I would have given this experience a 'one' except for the fact we got some misleading information from our home warranty company about the labor (told $150, Ability stated $500) so it gets a two. The repair person arrived on time and was personable and courteous, and troubleshot the problem quickly (bad inducer motor on our heating unit) Suspicion set in when we started talking about the time frame needed to repair the heater due to the fact the home warranty company had to decide if they were going to cover the cost of the part. The repair person called them and discussed the situation and replied to me now it's a waiting game... basically waiting to see if they will cover the cost. However if I wanted to move things along I could pay him $750 dollars now, he would order the part, and another $750 when the part came in, as per him the total cost was $1500 dollars. That sounded like an awful lot of money for that particular part so I said we'll wait for the ok from the home warranty company. He left and immediately I started a search for a 'furnace draft inductor motor assembly' and was shocked by what I found. Between Amazon, EBay and Grainger one could get one for $231, $315 and on the high end $525 dollars (same model) Needless to say I'm glad we didn't fork over $1500 bucks. In the meantime my wife called our home warranty company to see if the part replacement would be covered and they said yes it was ok'ed almost immediately. Now I don't know if the repairman knew this or not, but I'm certainly glad we waited. I'm not saying the repairman was being misleading; he could have been just trying to help out an elderly couple get heat before it snowed, but maybe not. If we went with his 'suggestion' we would of payed $2065 dollars ($1500 for the part, $500 for labor and a $65 dollars for a service fee dictated by the home warranty company) As it was the part was covered by the home warranty, so we payed $500 dollars for labor and the $65 dollar service fee for a total of $565. Quite a difference. Long story short, ask questions and be prepared to do some research. If it seems a little suspect it might be. read more