Utterly disappointed by this group of people. We went with Russon Brothers because my brothers…read moreservices were there 15 years ago, and so many facets have been disappointing. My mother passed in Austin Texas, I dressed and did her hair and makeup and Beck Funeral Home's cosmetologist and director assisted free of charge knowing my mother wanted me to do so. They also allowed us to follow them to the airport so our children could say, "bye Hammy, we love you." We were also given misinformation as far as the cost of flying her there (from Russon Brothers, who wanted us to buy the casket from them instead, saying the weight was so much less etc--it was exactly the same). In addition, they don't have Wi-Fi that even supports the "virtual services" that they tout being such a wonderful opportunity during Covid. As a grieving daughter, with 3 little ones, multiple high-risk people in our family and abiding by my mothers wishes that we stay in Texas to not expose ourselves during the pandemic, being nickel and dime'd by Russon Brothers on the very day of my mother's funeral--is a most despicable act of bad faith. Their guestbook still does not work 1 in 10 entries have been posted and we have had to call 4 times on the matter. We have had more than 3 dozen reach out saying after 48hrs or more their entries still do not show and with such little kids those memories and condolences are priceless to keep my mother's memory alive for our children. They tried to tell us that they just needed to be moderated and we know for a fact that's not the error. I signed up as a "subscriber" so that I could verify when people were posting in the guestbook and haven't received one notification yet. As if these failures are not painful enough my brother let them know yesterday that he and his wife would be coming up to make any adjustments necessary and I verified at 10am MT today the condition her body arrived in and I was told by Russon Brothers that her body was in good condition and minor touchups were no issue--And then they let my brother know--after the fact--that they were going to charge an additional $320 for those "minor touchups" and they didn't even have our permission to touch her--in fact he and his young family were headed there at the time they received the updated costs. We didn't even get a phone call first... and yet took the time ourselves to check in as we did not hear from them yesterday after they met the airplane as they promised. So they can't let us know if she arrived ok but they sure can find time to extort families on the day they bury a loved one. Going back to Covid and how they're talking about their safety. If we walk 10 feet next-door to their empty chapel it's almost $4000 more so instead of placing families in a more socially distanced and appropriate/empty venue they're willing to do so for the minor cost $4000-more than Beck Funeral Home and travel cost cumulatively. Mom's funeral will be beautiful because of the countless who love her and we will not allow Russon Brothers to rob us of that--but I have never been so disgusted by any business because the notion of let's call and harass them over finances that were agreed-upon and signed upon previously right before the family is supposed to come for a private viewing because what family isn't just going to increase what they are willing to pay to have their loved one most presentable on the day of his/her funeral. I wish we had gone with another funeral home or done graveside services only even in the middle of winter it would've been better than dealing with Russon brothers. They're so worried about plastering their shameless advertising that even when you share a loved ones obituary the loved ones photo is 1/10 of the link shared instead it's a link about their mortuary and crematory services.

Excellent customer service. We had the opportunity to work with Kyle at the Bountiful location…read more From walking into the door to completion of services rendered OUR FAMILY experienced a EXCELLENT level of compassion, kindness and professionalism during a difficult time. THANK YOU again!

We decided to work with Independent Funeral services when my Mom was enrolled in Hospice. Working…read morewith Frank and Tanner was wonderful father and son team. They worked well together. They have Great customer service. Frank and Tanner came to our parents home and met my mom. They were kind, informal and friendly. They talked to my mom and Dad and listened to what my mom wanted for her services. They were very approachable and they were relaxed and easy going. They knew our names and referred to us appropriately. They provided us with general information and how to prepare for the passing of my mom. When my mom passed away they came at 5:00 in the morning to pick up my mom. They waited until my brother came to say goodbye before they took my mom. They were discreet. They gave us step by step instructions with contacting the cemetary and insurance company and provided us with death certificate and other paperwork. They went out of their way to help us relax. They answered every question. When asked for direction they offered suggestions that were reasonable and met our families needs. If there was a problem they worked with us to correct the problem. Frank was very supportive to my Dad. Frank referred to my mom in a very kind way. Tanner, affectionately known as the "IT guy" He worked with us on the video and music. Jenn styled my moms hair and my mom looked very nice. The building was a home converted into a small mortuary. It gave the feel of small town personal service. They helped us stay within budget. We had the services at a church and Frank and Tanner worked with the church personnel with making sure the building was secure. Either Frank or Tanner was always with my mom. They transported my mom in a Cadillac Escalade. I would recommend them to family and friends because they were so friendly and patient with us. I give them 5 stars for cost of services, accomidating our families needs and problem solving. Thank you Frank and Tanner for making a difficult time in our lives easier less stressful. We owe you a lot of chocolate chip cookies.

My new-born baby just passed away. I was looking for a cemetery near me, and this one caught my…read moreattention. I liked that it has deer and ducks, and you can see a lot of squirrels running around. I like that there are plenty of trees around, and it just feels so peaceful. Pam and the staff were so helpful.

Our grandson is buried here. The people in the office on grounds are very kind and knowledgeable…read more The grounds are well kept and views are pretty with the mountains. When I come come I walk around and watch the deer and other animals. It's peaceful. I'm glad this was available. Psalm 73:26 "My flesh and my heart may fail, but God is the strength of my heart and my portion forever."

We ordered two headstone for our plot at East Lawn in Provo. They were delivered installed before…read morewe knew it. They are exactly as we envisioned. One has my wife's brother and parents names and details marking their interred cremains. Ours is in advance of our interments so our children don't have to deal with it except to inter us and add the dates. We also saw a flawed stone in their yard which we had some prose we like placed there and installed it in front of our home. It's a great conversation piece. They were very patient and the quality of their work is great.

We purchased our monument here and it was absolutely amazing. The staff was very cooperative and we…read morehad made many errors on our original document. It's a good thing that they sent us many drafts so that we could approve it and once it was installed in our cemetery, it was better than I had ever realized it would be thank you

I have worked professionally with Jenkins Soffe for over 10 years. When my mother was in her last…read morestage of life, I knew exactly who I was going to call. Knowing professionally the history of care and thoughtfulness I 've experienced working with them over the years, it was a no brainer. Brandon and Byron were both exceptional in caring for us and my mom. They ensured our requests were met, including the last minute changing of fresh flowers and had written notes we wanted her to have and to hold in her final moments here on earth. I am forever grateful for you, Brandon and Byron,and your great care and compassion. Losing a wife, mother and grandmother so quickly is so hard. You helped make this traumatic experience and time for us more easy to bear. Thank you from the bottom of my heart. -Erin

I'm writing from the perspective of someone who attended a viewing of a friend's father who passed…read moreaway. The funeral home is easy to find-located right off a main street. The grounds are well maintained and look very nice. Parking can be a little tricky, especially if there is more than one service happening at the same time, like the night that I attended. When I walked in the front door, there were directional signs as well as staff members to direct traffic to the appropriate service. The facility is nice and has a large chapel for services as well as rooms for families to greet guests. It has a very LDS feel to it, from the décor to the LDS hymnals in the chapel. Although based on another review, I'm sure they will accommodate other religions/beliefs as well.

I LOVE City View Mortuary! The place is stunning, the staff are so very friendly and understanding,…read moreand they handled our requests perfectly! Would definitely recommend this to anyone in need of their services!

We have used City View Memorium for four family cremations over several years. In each case they…read moreprovided us with great service, at a very reasonable price. They provided advice when we asked, but never tried to upsell us like other funeral homes we visited. When we asked to dress our relatives prior to cremation, they provided assistance and made it a peaceful and respectful experience as we said goodbye. They made the entire experience as stress-free as possible.