In my mid 70s, I did not expect to be taken advantage of because I don't pay as close attention to…read moredetails as I once did. I had a very frustrating experience with Jason Tello Florida Air Conditioning. From the start, the service was disappointing. I provided the specifications for the unit I wanted to replace and asked for a quote on a similar one, which in hindsight, was my first mistake. He gave me a price, but it turned out not to match what I requested. I trusted his word that it was the correct unit, including a Wi-Fi compatible thermostat. When he arrived for installation, he initially installed the wrong unit--it was a commercial unit instead of the residential one I needed. He left to fetch the correct unit, only to return and complain about financial losses due to not being able to return the first unit. This was my first indication of what lay ahead. After the supposed completion of the installation, I noticed significant water leakage from the bottom of the unit. When I questioned him about it, his response was simply, "I don't know." He provided no documentation about the unit, only the thermostat installation instructions. When I asked about operating it, he again said, "I don't know." Upon reviewing the original proposal, I found that components supposed to be included, like the hurricane pad for the unit, were not provided. Instead, the existing 12-year-old pad was reused. Jason then requested payment in cash or check to avoid credit card fees. I insisted on paying with a card because I needed to transfer funds for such a large amount, totaling $8,150. I reluctantly made the payment, believing he would return to address my concerns. However, after multiple emails and calls, when I finally reached him, he stated he was "moving on," claiming he had lost too much money on this deal. He outright refused to address any further issues and only provided the warranty paperwork, which cost me an additional $750, after I filed a complaint with the Better Business Bureau, and that wasn't until February 13.

My A/C went out so I contacted Florida air conditioning. Jason Taylor came out and quoted me a fair…read moreprice. Was fixed the same day. 10/10 would recommend.

We've always had good service with Charlie's Tropic, so I'm mystified with all the negative…read morereviews. As evidence, we've had them do semi-annual service for our central AC/heat system for at least the past 15 years. We just had that service today, and our 18-year old system, though aging, is still going strong. That's way over the average life expectancy of an AC unit in Florida, which if memory serves is about 13 years. I guess they're doing something right!

FIRST - we're located in Jacksonville, Florida. Not sure why my profile is stating elsewhere…read more Charlie's team previously did great work with coil and duct cleaning for our AC. We gave them a 5 star review. We want to take that back. Because of this great experience, we used Charlie's Tropic for our home office. Chris Johnson came out, gave us the sales spiel. Assured us that what he could do what we wanted, an AC unit that controls humidity and leverages cool to dry capabilities. Understand, we are warranty fiends. EVERYTHING we purchase above a certain monetary amount must have a solid workmanship warranty, to include money back guarantee if we don't love it. EVERYTHING. If it doesn't, WE DON'T GET IT. MANY times during this presentation, we asked about this AND the humidity control, which is VERY important. He promised a money back, one year customer satisfaction guarantee. We've had humidity issues, leaky AC (they say that ALL ACs leak, it's completely normal, btw) They've been out 3 times to fix said issue, always finding something that wasn't installed correctly. The closet that they put the AC in doesn't close around it. They didn't measure the unit to fit, saying we can rebuild our closet AFTER installation, or have no door on it at all. As this is my workplace entry, this is an eyesore, not an answer to THEIR problem. SITUATION 2: This one's a doozy. On Nov 21 21, a worker was sent into our attic space to inspect the vents to see what was wrong with the AC. HE SAWED THROUGH 5 LOADBEARING TRUSSES, and cut into the wrapping on live electric wire. He provided Chris Johnson photos of the cut trusses. However, no one told US. My husband tried to find where the humidity was coming from himself, crawling around around 12/15, and discovered these cuts. He sent a video of this to Chris (our POC) immediately, to which Chris then replied "it is mindblowing that someone cut that." However, the next time that Chris & team came out shortly after this, he showed us the images that the man had sent him ON THAT DATE of what he had done and sent them to us via text. We finally involved the owner Charlie, also a bad experience. We had an appointment (solid time, no window) for Charlie and his contractor to come. Charlie was 45 mins late, while his contractor was an hour late. Again, we are not living at the home, so this is time away from work and life for us. No apologies for being late. Once his GC arrives, he went through the obvious structural damage in the suite, stating that the damage was already there. We have many witnesses that can confirm against this. We also had a structural engineer inspect. He went through EACH item, to include the attic, and said "cutting trusses alters the load path from the roof to the foundation of the structure which will result in structural damages such as moved walls, cracked ceiling and drywall, and possible structural failure of the home." Charlie's GC didn't even enter the attic, and had a plan without even attempting to survey the trusses. Charlie and his GC tried to minimalize the damage. When trying to get this issue handled effectively, Charlie told us to contact the dealer about the AC unit leak, and his insurance would handle the claim for the trusses. His insurance DID contact us-wanting US to pay the damages, then they'd pay us back, or use OUR home insurance to pay. We're done with this company, completely. AC still leaking, house still shifting. Charlie's answers to the humidity? Seal the air leaks into the home. THIS COMPANY is the reason we have more unsealed leaks. We contacted Beth, as we want to collect the money back guarantee. She sends us to Chris who states, "sorry, you don't have a warranty", and provides us a contract we didn't sign. We have asked Chris to send us all documentation that we signed. He has not, nor is he communicating with us any longer. We are now seeking legal counsel.

