Would give it 5 stars but their marketing is sub par. They…read morepost on Facebook, offer up, letgo... but they post things that are already sold and never update it. They give excuses why it isn't updated. You have to take a trip to the store to actually see if the item is really there....very disappointing. I have sent clients here and bought a really good used refrigerator and dryer so that is 5 stars. Best deal in town!!!!!!! Recommended them to get a yelp page to promote their business but if they can't handle the other apps then yelp will hurt them in the long run.

I bought a stove from Kayden appliances on 7/29/19. Got 45 days warranty. When I called for a…read moreservice, Lady told me there will be delivery fee will be charge, Since I picked stove my self to save delivery fee. Asked for a tech visit, she said, there will fee between $80-$100. She was not giving me any option to get repair my stove. She said, I need to bring it back or pay delivery fee to get it check. While I was talking to the lady at this location, she was laughing at me. She was very rude. Bad customer service. Will not do business with this unethical people.

These guys are a scam They delivered a dishwasher use that leaked then they retrieved it. they…read moresaid the dishwasher works fine when I had my home repair guy look at it with a flashlight showing me how it was leaking water when it was turned on. We have wood floors. So that's not a good situation On O4 July, the appliance company was suppose to issue me a refund and credit my card. Moreover, they were only gonna issue me a credit for the actual dishwasher. They were gonna keep 125 for dishwasher installation and delivery. That's absolutely ridiculous They ended up reversing their partial credit and cancelled it. so now I'm out several hundred dollars with these guys. S can you ask what is the name of the dishwasher appliance company with a better appliances or best? I wouldn't go there if they gave me free appliances.

Horrible business that scams clients, please do not buy anything from this place…read more We bought a washer dryer set from this place that broke the very first it was used. My entire basement was flooded with incredible floor damage. I tried to go back to them to replace the washer and dryer time and time again but they would never be available and always tell me to come back later. This carried on for months. I have lost thousands of dollars due to the floor damage and a broken washer dryer set as well. Moreover, the man who works in the front is extremely hostile and threatening. The customer service is absolutely horrible, as are the products. I would never recommend buying anything from here.

Absolutely superb, professional service. The price was more than fair. I called and the dryer was…read morefixed within an hour. Not only did he fix the dryer, but he cleaned and serviced the dryer at no extra charge. Plus he educated me on how I could better maintain the dryer so that he wouldn't have to come again. It doesn't get any better.

We are quickly becoming a regular client of Sam's. It's our Samsung fridge for now, but we know who…read moreto call for whatever else needs servicing in the future. Sam is the best. He is responsive, trustworthy, and reliable! I'm usually in the room when he works and he shows me what is going on and walks me through it. Without any hesitation, I would recommend Sam to anyone who is searching for an appliance repair professional.

Quick response, knowledgeable, professional, friendly disposition. Service rate was very reasonable…read more Explained what the problem was and took time to make recommendations. In the future I would use him again for any of my appliances. Highly recommend! Thank you again!

From the owner: Call for stemate today !read more

Purchasing a TV from Best Buy, especially the Woodbridge branch, has been, by far, the worst…read moreshopping experience of my life! On May 22nd, my wife and I purchased a Sony Bravia 98" TV bundled with a Bravia 9 soundbar, subwoofer, and rear speakers. The total came to around $6,600, including delivery, handling, installation, audio setup, and calibration. At the time of purchase, the employee who helped us, Kile Kirk, was extremely friendly, knowledgeable, and professional. We later found out he was a regional manager! We explained clearly that we live in a 4-level townhouse and that the home theater would be installed in our 4th-floor loft. At no point did he mention that there could be any issue delivering or moving the TV upstairs. Everything seemed perfect. We were excited and eagerly waiting for the delivery scheduled for June 6th. Then came the nightmare! On the night of June 5th, literally one day before delivery, we received a call from Best Buy informing us that they could not fulfill the delivery because they "believed" the 98" TV would not fit through the stairway and that it would be "impossible" to move it to the 4th floor. I explained multiple times that we had already measured everything ourselves and were confident there would be no issue. I also reminded them that during the purchase process we had fully explained our home layout to Kile, and nobody mentioned any concern whatsoever! I even suggested they send someone to inspect and measure the stairway before making assumptions.They refused! The representative repeatedly insisted they would not send anyone and would not even attempt the delivery. Instead, they offered two ridiculous options: 1. Exchange the 98" TV for an 85" or smaller model. 2. Have the TV dropped off on the first floor and hire a third-party moving company at our own expense to move it upstairs. The second option made absolutely no sense! If the job is supposedly "impossible" and the TV definitely cannot fit through the stairway, without them ever taking measurements, then how could a third-party company magically do it? Either it fits or it doesn't! After the call, I immediately contacted two professional moving companies. One of them sent someone to our home that same evening, to inspect and measure everything in person. His response? "This is an easy job." He said it would only require two movers and there would be absolutely no issue getting the TV to the 4th floor. The quote was $350. The second moving company reviewed photos and measurements of our stairway I sent them and said exactly the same thing! So what's really going on here? To me, it feels like Best Buy, especially this branch, either lacks commitment to fulfilling deliveries properly or uses selling tactics to convince customers to downgrade to smaller TVs! But the situation somehow got even worse! On June 6th, the actual delivery date, they completely canceled the delivery without notifying us! My wife and I were furious, so we went directly to the store and asked to speak with a manager. I believe his name was Marcus. After explaining everything, he offered to cover about half the cost of the third-party movers, which we reluctantly accepted. Then he dropped another bombshell! He told us the next available delivery date would be June 29th, "if the TV becomes available." I couldn't believe what I was hearing! We had already waited two weeks. The night before delivery, their team suddenly invented the "impossible stairway" issue without ever inspecting our home! Then they canceled the order without notice! And now we were being told the TV was out of stock and that we might need to wait another three weeks with no guarantee?!!! At that point, we had enough. We canceled the entire order, including the Best Buy membership! We will NEVER purchase anything from Best Buy again, ever! And honestly, my recommendation to everyone is simple: Stay far away from Best Buy! Buy your electronics from Amazon, Costco, or other companies that actually respect their customers and honor their commitments!

