked on. That's not the issue. The issue is the lack of reliable communication, repeatedly missed expectations regarding completion, and the amount of time our vehicle was kept. Based on our experience, I would not recommend Berlin's Garage. The positive reviews were the reason we chose this mechanic, but unfortunately, our experience did not come close to matching them. Customers deserve realistic timelines, proactive communication, and transparency throughout the repair process. --------------------------------------- In response to the business comment: We're simply sharing our experience and speaking our truth, not trying to blame anyone for anything. However, we believe clear communication and realistic timelines are important when dealing with someone's vehicle. We are appreciative of the information and work done on the vehicle, things were bought to our attention that we didn't know needed to be fixed. The last thing we would want is to be stranded or something major happening that could've been avoided. However, in addition to the issues we already mentioned, the truck now does not sound like a 5.7 HEMI should. The day we picked it up, we also had to go purchase Freon, and we discovered that bolts were missing. We also had to take the battery out to reset the stereo. We also want to clarify the timeline. We dropped the truck off on August 2nd, which was a day the shop was not open, and we picked it up on Friday, September 11th. That is over a month. In addition, the owner wasnt even present the day we picked it up, it was a relative of the owner. During the process, you clearly told us that you had to stop working on our truck to work on other vehicles that had been there before ours. We understand that mechanics have other customers, but if you're already booked up, it's important to communicate that upfront rather than give expectations that can't realistically be met. In our opinion, taking on more work than you can reasonably handle only leads to frustration for everyone involved. We also want to clarify that our vehicle was NOT purchased through Facebook Marketplace. It was purchased from an actual dealership. We initially reached out to you through Facebook Marketplace, which is likely where the confusion came from. We're not posting this review to attack anyone. We're sharing our experience so others can make their own informed decision. Based on our experience with the communication, timeline, and issues we encountered with the truck, we would not recommend this mechanic.

I need to say Carlos is a good man and he isn't out to fill his pockets and stick it to a customer…read morehe works with you and he tells you like it is and isn't lol and he makes sure you leave there feeling like you got the best deal and the best service and I can say they treat you like ur an old friend and I can say he went above and beyond for me and the crazy stuff I was dealing with !! I recommend them I even give out there business cards lol Elena Hammond

I went to this car repair shop in abington to replace a brake light bulb at the rear of my bmw. He…read morehas done a great job. Very happy with the service. Highly recommend this repair shop to anyone in the south shore area!!

My wife brought her car in here a couple weeks ago to get her brakes done. They called back and say…read moreit's gonna be $1400 to change out all the pads rotors and calipers I say that's ridiculous. It doesn't need all that I bring it to route 18 auto body, they tell me only two tires need to be done and we're just gonna clean the calipers for you. Only cost me $350. I've had so many incidents where I brought my car somewhere else or my wife or my mom to another shop and I bring it here and it's always cheaper and it's always done right. The most honest mechanic I've ever met.

I was looking for a local mechanic to do a quick check of a used vehicle I was thinking about…read morepurchasing. They got me in same day I called and took the car in as soon as I got there. They were quick and thorough, and all the guys I interacted with were super friendly

Adam's Automotive has just taken over the mechanic and diagnostics at 120 Plymouth st. Abington,…read moreMa! Adam is a class act. Very professional, caring, and genuinely loves his work. He is quick, courteous, and reliable. Adam has been my mechanic for years. And I love that he has his own shop now. He has fair pricing, and his work is backed up by his many years of experience. Followingbin his Granfathers footsteps i know he would be very proud of him. You can't get better service!!!

I took my 2007 Chrysler Sebring to Scott for years and he was so helpful. I told him 2 years ago…read morethat I just needed to get the car to May of 2023 as I was going to purchase a new car. He kept that car running for me. He is very trustworthy and the service is excellent. At the end I baked a homemade dessert and gave him a thank you card for all his efforts helping me out and keeping my car running.

Scott is a great professional always helps me with my car issues. He is always on point with his…read morediagnoses.

Got a flat right in front of the shop and they changed the tire for free! Super nice of them to do…read morethat while the shop was full of other customers! Thank you for saving the day and being so kind!

I recently moved to MA and was in need of a cheap used car. Saw TC Auto Repair & Sales with a car…read morelisting I liked for real cheap. This dealer has GREAT reviews on Cargurus, Yelp, Google and Facebook so I figured I'd give it a shot. I called and asked if the car was still available and they said it was and that I can come test drive it. I got there and test drove 2 cars with absolutely no problem, he just needed a copy of my license. I decided to purchase the original car I came for. The sticker price was $4500 and all I needed to pay was $4500 via bank check. There was absolutely no other fees I had to pay directly to TC Auto Repair. Next, I had to get car insurance and get their auto insurance stamp/signature on the RMV Title and Registration form. I went and got Geico and they provided me with a prefilled auto insurance stamp/signature for the Title/Reg Form. I had to go back to TC Auto Repair for them to sign the dealer's portion of the Title/Reg form. TC Auto Repair had originally pre-filled and signed the form and it just needed the auto insurance's signature/stamp but for whatever reason Geico had to print their own version causing me to back travel for the dealer's signature. Then I had to go to the RMV with the completed form. I didn't have to make an appointment, I was able to just walk in. Took about 1 hour but it was to be expected as a walk-in. I had to pay the MA RMV about $75 for the title, $60 for the registration certificate and close to 7% of the vehicle's purchase value as sales tax. I was then handed the actual license plate. I was surprised I got actual plates on the spot because all of my cars in California, I'd get temporary plates (or no plates at all) and had to wait a week or two for the plates to arrive in the mail. The last step was for me to get the inspection sticker. I was ready to take the car to a local mechanic for inspection stickers. However, TC Auto Repair hooked me up with a free inspection and it took only about 15 minutes. The car passed the inspection and received an inspection sticker. I was done with the entire process and was able to go home. It's only been a day with the car but so far so good. I've had nothing but a great experience with TC Auto Repair and Sales. I'd definitely recommend them to anyone. I'll probably be looking here first if I need a new car in the future.

I needed a new car my car was totaled on Friday went there on Monday spoke with Ron he was very…read morehelpful and took his time to show me a few cars and let me test drive a few so I would know which car I liked he was very understanding about my situation. Needless to say I drove off the lot Monday with my new car I was very satisfied with the car and the level of professionalism that Auto Tec and Ron Ricci showed I highly recommend going to Auto Tec in Whitman to look for your next vehicle.

My 27-year-old Harley was in desperate need of a new seat, and I was unable to find the right one…read moreonline. Every shop I called was negative about it, saying that they didn't carry anything "that old". Even the HD website was no help. So I rode into Shadley's on my way to work (I was in a hurry) and Bobby took me to the counter where he had a huge catalogue. Then, just like in the old-days, Bobby found the EXACT right seat for a reasonable price and the next week, after several more futile searches, I called and ordered the seat. It arrived in 3 days and I installed it myself with my own tools (I am a 67-year-old woman rider!) and it is AWESOME. I was treated with dignity, respect, and excellent service, and this is now my go-to place for my antique Harley! Thank You, Guys!

I send everyone to these guys never over charge so honest with everything won't go wrong. Your…read morecar/truck is in good hands

Stopped in to Nick's for the first time and was treated like I have been coming here for years…read more Dropped my daughter's car off for two tires and was called to pick up in less than an hour. I never knew about this place but they have been there for a long time. I'll be going back

I had such a great experience here today. The gentlemen working was professional and very cheerful…read more He made the process easy and answered all my questions. I was very impressed by this business! Great customer service!