I wrote the previous review while I was still staying at the hostel. Everything had been great, so I assumed everything would stay great. Not so much. This will be long so it's divided into several parts.
First Incident - I moved from a regular dorm room (where I'd been for 2 weeks) to the rainbow room (where long-term guests stay). I'd just put my bags in the cage, and a small suitcase beside the bed, and the owner comes in. He starts telling everyone this room is messy/not being cared for and because of people's luggage on the floors the cleaners can't get in and clean, and it's a fire hazard. He points to my bag and goes on a mini tirade, and I say it's my first night here, and I didn't know this. He offers a haphazard apology, and then says if there are any bags/items on the floor they'll be taken away and we'll need to pay €20 to get it back. I've worked in the hospitality industry and the owner treated everyone in this room (and everyone here was an adult) quite childish. It was jarring, but the rest of my stay had been good so far, so I put it out of my mind.
Second Incident About a week and a half goes by. I'll admit I got a bit lazy. 99% of my items were either on my bed on the designated cage under my bed, but I did leave my one, small hard suitcase beside my bed. This was because
1. There wasn't room in the cage and while there is a locker room (in an open public space) for people in the rainbow room the lockers were either taken, or were unable to have a lock put on them (because of how they were designed).
2. No one, not one of the cleaners on any other day had made a complaint, or asked me to move my bag. It's a small wheeled suitcase, so I figured it's easy enough to move out of the way.
3. It was beside the foot of my bed, and not blocking the fire exit.
I come home from work/flat hunting late one night to find my suitcase, and some things I had on my bed gone. I went down and they were being held ransom at the front desk. The suitcase I understand. I didn't follow the rules, but they never said we couldn't have our items on the bed. I know they change the linens once a week. Last week it was on a Saturday, this was a Friday. If they had said they'd be changing the linens on a Friday I would have cleared off the bed. I had stuff on there because it was first day at at a new job and I was rushing to get there one time.
Then owner then proceeds to berate me when I tell him there's no lockers available in the rainbow room. He says we'll go down there and look and if he's right I'll pay him €20 and if I'm right I'll put my luggage in there. Really? There are three lockers, without locks but luggage in them. I assumed those were taken, but he says it doesn't matter because there are no locks on the locker and takes the stuff out. See when I see a bag in a locker (even without a lock) I don't touch it because it's not mine. I have common courtesy, but I guess that's not a thing here.
He then tells me that at the hostel I'm not just paying for a bed, but I get the storage under the bed and the locker (for the long-term guests). If there were no lockers in this room the front desk would hold my bag for free (because I'm a rainbow room guest). Fair enough, but if I'm paying for the bed, then don't I have the right (within reason) to have my items on the bed? And it wasn't just items on the bed I had a towel hanging at the end of the bed (not on the floor) that they took off and threw in a garbage bag with other people's stuff. I didn't get to eat supper after hours of working and apartment hunting. I had to separate my stuff from other peoples' and do laundry. I was exhausted and rather upset.
I came in the room after this incident and it was just as disorganized as it was in the morning (other people bags/stuff everywhere). I asked the owner if everyone else had their items confiscated like this and the owner and the head housekeeper said yes. I doubt that because
- 80% of the people in this room are staff. It seems unlikely the staff would confiscate their own things, put them at the front desk, and insist on having them pay to get it back.
- The items were in the exact same place they were when I left. Why would someone unpack all their items in the same messy way they were in before?
The manager talked to me like I was 5, and didn't answer any of the questions I had. Like why the items on my bed were taken away and why my towel was taken away when it was hanging off the bed and not on the floor. The head housekeeper had also come down and explained how they needed to clean the rooms, which I understand, but they never communicated I couldn't have my own items on the bed I paid for. They kept making excuses for why they took my stuff. You can't just make up rules, decide when to apply them and then get upset/potentially charge people when they didn't read your mind and follow these rules. This was the worst hostel experience I've ever had. Don't stay at The Abbey Court. read more