It's been over a week now and I'm still fuming as I write this review...
Initially, I was excited that this place is full service printer and in my neighborhood. I'm a designer with over ten years of experience and have worked with dozens of printers in the past. I had my invitations designed exactly like I wanted--paper chosen, envelopes purchased, etc. I decided to give these guys a shot based on their positive reviews, however, I now realize that a lot of those reviews are either solicited or fake.
The end result? Sloppy. The invitations were not cut properly. The envelope liners were printed with a blue cast and cut so that there was a white border on the left edge. I even allowed a 1/8" bleed on my file, which means the cut was either off by 1/4" or they didn't set up the print right. Either way, HUGE disappointment. I think Kinkos would've done a better job.
MY SERVICE EXPERIENCE
On my first visit on a Monday morning, they were closed. I called Jamie and he said that they were "training" new employees so he wasn't there. Since they close before I get off of work, I decided to wait. I ended up waiting about 45 minutes before he opened. He apologized and seemed nice about it so I wasn't too annoyed. A few days later, I stopped by again at the same time. They were closed. I called and received the same excuse. "Training", huh?
I wish I could go back in time and tell myself to trust my instincts and run away as far as possible. BUT since I'm an idiot and ignored all of the signs, I placed an order to get 160 envelopes, liners, and invitations printed. He charged me about $700 for everything which is really steep, considering I did all of the design work and all they had to do was print the damn things.
In a nutshell:
- I was never given an invoice
- Jamie said he was only charging me for the paper he had to special order, but then charged my card the full amount and afterwards stated that if I wasn't satisfied that I would get my money back
- The guy who sets up the files (Steve) doesn't know how to use excel or indesign. Are you kidding me?!!! I had to troubleshoot issues and basically teach him how to do it over the phone. COMPLETELY unacceptable. Not to mention, he had a huge attitude problem.
- They couldn't print the addresses on the envelopes because it was wrinkling. He suggested that I press out the wrinkles with my finger which looked horrendous. It's unfathomable as to how that was an acceptable solution.
The cherry on top:
When I said I would print the envelopes myself at home, he couldn't even find the packs of envelopes I initially gave him to give back to me. He even sarcastically said "if you had come earlier, I could've given them to you". Sorry that I have a full-time job. Jamie said that he would drop them off at my place the next morning around 9am. Fine. Next day rolls around and I don't hear anything from Jamie until 11:30am. I called him to ask about the envelopes, and he said he was going to be there soon. When I asked what time, he HUNG UP ON ME. I thought we might've gotten disconnected, so I immediately called back again. I asked the same thing, got an answer, started talking again, and then--HUNG UP ON AGAIN. The funny thing is that I was trying to tell him that I was nearby and could stop by the shop.
Furious, I decide to swing by the shop just to end this terrible nightmare. Guess what? NOBODY WAS THERE AGAIN. I ended up having to wait for him about 30 mins more until he finally showed up.
Worst service I've ever experienced in my life. read more