During our wedding preparations we tried to support a local business by booking three bed & breakfast rooms for some visiting expat family members who were flying in all the way from China.
Two months later we received an email that the price had risen by 33%. No explanation was given, and no mention of whether breakfast was still included so I emailed to ask. No reply was given so I asked booking.com if they could clarify. Despite their efforts, there was no response from the Abbey Hotel.
In the end the only way of getting any information was to send a family member in person and even then the answers were evasive and unapologetic. Apparently the pub had changed hands and the rooms may no longer be available if they decided to do some renovations. They wouldn't say either way.
This would have been useful to know for people flying 5,000 miles home for a wedding.
Eventually, with a week to go and still no message from the owner to his booked guests we had to cancel otherwise the wedding guests wouldn't have known until they arrived in Battle with their suitcases and had nowhere to stay the night.
Utterly appalling behaviour for any business owner, and a terrible reflection of the business that they're willing to abandon local (or any) customers without notice or explanation. read more