DO NOT use the 1 to 2 day delivery, although it is free it will cost you in time lost on tracking…read moredown your shipment. It took this inept company 10 days to deliver a simple shipment of flooring boxes. The product was in the local store (Yes I should have just gone and gotten it myself) but they shipped the order from half way across the country. A company of Bozos...

Boo!! I went for soil, flower pots and an ice scraper. Every single saucer for the large pots I…read morebought was full of bird poop and there were zero employees in the garden section I guess since it's February. So, no large saucers. I went to the Automotive section for the ice scraper -- none there. So passing the self-checkout I asked the employee standing there and she pointed me to automotive. When I told her they weren't there she looked it up in her phone and sent me to aisle 45 at the other end of the store. I hunted everywhere in this aisle of cleaning supplies, nearby end caps, but, nothing of the sort. I went to check out. No regular checkouts were open, only self-checkout. The employee did not ask me if I found my ice scraper. When I went to scan the saucers for my small flower pots, they did not have barcodes or any tags. Based on my HD experience thus far, I imagined the hassle and long wait ahead in finding the code or price for these items, and just decided to leave them there un-bought. As I was leaving, the employee did grab the saucers and ask me if I forgot them, so that's a plus!, but I told her they had no bar codes so I couldn't scan them and left. I expected HD to be nicer, more expensive and WAY better than Lowe's and Walmart which I also have access to and carry the items I needed (maybe based on my experience with HD in NJ and Atlanta? I'd never been to this one). I go to the Lowe's a lot and am sorry I ever thought them a step down from HD! At Lowe's, the employees ALWAYS personally help me locate an item when I ask them for directions.

incredible service with highly knowledgeable staff. honest & kind. 10/10 would work with them againread more

Quote "we serve the valley and BEYOND." We're 16 miles from Waynesboro and were told they could not…read moreservice us. What's the point of lying like that.

This business never fails to amaze me. They are so friendly and helpful and always seem to be there…read morewhen I need them. Today I needed a dryer and they made sure that I got a dryer today. In the past, I had an emergency need for a refrigerator and they had one delivered to me the same day. I can recommend this business if you're looking for friendliness, good service, and good products. Thank you for never letting me down.

I recently purchased a washer and dryer from Lotts. From my initial visit to the point of…read moreinstallation service was exceptional. Everyone wore masks in the store and while in my home. Jennifer and one of her employees came to my house to make sure the appliances would fit. And Jennifer spoke with me on the phone several times, patiently answering all my questions. I purchased the appliances on a Thursday and they were delivered the following Wednesday in the time-frame given. I am thankful for the great service--and that I was able to purchase from a local enterprise instead of a big box store.

Recently I went to Ferguson to purchase 2 valves for my dripping bathroom faucets. I did have the…read moreinformation of this product and the attendant knew immediately what I wanted. He went beyond his knowledgeable expertise and even helped me to get the job done by a professional plumber. Thank you so much for your help. Erika B.

From the owner: Get the quality pipes, valves and fittings, waterworks, heating and cooling equipment, parts and…read moresupplies you need, when you need them.

This guy is awesome! He knows everything about vacuums! He is 71 yrs old but does not show it!…read more So energetic an he treats his customers like his best friend. If you need it, he will get it. Plus, he sells the best vacuums the market has to offer. Don't fret, he's not retiring til he's 80! Love this guy!

David knows everything about vacuums. He sells and services. I was very pleased to purchase from…read morehim and felt well taken care of. I bought a Miele Delphi.

Great selection of woodstoves knowledgeable salespeople, professional installers who did a great…read morejob, and instructed us on how to use the stove and break it in. All around great experience,and we love our woodstove!

We cannot say enough good things about the staff and crew at Edwards Hearth & Home. When we finally…read moregot around to investing in a fireplace insert, we checked a few businesses, but from start to finish, Edwards was simply terrific and there was just no comparison. Not in products, and definitely not in service. They're all so knowledgeable, helpful, friendly, and conscientious. The whole experience was more like working with close friends or family. We highly recommend Edwards Hearth & Home!