While our baby was asleep - hvac stops cooling and her room starts getting hot fast. Call at 9 pm…read moreand Mark is at my house 30 minutes later. By 10 pm - both my units are back up and running, drain pipe maintenance is complete, and my compressor was replaced. Mark was kind, informative, and thorough. What more can you ask for! Air doctors for the win.

JUST STOP RIGHT HERE. THIS IS WHO YOU NEED IN YOUR LIFE!!…read more Mark and his team are the absolute best. I honestly don't have enough good things to say about them. Air Doctors is reliable, affordable, and honest. Can you really ask for anything more?? They will go above and beyond for you to ensure the job is done correctly. Mark and his team have done so many projects for us over the years from AC repair, AC replacement, home renovations, and so much more. I promise, you won't regret your decision; you'll only regret not using them.

Outstanding Company! Honest, Friendly, and Reliable!…read more I'm truly impressed with this company. They're extremely honest and transparent about everything they do, which is so refreshing these days. Their employees are not only hardworking but also incredibly friendly and helpful. It's clear they take pride in their work and genuinely care about their customers. I highly recommend them to anyone looking for a company that values integrity and quality service! Thank you Kyle you were amazing!

Tindell and his team were awesome. Replaced my entire system at a good rate. Did great work and…read moreexplained my options without sales pressure. I've worked with some of the bigger heating and cooling companies in the area and they were always trying to upsell me and were maybe not so honest. You won't get that with A1A. You get what you need and what you want.

My condensate drain was clogged and I called Epic at about 2pm and they had someone out here by…read more5pm! Enea was very professional and friendly, patiently answered all my questions, and had the clog cleared, the drain pain cleaned, and replaced some PVC that I'd broken trying to clear it myself, all done is short order for a price that was lower than what I was expecting! My unit is old and will need replacing before long but he didn't try to hard sell me a new one right now like I've experienced with other home repair companies. Instead he gave me some tips to nurse it along a bit more while I save for the replacement and sent me some info on the type of unit I would need and a model he recommended for me to check out. When I'm really to pull the trigger on the new system, I'll be calling Epic and asking for Enea.

Great service! Fast and reasonable! Would recommend this company.to anyone they are honest and…read morereliable.

After meeting with several franchises in the Jacksonville area and receiving bids for a new AC…read moreinstallation, we were not satisdied. We met with Thomas Measday and decided to support his local business. He is honest, professional and took great care to explain and answer all our questions. His team took under 5 hours to install a complete new AC system. We are completely satisfied and highly recommend Measday Heating and AC.

Measdays team is very professional, all employees are respectful to their customers, they are clean…read moreand regard your home with the utmost of care. They are knowledgeable and provide quality service until customers are completely satisfied. I would never hesitate to call them again if I need to.

Good installation, BUT. They violate their own contract. $500 NO FRUSTRATION GUARANTEE if they…read morecan't fix the a/c within 4 hours. It took them 4 weeks. They confirmed in an email that they owe me the $500 but they won't pay it. Now they are not communicating. Also, on another a/c unit, my mini-split system is not working. It's been over 4 weeks. Per their contract I have a 100% MONEY BACK GUARANTEE FOR 2 YEARS. They are to remove it and refund me 100% of my money. They can't get one of the mitsubishi mini-split system heads to work, they made another appointment but didn't show up, no notification to me, and now they are refusing to communicate. This mitsubishi mini-split has one outdoor unit and three indoor heads. The tech put more freon in without measuring it and then withdrew some without measuring it just to try something. Now the 2 heads that were working are not producing as much cold air than before. Chills on Wheels is not living up to their contract and expectations. Now they are not returning phone calls or any other communication.

One of their technicians was stealing Freon out of my unit and telling me I had a leak, this…read morehappened 2-3 times and they tried selling me a new AC for a crazy amount of money. At that time I had a different AC company quote me and tell me there was nothing wrong with my unit. The new figured out what was going on. I wish I was making this up, crazy story I know! They even knew the tenant in my rental house which made the entire thing even worse. Disgusted, dishonest, stay away!!!

Very disappointed! Started out very happy with this company. Purchased full units in two of my…read morehouses within a few weeks of each other. Had no issues the first three years. Purchased the preventative maintenance plan and everything started falling apart conveniently. Had AC Comfort out several times within a month trying to figure out what was wrong with the unit they installed. Ended up calling another company only to find out wires were burned and a pretty easy part to recognize was bad. Numerous phone calls unanswered and when they were returned, I was treated as if I didn't know what was I talking about. Cancelled the maintenance plan well in advance but was still charged. When I called about it nobody called me back or have still acknowledged they were wrong. Very bad customer service once they get you!

A duct section on my HVAC was disconnected and need to be repaired and connect. Oliver(tech) came…read morein check, repaired, and connect the duct section back. He did it quickly and efficiently and charged me a fair price. I have called another company before and they want to charge me $449 for the same job. AC Comfort did a good and are honest.