Although they were very affordable and had more variety of doors than other companies, they were very unprofessional.
They arrived to install the panel, but didn't take the bottom rubber. They still installed the panel but without it, so the cold November air would seep in. They also put the metal strand that should be closer to the bottom, too far up--they didn't match it to how it used to be. So when they fixed the problem, they left a lot of holes showing their mistake. Also, there were uneven and wide gaps in between the panels, again letting excess cold air into the garage. So I had to make another appointment. They seemed friendly and very apologetic and said they would not charge me for the rubber part as it was their fault for not having it when installing the panel. I was still content at this point.
Later, they called me to change the appointment date and left a message TELLING ME WHEN. When I called back and told them I couldn't make it on that day, so close to Thanksgiving as I was going on a trip and I TOLD them I wanted to be present to make sure all my concerns had been addressed; so I made an appointment for upon my return.
I was SHOCKED and INFURIATED when I got back from my trip to find that they chose to ignore my changed appointment date, did the job without my presence, and went through my back garage door (which I could not close properly nor lock due to the house sinking --foundation issues) ...They entered the garage WITHOUT my authorization or that of my roommate, and did the job poorly, again, while nobody was home.
When I called to complain about this they said "well, often times the owners, when they won't be home, they tell us to go through the back door and leave it open"... when I replied that I had NOT said it was okay to do so... that I had NOT given permission for the work to be redone when I wasn't there.... that in fact, I had said that I *NEEDED* to be present and had therefore changed the appointment date should have been enough indication that I didn't want them to do the job without my presence nor them "breaking in".
They rudely insisted that it was not uncommon for them to do the job that way because the owners would request it. They were completely unhelpful, not at all understanding, the job was left incomplete, and they yelled me to never call again.
I felt insecure at this treatment and their going against my wishes and the matter/job staying unresolved therefore I reported them to the police dept. just in case they were to try going back into my home without permission again. I was planning on moving soon so I wasn't too concerned on fighting them to fix it any further nor get a full refund and waste my time with another garage door installer.
My concern is if this is a family owned and operated business that they teach each other that these unprofessional practices are okay to do. Be weary. Good luck! read more