Very nice .professional. this is you guy.. HIGHLY RECOMMEND and the products he has will blow you…read moreaway! He and his family made a 6 year old little girl very happy for Christmas with star wars collectibles and marvel and barbie..and more .

I ordered an Anderson Silva Glove and it was not shipped. Finally got in touch with them after 2…read moreweeks and they said it was damaged when they moved the authentication sticker. They said they would send me a refund and send a new glove. I never received either. Lost money!! I contacted them 14 times after and they did not even respond.

Lots of games and the people there are very helpful. Found a game I've been looking years for.read more

small retail space but nice people and good store with long history (since 1990s). recommended…read more Lots of MTG and other card and tabletop gaming things.

Cassey, the manager, of Micahel's is amazing. My grandson was taking his helium balloon home for…read morehis birthday and it had not been tied on properly by the store clerk, so the balloon flew into the air before my grandson could get it in the house. He immediately burst into tears. So I returned to the store with only the clip that the balloon had been tied onto, explaining what had happened. The original store clerk who had tied the balloon onto the clip said I would need to buy another balloon. I asked to speak to the manager. When Cassey came out, she said "Pick three balloons to replace the one that got away." She then proceed to fill them all with helium, tie them tight together, and when I took them home to my grandson, he was more than delighted. A very big thank to Cassey who has made a little boy very happy. Great customer service. Will definitely recommend to all.

Today was a total letdown at Michael's. I bought a Christmas tree online, picked it up, and…read morerealized it wasn't what I expected. No big deal, right? Their own website says "If your Michaels.ca purchase does not meet your satisfaction, you may return it within two months (60 days) of purchase. To return an item, the item must be new, unused and in its original packaging. You may return the item to a Michaels store or by mail." So I went to the store... and the sales associate was making up stuff about us not being able to return the product because it was opened and flat-out refused to take it back. No real explanation, no effort to help, nothing. And she said "oh that's why we have displays!" And I'm like, we bought it online! It doesn't matter if you have displays. Just a hard "no," even when I pointed out their policy. It felt dismissive and completely unprofessional. If a store can't stand behind the policies they advertise, why should anyone trust them? The corporate says one thing and the store implement something else. This whole thing was a waste of time, money, and holiday spirit. I won't be shopping here again.

Visiting Kelowna I stopped in to this new to me gem of a shop for the first time. In an era where a…read moregood brick and mortar sports card store is hard to find, this one certainly delivers. Very friendly, knowledgeable and willing to chat all angles of the 'Hobby'. Will definitely make an effort to come back. Whether it's new stuff or vintage your after, Jason and Dean has likely got it. Two thumbs up 'Player Choice' and thanks for your time, I will definitely be back. BW

These guys really know their stuff! Organize cool events like autograph signing sessions and break…read moreparties.

I always feel like a kid in a candy store when I'm here, the constant shuffling of stock makes…read morecoming here fun. Its great to be able to find books that are affordable specially now that book are so expensive. You can often find books that the local bookstores don't carry due to lack of popularity. Never had anyone be rude towards me well shopping here. The store also Isn't scented ( other than the books ) so for those who are sensitive to smells like I am this is definitely a plus. Really just always a good a good experience all around.

I LOVE this book store! The staff are so friendly and welcoming. Susan the owner is an…read moreextraordinary woman who is kind and so positive. Susan and her staff are such a delight. I felt so energized leaving her store. There are so many books to choose from. I highly recommend ignoring ANY of the negative comments on here.

Staff are great and very knowledgeable. Great selection of board games and table top games like…read moreWarhammer. Also great selection of GW paints. Not into Magic card games but place is popular on gaming nights.

after another 13 months of not interacting with the store, i saw fit to return as to play games…read morewith friends, they have since obtained a further employee (who is great, very helpful, super friendly), however, the girl in my previous reviews still works at the store, and is still arrogant, ill-tempered and rude. i wouldnt recommend giving business if she is the employee actively on shift, but the new young gentleman is great.