Wow, my story is just like many of the others here. I'm not sure why American Home Shield uses this company. This is exactly why I have a hard time trusting people to do work in my home. If you're considering this company, run. I wish I had read the reviews first. The technician gave me one story after another and it felt like he was trying to scam me. I've been waiting since the beginning of May for him to submit the necessary paperwork, and I'm still waiting. Very disappointing experience. read more

An absolute waste of time and money. I paid the deposit for the repair and it was an ongoing cycle of excuses and no-shows since then. Go with Gold Medal instead. read more

I was assigned this company thru American home shield to fix my heating system , he showed up once and gave me the biggest run around it has now been 30 days and my heat was never fixed. I would not trust this company to due any type of work , had to cancel and was reassigned another company to fix my heat read more

Ken is one of the best electrician I know, he not only installed ( it was a complex installation, other electrician messed up many times) ecobee and made it work on auto mode for hvac. he also went above and beyond to help me with ac warranty paperwork for future. Ken and team is always available to answer your call and keep u updated with insurance process- my work was done with CHW in Sep 2022, since then no problem at all. I definitely recommend for any hvac work, old reviews may be bad management earlier but now everything is very good with this company. read more

If you want to wast your time and money. Call this company. They are expert in taking your money and disapear. This company is the worse read more

The worst experience I have ever had with a contractor. Ken wasted my time and caused great aggravation and stress for months as we sat with no heat in our home. He was hired by American Home Shield to repair my hvac, and said it needed replacement, which was correct. After he received the new unit from AHS he marked the job as completed and never installed it. A date was set more than once and he was a no show, not responding to calls or texts to say there was a problem. The only way to get him to pick up the phone was by calling AHS who would call him, then he would make a series of excuses including outright lies as to why he had not completed the job. I kept saying please let's get it done before winter sets in, but in the end it was not done by new years. After many long phone calls with AHS who seemed powerless to make him do the job, I cancelled my policy and hired a local company who did the instal one week later. This cost me a lot of money but in the end it was worth having it done by people who do these kinds of jobs all the time. But when I think of how he treated us and what we went through I am still livid. As you see from almost all the other reviews this is a pattern with him. I strongly recommend never working with him and I hope he stops doing business and saves people the aggravation. read more

My reviews will sound like all the rest. Hired by my home warranty. Multiple no shows and no communication. I've been with a busted AC for over a month and we're going into a heat wave. This company is terrible and I wouldn't feel comfortable having them work in my home regardless of whatever excuse is given for an explanation. Terrible business habits and communication. I'm going with AJ Perri and I'm confident they'll take care of me. read more

Horrible business, non -existent service. Lies and doesn't show up, tries to scam you and the insurance company. Completely incompetent and doesn't give a Sh-t. UGH Stay as far away from him. read more

Totally incompetent...great bs'er but has no idea what he's doing. Caused me other issues that I needed to have repaired later. Look elsewhere. read more

I wish I had reviewed this company before calling them for service, why so many bad reviews. Now I am training to call them, and I am not getting any response. The technician came to look at our A/C unit was very nice. I don't want the same bad experience like the other customers. I hope they are honest people. read more

This is the worst company. My home warranty company got him and the appointment was made. Well guess what he never showed and I couldn't get in touch with him (Ken). I called the home warranty and they stated after speaking to him that he didn't show because I didn't confirm appointment. We made appointment and a confirmation never came up. The warranty company said he will call in a hour to reschedule. Well that didn't happen. I let Ken know that he was no longer needed as his job was being reassigned since apparently he doesn't need to business. So because he doesn't need the business no one use this hack. Thanks for wasting my time Ken! Garbage complete garbage. read more

When they first came out very responsive working with my Warranty company. The call was on June 7th. They told me the AC unit motor was bad and needed a new AC Unit. The Warranty company was quick to approve and provide a new unit. But since the return in the house was not compatible I was told I need to pay for that part and an additional $2,500 for the installation. But then ABACUS just fell off the MAP!!! It was early June and we had an extreme heat wave with temperatures 100 + degrees outside and in the 90s inside. They had the parts and dropped them at my house even. But to get them installed this is a problem. after 3 weeks I contact the Warranty company because ABACUS was just sending my calls to voicemail at this time. They approved me to hire my own company. They came out and evaluated the situation and in 2 hours our AC was running! It needed a new capacitor and a kill switch box outside which ABACUS told me would be $600 for the Box on top of the other work. When really I didn't require a new unit at all. If they would had come when promised one of the 12 times we would had never known and been out over $3,000 for nothing. This repair total with the parts was $401.00! Never do business with this company!! I am reporting to BBB as well. read more

Initially this company was responsive to our loss of heat while we were away on vacation. I was thrilled to hear that the owner had discovered we were eligible for a new heater. But he did not answer calls or emails when we returned home even after he told us he had the heater in his possession. I can only assume the worst. read more

The company is a joke. Do not use them. Been stood up, piss poor communication. Items dont get fixed and its a circle jerk. Bought a home warranty that used Abacus and Abacus had to call in the problem. The problem was, they never called! I call Abacus back and they say they called. They never did as I verified 3x with home warranty. Abacus is so bad that the insurance company needs to get a new company on board and fire Abacus. Do not trust this company with anything. Its a *hit show. Save yourself the trouble and STAY AWAY. read more

I have been stood up 5 times. Waited a total of 10 hours during business days when I should be at work, or had a family member stay at my house and wait. Ken from abacus knows we are at his mercy since our home warranty company assigned the claim to him. We have been without one of our showers for a month. And by the way he did collect his service fee for coming out the first time. I kept giving him chances, but am very upset that we are being taken advantage of. read more

I found the same kind of service as the other reviewer. Initially they were responsive to assess the situation (they were contracted by the warranty company). But they never showed up as scheduled (even after they called to confirm) and it went downhill from there. When I talked to the secretary the next day to ask what happened she said she would check with the tech and call me right back. A while later she texted me back that the office was busy and that I should call the tech directly. When I did he said he would be by later that day. Again, he did not show up. When I tried to call both the office and the tech, neither answered and both voice mails were full. I do not recommend this company! read more

Would not recommend this company. Unreliable. I have called several times attempting to get the repair man back to do the work I needed and haven't recd a call back. I gave him a deposit n haven't heard from him! They are crooks! read more

My home warranty company selected Abacus Electric to fix my tenant's garage door opener. Ken, from Abacus is very personable on the phone and assures you he will not take advantage of you as a customer. He "fixed" the garage door opener only to have it break again the next day. To his credit, he did go back to examine the door opener again. But, he then said he needed to contact the home warranty company with a new diagnosis. That was on April 3, 2016. No world from him since. I tried to get in touch with him...nothing. I called the home warranty company and they told me he never gave them a new diagnosis. Terrible...now the home warranty company has to chase him. Meanwhile, he has gotten paid for "fixing" the garage door opener and the door opener still doesn't work!!! It is now almost a month later and Abacus has still not fixed the garage door opener. In my opinion, Ken is a smooth talker with a lot of excuses as to why he has not completed the job. I WOULD NEVER USE THIS COMPANY AGAIN!!! read more