Im a very happy customer that was helped by a young technician called Joey that gave us excellent…read morefeedback and hints to keep our AC unit working the right way. He looked professional and knowledgeable and had a friendly way to share his points of view and suggestions.

Wow. Over the years as homeowners, we have had many service technicians come in and out of our home…read moremaking repairs; and some of them have been sloppy in appearance, speech, or action, which detracted from however good of a repair job they may have actually done. These Webster guys, however, are TOP NOTCH! Never interacted with any better. They were the most respectable, respectful, polite, diligent crew of workers we've ever hired. We had a bad situation with two 26-year-old leaky A/C units. The crew did a ton of remodeling work within the closets upstairs and downstairs, due to water damage, and all this renovation work and cleanup afterward did not even affect the original price they quoted us! They wore courteous shoe covers, and they left no trace behind after a huge, messy job. I can't recommend them highly enough. Please support this fantastic business and enjoy their high-caliber service!

In an attempt to be fair and objective I will do my best to write what has been said, communicated,…read moreor provided. Bottom Line up front: If they had not been the installer of the unit with their information tagged to the equipment, I expect I would have used someone different. Back in late September / Early October I called to coordinate a maintenance visit. It was scheduled for 13 November 2024. I received a call stating the appointment had to be rescheduled because the 13th was the company's annual meeting. Systemic Problem #1 Communication: An annual meeting is scheduled well in advance. In most cases about 11 months out. Why was this not communicated to all employees and placed on their calendars? This would have prevented the appointment from being scheduled. When asked why no one knew this when I scheduled my appointment. I was told no one knew about the meeting. IE: It was not communicated. Fast forward to the rescheduled date of 21 November. The technician climbs in the attic comes down and states the motor needs to be replaced. Mentions that he needs to order the part and will have to come back. Grabs his tools and leaves. Leaving a mess for me to pick up. Systemic Problem #2 Workers are not taught how to respect the client's home. Leaves a mess and I have to clean up after them. (Picture enclosed). The service technician returns to repair the unit and upon arrival asks if my ladder is still available. I said it is still in the house yes. Great I'll get my tools. Systemic Problem #2 Respect the customer's home. I had to get the ladder and place it in the hallway for the technician. The right answer should have been it's ok I'll just get mine or never ask in the first place. The technician climbs in the attic comes down and states the motor is the wrong motor. He was provided the wrong motor from the parts office. He will have to get them to order the right motor and come back. Systemic Problem #3 Check your equipment. You always check, and recheck that you have the right equipment/Parts before you leave for your job. As it was upon climbing into the attic and realizing that he had the wrong motor. He informed me of this issue and then started to complain how this happens a lot the, parts Department provides the wrong equipment. They do not check to make sure things are correct (See review 1/25/2024) He then asks if I would like him to clean things up. To which I state yes that would be nice. He then asks if I have the tools to do the clean-up. There are two systemic problems here:. Systemic problem #4 the employees are not provided the equipment to clean up after completing their work in a customer's home nor have they been told it is expected for them to clean up/ This ties directly to systemic Problem #2 Respecting the customer's home. (picture included) The Thanksgiving weekend comes and goes. I call first thing Monday 2 Dec to ask about the repair. My home is sitting at 55 degrees. I'm informed that there is no timeline planned as we do not have the parts. I am also told that they will not know when the parts will be available until after 10 AM. Systemic Problem #5. No one takes responsibility, it's the next guy's fault. The Employee complains its parts, parts complain it's the supplier, and it's not their fault. It is now Dec 19th and I have received a call that the service tech is on there way. Today they should be replacing the motor to the unit. The technician arrived and replaced the motor and then promptly told me the thermostat was bad. I left the house for an appointment, upset and frustrated. I reached out and contacted the Company. I was placed in touch with the service manager. In my conversation with him I asked the question regarding how is the thermostat bad it less than 6 months old and was the technician trying to milk me for more money. His response was no we are not trying to milk you out of your money and if you would like we will happily replace the old motor and have you hire someone else. I informed him if that was how he wanted to deal with the situation I would be happy to include that in my review. In addition to that, I mentioned Problem #2 The technician was in and out and instead of using the walkway chose to walk across newly planted sod tracking the loose dirt into my home and on to my carpet. Leaving the carpet stained. The manager agreed to send out a second technician, reimburse me for the carpet cleaning. New Tech shows up the thermostat is not bad, the old control board was not replaced with the with the new control board shipped with the motor. New Tech Wonderful. In the end the issue with my system was corrected. Albeit 62 days after the initial request. If a response is provided please address the changes the company is making to the systemic problems. Loyalty is not retained when the service doesn't meet expectations.

