Don't ever use Home Depot!!! I got a 24 month Deferred interest loan. I have never had a loan that…read morestarted interest from day 1 and then tags it on at month 25. I went to Kingsport store to pay it and this nice young man tried to help me. This rude and condescending ugly girl with black hair and glasses came over and acted like I was stupid. When I took my card from her she got offended and told me to leave. NICE CUSTOMER CARE!!! I will take my business to Lowe's from now on and hope the "Customer Service" bitch chokes on that!!!!

The curbside pickup service is highly disappointing, reflecting a combination of laziness and an…read moreassumption that customers will eventually choose to enter the store. While it can be argued that the Customer Service department is often busy, this is not always the case, as it happened to me before. Having competitive prices compared to other businesses should not diminish the importance of quality customer service. My use of Yelp extends beyond merely criticizing businesses; I also appreciate and highlight positive experiences. In this instance, if exceptional customer service is a priority, this location may not meet your expectations. I have painstakingly documented my entire experience while waiting. It appears that I will now proceed to enter, as their implied intention might suggest. Update; Five employees standing at the customer service counter. "I didn't hear it go off."

Bad experience with Ashley .I bought a dresser from Kingsport Store. I had a problem with my bill…read moreand of course i tried calling the billing company but got someone in another country. Could not get it resolved so i contacted Ashley in Kingsport to see if maybe they could tell me how i could contact someone here in America. Ask to speak to a manager and a lady answered and said hold on. Came back on ask what i needed told her then put me on hold again. Came back said manager would not come to the phone told her to tell me that they done got there money and was nothing they could do about it . Not very professional like in my opinion so nope they want be getting my business again. Furniture is a luxury not a necessity. So Ashley if you are reading this keep in mind ppl don't need you and you need them to sale your product

Stay away from all Ashley stores including this one, for 2 months now I have been battling a…read morewarranty on my couch that they sold me for over $400. After this amount of time and saying they have no control their warranty department sent me fabric to fix my couch MYSELF which isn't even the full problem when the wood inside is broken. This place should be out of business!