In my mid 70s, I did not expect to be taken advantage of because I don't pay as close attention to details as I once did. I had a very frustrating experience with Jason Tello Florida Air Conditioning. From the start, the service was disappointing. I provided the specifications for the unit I wanted to replace and asked for a quote on a similar one, which in hindsight, was my first mistake. He gave me a price, but it turned out not to match what I requested. I trusted his word that it was the correct unit, including a Wi-Fi compatible thermostat.
When he arrived for installation, he initially installed the wrong unit--it was a commercial unit instead of the residential one I needed. He left to fetch the correct unit, only to return and complain about financial losses due to not being able to return the first unit. This was my first indication of what lay ahead.
After the supposed completion of the installation, I noticed significant water leakage from the bottom of the unit. When I questioned him about it, his response was simply, "I don't know." He provided no documentation about the unit, only the thermostat installation instructions. When I asked about operating it, he again said, "I don't know."
Upon reviewing the original proposal, I found that components supposed to be included, like the hurricane pad for the unit, were not provided. Instead, the existing 12-year-old pad was reused. Jason then requested payment in cash or check to avoid credit card fees. I insisted on paying with a card because I needed to transfer funds for such a large amount, totaling $8,150.
I reluctantly made the payment, believing he would return to address my concerns. However, after multiple emails and calls, when I finally reached him, he stated he was "moving on," claiming he had lost too much money on this deal. He outright refused to address any further issues and only provided the warranty paperwork, which cost me an additional $750, after I filed a complaint with the Better Business Bureau, and that wasn't until February 13. read more