This was one of the most frustrating retail experiences I've had…read more We purchased a 98-inch Sony Bravia TV along with delivery and installation. During the sale, we explained that the TV would be installed in the loft area of our townhouse. Based on that information, we completed the purchase and even opened a Best Buy credit card. Almost two weeks later, on the night before the scheduled delivery, we were informed by the delivery team that they would not be able to deliver the TV to the installation location. We then spoke with customer service, delivery representatives, store management, and others multiple times in an effort to find a solution. What was particularly frustrating is that two independent moving companies later assessed the route and both confirmed they could move the TV to the installation location while still in the box. Yet no alternative solution was offered. The biggest issue was the disconnect between sales and delivery. After the fact, we were told that customers in situations like ours are often encouraged to purchase a smaller TV. If delivery limitations are known, those conversations should happen before a customer completes a major purchase, not after waiting weeks for delivery and going through a lengthy resolution process. We were also told that a manager would look into possible solutions and follow up. We expected to hear back from the regional manager who assisted with the sale, but no follow-up was ever made. Then, on the morning of the scheduled delivery, we received notice that the delivery had been canceled without any explanation. We ultimately had to visit the store in person to understand what was happening. Adding to the frustration, we were told the TV would not be available again until the following month. At the same time, we were expected to continue carrying and making payments on the purchase through our newly opened Best Buy credit card, despite not having a confirmed delivery date or a clear plan for how the TV would ultimately be delivered to the installation location. The employees we interacted with were generally polite, but the overall experience left us feeling that sales, delivery, and customer service were not aligned. Had the delivery concerns been addressed before the purchase, we could have made an informed decision from the start. Unfortunately, the entire experience ended with the cancellation of a major purchase.

Looks like I'm in good company here. They were sent (surprise) by my home warranty company. After…read moreseveral weeks, they actually got to my house. Guy looked at it, verified that the dishwasher wasn't working, and made plans to come back another day. The necessary part eventually came, after my calling the home warranty company a few times, and the tech came back. He didn't have one important tool (the rare and elusive star drive bit), but fortunately I have several since they come with every set of drill bits you buy, so I was able to help him out. He replaced a pump, turned on the dishwasher, then left and so missed the flooding that began soon thereafter. Nice enough guy, but not a competent repairer of anything. The best evidence that they are completely incapable is that my home warranty company actually apologized and refunded my deductible. If you choose to call, Too Much Trouble Appliance Repair, you have been warned....

This company deserves a negative 100 Stars! Heck, even something more…read more Nobody probably would hire these guys by looking at the reviews. I wouldn't either but unfortunately, my home warranty company, American Homeshield, sent these guys to fix a minor Microwave issue. So, I had no option but to deal with them. If I have to explain everything that went on, it would be a novel! I'm not kidding, so I'll make it brief. - They send technicians that have no experience or training. - You will never able to get hold of them. The receptionist says, she will get back to you but will never. After insisting, she will get in touch with "Manager" which happened to be the same lady. LOL! - They even misled the home warranty company that job is completed, but in fact, it was not. - They made my home warranty company to order new parts that were not even necessary. - They even stole some parts of the unit that were working prior. - They damaged other appliances that were working prior. - They made 6 visits to my house and kept the issue dragging for 4 months!! - Issue was fixed by another appliance repair company in 5 minutes without any new part.

Knowledgeable and professional in their business practices. Scheduled them thru our home warranty…read more They showed up on time and fixed our heating issue with our dryer. We will be using them in the future.