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    Abbott Laboratories

    4.0 (1 review)

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    7 months ago

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    Princeton Radiology - Empty after being one of the first people in the waiting room

    Princeton Radiology

    3.4(36 reviews)
    0.4 mi

    The day of the appointment I waited over 45min, once inside I was left alone for over 30min without…read moremy partner and without any news. I paid for the service in full via credit card and weeks after I received a bill for the service. Terrible customer service and experience.

    Horrendous experience. (My experience is regarding this specific location only. The Quakerbridge…read morelocation is phenomenal.) I came here for my first mammogram and ultrasound of the surrounding tissues. I was here for hours and I mean HOURS. I'd say at least three. It was awful. First they had me change to a gown and wait in a small waiting area. I was there for an hour before I was seen. I got my mammogram by the sweetest tech ever. She was the only good part of this visit. Then I was told to wait back in waiting area with gown on to get the ultrasound. ANOTHER HOUR went by. Finally I was taken to get the ultrasound. I got it done by another technician who afterwards told me I was waiting for the radiologist doctor to come talk to me about my results. I waited, not joking, at least 40 minutes waiting in a gown sitting on the edge of an exam table for the doctor who never showed. The technician came back in and said the doctor was busy talking to someone so she, the technician, would tell me my results. That's unbelievable, especially considering I was in there because I felt a lump and was worried sick. The results she gave were just that it's fine and to keep a watch on it etc. I was finally sent home after 3+ hours of being here. Absolutely appalled at the treatment I received here. I was in there scared and just told essentially the doctor is too busy for me and I was given a partial report of my results. I left traumatized and upset. I'd never recommend going here to anyone.

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    East Windsor Patient Service Center

    East Windsor Patient Service Center

    3.3(3 reviews)
    0.4 mi

    UPDATE: Cecelia got promoted, so now overseas all the satellite labs. Since, her promotion the…read moreefficiency and service at the center is not as good as it use to be. The phlebotomist is nice and personable and the wait is still less than the larger lab conglomerates, but I miss Cecelia. It's not 5 stars anymore, but I will continue to go here. ------------------------------------------ I need to have routine and follow-up blood work drawn quite frequently, so having a reliable, efficient, and quick place to have my blood drawn is very important to me. I have been coming to this lab for over two years now and am thrilled with the service and speed. Cecelia, my phlebotomist, (how many people do you know that know their phlebotomist's name) is super nice, in touch with the patients, and always asks how everything is going in my life. She has always done a good job drawing my blood too. She is the absolute best! I use to go to Labcorp or Quest Diagnostics, where I would wait 45-60 minutes before having my blood drawn. This East Windsor Lab is never crowded and I am always in and out in 5-10 minutes. I'm a little nervous putting this review out there, once everyone will knows about this lab my visits may no longer take only 5-10 minutes. The lab is a satellite facility for the University Medical Center of Princeton at Plainsboro. It's one of 5 satellite Daignostic facilities that are part of the hospital. I have not been to any of the others. I love this lab and will never go to another Labcorp or Quest facility!

    I will never go to any other lab. Always professional, always courteous, always friendly, always…read moreready to help. It doesn't get better than that! Been elsewhere and will never go to LabCorp or Quest again! Thank you to the ladies who work so hard to make it happen every day!

    Abbott Laboratories - diagnosticservices - Updated May 2026

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