First off The technician Adam was excellent. He had to replace the run capacitor a small part that…read morewas under warranty since I had bought my ac from them five years ago. I have no problem for the $99 diagnostic charge. They're in business and have a payroll and all that. Where I felt cheated is the $237 that I was charged for the labor of replacing the part . The tech was probably at my house 30 minutes max. I used Mid Florida since the part was under warranty thinking I would save money. I called their office and spoke to a manager and he said they don't charge by the hour but by the job and said sometimes this job calls for an hour and a half. Not sure how removing the back of the ac and plugging in a new part equates to $237.

When my unit died, I called them. Two of my friends have used them, and raved about them. For good…read morereason!! They installed a great unit and it has never let me down. Since I was on my 4th unit in 20 years, that is saying something. I have a service contract with them and they are super about service. I highly recommend them. Every single service technician is courteous, professional and knows their business!

This is hands down the best A/C company I have ever used. We live in a condo and had issues with…read moreour downstairs neighbor to replace our Freon line. They were the most affordable, on top of having 4 different companies come take a look and give us a quote. The customer service was outstanding from beginning to end and they were very patient and knowledgeable. They even called another worker to come and help when they couldn't figure out why our AC wasn't getting cold after replacing the line and he was able to get it running correctly. It was after a long day and they made sure it was finally fixed. I am forever grateful to them. It was a great experience after being so frustrated.

Shortly after moving into my new home I received a coupon in the mail for a $99 AC and dryer duct…read morecleaning, so I thought I would give Attica a try. Making an appointment was easy, and the tech was timely and friendly. On the day of the appointment the technician arrived on-time. The AC works great and I have peace-of-mind knowing it was cleaned. I appreciate the customer service Attica provided, and would recommend them to any new homeowner! Thanks to the team.

I read the ad in the local paper to have my air ducts cleaned and thought I have not had it done,…read more$79 is a great price. The $79 was for the machine ONLY! Let me say the first on-site quote was for $1015, which came down $400 (after a call to the office) so $615. then I asked about a mold exam. That was free, but the first quote was $600, that came down to $200 as the best price. I passed on the mold. I was done; too much price movement caused a lack of trust. I am glad my vents are cleaner, but next time, I think I will try another company that does "true pricing."

Jason and Esteban were awesome!!…read more We reached out to them on a Friday morning and they were able to come out the same day. They were very thorough, explaining the HVAC system to us as well as explaining what they were doing at every step. We needed a part replaced and they were able to do it the following Monday. Super fast turn around and they were very quick! They were upfront and we even signed up for semi-annual maintenance with them. Looking forward to their continued success moving forward. As for value, I believe their pricing is fair and they let us know what was essential and what could wait.

One Time, Straight to work. Diagnosed in minutes. Completed quickly. Very personable. No BS, just…read morethe facts. Gave advice for prevention and possible future work needed and what to look for.

Reasonable price. Job completed quickly. They have serviced my condo twice as it is required to…read morehave this done every 2 years

Delintz is responsive and efficient in scheduling. I was able to schedule a dryer vent cleaning…read morewithin the week of calling for service. The service provider arrived early, but he notified me in advance. He completed the service in about 30 minutes and was professional and polite throughout. Delintz is a bit more expensive than some other providers, but not so expensive that I would not use them again. The service is worth an extra dew dollars.

I want to thank Matthew Roberts for the outstanding service they provided at our place of…read moreresidence. However, I want to especially thank HVAC Tech Riley! To say he was extremely professional/courteous and knowledgeable is an understatement. My mother-in-law recommended Matthew Roberts and I'm so glad she did!!! Riley covered all the bases and 1 hour later we had our AC running. The price was extremely reasonable! I would strongly recommend and call again if service is needed. Blessings to this outstanding business, keep up the excellent service!!!

Was out of town and came home to A/C not working last…read morenight. Today I called the on-call tech (Michael) who promptly returned a call to me after I left a voicemail. He talked me through a troubleshoot. He said that he would call me later-after he finished the call that he was currently on to see how the troubleshoot went for me- which he did! This is the text that I sent to him before his f/u phone call. "Hi Michael - Thank you - Thank you - Thank you !!!! You are awesome! That worked! .......... A couple of months ago I responded to a Ring post requesting a recommendation for A/C repair. -With the customer service that you and your team provide (like the above) I could not help but post my strong recommendation for Matthew Roberts! You rock!. Thanks again!!!!" Michael saved me hundreds in time and labor on a weekend. Their customer service is unparalleled, which is why I have had a bi-yearly maintenance plan with Matthew Roberts for years.

One year old HVAC system stopped working, original installer was unresponsive so I called Belle…read moreAir, and am I glad I did. I was scheduled quickly and Rich arrived promptly. He listened to the problem, quickly diagnosed the cause and fixed it so the air was on again within the hour. Great service, outstanding communication and a reasonable charge. I'm looking forward to doing business with Belle Air the next time I need service. Rich did a fantastic job!

Came late, got the unit running. Unit failed in two days. Called a different service. Solved the…read moreproblem but did not get to the cause.