Do NOT buy Kobalt products and expect Lowe's to support them. The brick and mortar store is only a…read moreretail outlet. NO PRODUCT SUPPORT.

Never ever do business with Lowe's purchased a protection plan for my appliances and both my claims…read moredenied. Curse this company. No star at all horrible service.

I LOVE ROSS!!!! I'm completely and utterly addicted to Ross. They carry some really nice name brand…read moreitems such as clothing, purses, home decor, baby clothes, light snacks....etc. My one tip for those that go there, if you see something you really like buy it (right then), often times I've never seen the same item twice. It's such an inexpensive place to find some of the best items!! For teenagers and parents looking for beautiful but inexpensive prom dresses I would start here. I got my Junior Prom dress at a cleaners, and still paid a good amount. There is plenty of parking just be aware of fast drivers and people pulling out. Love love love Ross, it would be neat to see some Luxury clothing of all sizes to make it in the store.

I'm updating because I have been really pleased with purchasing my mini fridge from here for my…read morefacial products. It was kind of an impulse buy, but has just been very effective and almost daily I think how I love how good my products feel applied cold and knowing there going to last longer because of the cool temp. When comparing prices and the space and shelves mine has it was a great deal! Not 5 stars because of seeing a product w the Ross price higher , like mentioned in previous review.

Unfair business practices, buyer beware!! Ordered furniture 12/28/23 from Dylan T. Dressers were…read moredelivered fairly quickly but the delivery men did not honor the contract agreement to relocate old furniture; furthermore, they put a huge scratch in my hardwood floors. Dylan stated he called multiple times about my bed and the manager stated they documented all calls. The call log only had one call recorded in 9 months. Attempted to return the furniture and they refused to accept stating I only had 30 days yet the invoice does not mention this at all. Asked for money back on the bed I never received and they sent it back to a card the was closed then shrugged their shoulders when I told them, like they had no idea what to do about it. Have called the corporate office for a resolution but I expect to have to notify an attorney.

The unprofessional conduct and lack of customer service from their sales associates to the store…read moremanager, (Steve Tincher) is appalling. It started on Black Friday before closing when sales associates were standing by the door complaining about numbers. The young guy that was assigned to us was rude, pushy, and then lied to obtain the sale. Saturday morning when we decided to proceed with the purchase, we were told that our set was no longer available new and had to take the floor model with no additional discount. We agreed with the understanding that it was a different sales associate. The following day/Sunday, we called to order the matching sectional. No sales pitch was needed yet we were put on hold for a ridiculous amount of time then rushed when the associate got on just to get our basic information. She said the finance office would call us back. We had to leave messages for two days until they returned our call to officially order the sectional. When the sectional did arrive, the men dropped it on the ground directly from the truck (didn't even lower the step). It was raining and instead of using appropriate moving equipment, they put holes in the plastic to carry to the door. They then set the two separate parts on their ends where rain dripped into the ripped holes onto the new furniture. When we got the new set inside, the ends were soaked. We had to have heaters running to dry it out. We contacted the store to ask for a credit and the matching pillows for compensation. They suggested ordering a replacement but waiting another month and dealing with their drivers again was not a good enough solution. Becki said the manager would contact us Thursday. No such communication was received. On Saturday, WE had to reach out to him/Steve in which he only offered a minimal discount. He arrogantly suggested it was sufficient for the numerous issues we had experienced. We countered. He/Steve refused to resolve the situation over $50? How incredibly incompetent and another display of their poor customer service. None of the 3 pieces of furniture are what was advertised, promised, or in the condition agreed at purchase. No one at Grand accepted accountability. I would NEVER recommend this store, and the corporate office needs to evaluate the individuals they put in a management/community role.