I have two very conflicting reviews, but I I chose to recognize the positive in this. Jesse Ricardez. My husband passed in our home on hospice with a very complicated family situation. Jesse went above and beyond for us in the most kind way, with compassion, patience, and warmth. He definitely made things much easier for us than they could have been, and having someone like Jesse with a true compassionate heart is why I am giving 5 stars. Thank you Jesse for everything you did to help us through this very difficult process, for your patience, for your kindness and for your genuine care and compassion. Thank you for taking your time to take me over to spend as much time as I needed with my love, for making sure every request was handled in the most respectful manor. Your warmth and kindness will never be forgotten.
Now I have to mention the reason this would have been a 1 star... the lady and gentleman that come to our home when he passed were sadly very cold, showed no compassion, even the tone in "sorry for your loss" was even insincere. My family and I felt very judged, and honestly humiliated during one of the hardest things. Even the slightest bit of compassion would have been nice, even family that was here with me commented on how unprofessional and cold they seemed to be. I hope no one else has to feel this way. ESPECIALLY when your loved one is leaving home for the last time, just a little bit of compassion goes a long way, and we received none. Made me feel like I needed to apologize for the inconvenience.
But Jesse and the ladies in the office, YOU earned the five stars! Thank you so much, and an extra thank you for getting his obituary right, when the Standard Examiner couldn't even do that. It was perfect. Thank you for all of your kindness, attention to detail, and for (other than the two that took our love out of the house) your genuine kindness. read more