Great customer service. Same day service. Kept me updated and informed the entire time my car was…read morebeing serviced.

Trying to up sell.they always recommend replacing everything…read more Don't go here expect honesty

I normally don't leave reviews, but what happened at Kenny Wray's Auto is so outrageous, unsafe,…read moreand unprofessional that I feel obligated to warn the public. My mother and I brought our car in for a clock spring replacement which, all things considered, is a straightforward job. The car had NO ABS light, NO steering issues, NO warnings when we dropped it off. After several days, we were told, "the car is ready to pick up." They processed our payment before we ever saw the vehicle, because, again, they said it was FINISHED. But the moment my mother got into the car, the ABS light was suddenly on, something that had never once appeared before. When she immediately asked about it, employee ALFREDO DELRIO told her: * They, "didn't have enough time," to finish it * They could, "try tomorrow" * Then walked away from her mid-sentence, while she was still asking questions * And worst of all, claimed the vehicle was safe to drive, even though the ABS had clearly been broken or mis-calibrated during their repair They took our money, claimed the job was finished, and then admitted AFTER payment that they simply, "didn't finish." That alone is unbelievable. We immediately took the car to AutoZone, where they pulled diagnostic codes U140E and U0126, both pointing to steering angle sensor issues. Again, something that DIDN'T EXIST before this shop touched the vehicle. When I called Kenny Wray's to get answers, Alfredo Delrio was combative, dismissive, and hung up on me multiple times. I asked for corporate contact, or even his last name, and he refused. This isn't just bad service, this is unsafe service. They returned a vehicle with new warning lights, refused same-day correction, told my mother, "that's not happening," and walked away from a paying customer. For a shop to create a problem, deny responsibility, and release a car that isn't safe to steer is beyond negligent. It's dangerous. And just so you're aware, this isn't the first time Kenny Wray's has shown reckless, sloppy, and dangerous behavior. On a previous visit (different repair), my mother got her car back with a shop rag left inside the engine bay, sitting right on the components. If she hadn't caught it, that rag could have caught fire, damaged the engine, or caused a serious accident. We let it go at the time, thinking it was an honest mistake. Now, paired with this whole ABS/SAS fiasco, the repeated disrespect, the lies about what was or wasn't calibrated, the contradictory explanations, and the attitude from their staff, it's clear it wasn't a one-off mistake. It's a pattern. I would strongly advise anyone in Fort Smith to stay far away from Kenny Wray's. We'll be filing formal complaints with the Arkansas Motor Vehicle Commission, and we have recordings documenting the unprofessional conduct that took place. Save yourself the stress. Take your vehicle literally anywhere else.

They are great at Kenny Wrays. Never had anything except excellent service from them guys. If I…read moreever find one of their shop rags in my engine, like someone said they did, I will wash it in my next load of work clothes and take it back to them. Great service and fast service.

I was traveling from KCMO to Fort Smith AR then to Perry OK. I had both the ABS and traction light…read morecome on. They was able to get me in and check everything out and let me know i was safe to drive. Also a parts store told me my battery was bad they tested it and it was fine. Thank you

We are a disabled couple and don't know a lot about cars. my mother paid for a starter repair, and…read morethen after the repair he told my mom the car was not worth repairing anymore. so he charged her money for a non fixable car and took her money knowing that it was for nothing. we are now destitute because the car lasted like a week before stopping working again. walker said we must pay for another diagnostic for his botched repair. Find auto care elsewhere as walker is out to screw you over especially if you're vulnerable.

When my truck was dropped off to have a door replaced and painted, a week and a day after I was…read moresupposed to have it back I received a phone call saying my truck would not start. When I confronted the owner about it he denied any responsibility and refused to cover the cost to get it running again. He claimed a truck with 201,000 miles would have parts that "just go bad." I would agree an older vehicle could have bad parts except a new engine was put in the truck in May of 2024. Mr. Ron also got very angry and hung up on me twice while I was trying to talk to him. The starter did not "just go bad" as they claimed. It was the starter, both batteries, three fuses and a relay that were replaced in order to fix the issue. I don't know what they did but they still deny any responsibility. Also part of the paint did not match. The red on the truck was fine, but the gray was very much not the same. They claimed they never said it would, but their website boasts a "paint match guarantee." The stripes wavy and uneven. I took it back up to talk to them about the paint but the same anger and rude attitude was brought by Mr. Ron. He said they would "fix" it by repainting it but I don't have the time to give them the truck another two weeks, nor do I trust they could fix the issue. I asked (not demanded which I was accused of) for a partial refund but it was refused and the only explanation was "I'm just not going to. End of discussion." Mr. Ron proceeded to storm off yelling through the door as he left. Interestingly enough their website also has an "On the Road Again Guaranteed" badge. My truck was not on the road again. It had to be towed from their shop. I will never return to this shop and I most certainly will not recommend it to anyone.

First off I want to say that Medley & Sons did a fantastic job with the cosmetic body repair to the…read morefront bumper and fender of my car. They were also spot on with the white pearl paint match, and they completed the work in a reasonable amount of time. There was a slight extension to the original time frame, but I had no issues with the insurance company working with them. HOWEVER, my car was broken into while it was in their possession. They keep their cars in a big dirt open lot - no fence or security. And it's not in the best part of town. There's no forced entry, so I can only assume they left my car unlocked. Whoever broke into my car couldn't figure out how to press a button to get into my glove box, so they pried it open and broke off a large piece of plastic covering the button. You can see it in the picture. When I tried to bring it to the attention of the shop owners, they tried arguing that maybe it happened before or after they had my car. Nope. I opened my glove box, removed my car insurance/registration right when I dropped it off, then picked up my car with a huge piece of plastic on the floormat. They refuse to acknowledge that this happened on their property. They told me they have cameras to monitor their lot, however what's the point of cameras if you don't review the footage and take responsibility? Despite the back and forth, they used a plastic adhesive to glue the piece back on over the glove box button. Who knows how long that will last? There are still scratch marks all over my glove box. And really they should be accountable to replace the whole glove box. Maybe this doesn't sound like a huge deal, but my car is a $40-50k car brand new. Final word: I would use them again for auto body repairs, but NOT until they have a secure area for cars to be parked while in their possession. If you use them, be sure to remove all valuables from your car. It may not stop a burglar, but at least your valuables won't be stolen.

Excellent service offered as part of my AAA premier membership…read more I have used these folks more than 6 times in the past 15 years since I've been a member. It's a valuable service when you need it and always good to have it! The service techs have been professional, helpful and prompt each time I have needed and they are always able to solve my issues when I call them. Thanks Greg's Too (and AAA)!

Granson came just in time. Beating the heat after our tire popped while traveling. Great service,…read morevery fast and knowledgeable.

These guys have always taken great care of my vehicles! Few small things they didn't even charge me…read morefor!! Grwta Customer service

The Crew at John's Auto center were a huge help to us over the Fourth of July weekend this year as…read morewe were traveling from Houston and our car broke down near their location. They came and towed our vehicle, assisted us in getting a rental set up and on our way while storing our vehicle for us over the holiday weekend. We look forward to working with them to get our car like new again.

I needed a miracle last night after getting my truck sunk in the mud for the second time that day…read moreand that's exactly what Nathan had to offer. 1:30 a.m and thought I was screwed because I couldn't afford a wrecker, Redneck Customs seen my Facebook post reaching out in search of a winch, thinking nobody would even bother and boy was I wrong. They went above and beyond and worked with me on the price even though the price was already far more than reasonable. Thank you so much guys! Life savers!

David was great to work with! He was very prompt and professional when he came to pick up my truck…read more In a tough situation, he definitely made the towing part seamless and easy.

Fast and friendly. Didn't charge an arm and a leg either. Slid truck off in the ditch during the…read moreice storm and was almost tipped on its side but the tow truck was able to pull me out without damaging the truck or landscaping