Wrong item was sent. Packing slip was correct so I know I placed the order correctly but the wrong…read moreitems were in the box. No help from doing a chat, email (multiple times), attempting to call (no answer or call back), tried filing a claim with the payment processor and returning via the website. No resolution. Scam. Avoid at all costs.

My windows were layed flat on a pallet and shipped to me. The faces of the windows were damaged…read morefrom rubbing on each other all the way from Texas to California. I left three emails and a phone message. No one will return my messages.

When in need for appliances you ought to consider Builders Source Appliances. They are the…read moreproviders for quality appliances such as Sub.Zero, GE Monogram and GE, Woolf, Thermador, Bosh, Jennair, and many others. They also have Blue Star that is US made in Chicago and professional grade! They offer financing through Wells Fargo as well as many special sales during Labor Day weekend. Tony Z. is my go to salesman who so helpful and offers deep knowledge. They also have a great service division where Kelly will always go out of their way to help.

Muy buen servicio y excelente personal !! Espero volver a hacer negocio con ellos muy pronto.read more

I called on a Friday after realizing that my refrigerator stopped cooling. They did not answer but…read moreI received a reply via text that they would call me back which happened right away. After describing the issue and letting them know the brand of my refrigerator, an appointment was booked for Saturday morning with a two hour window which was more than acceptable. On Saturday morning I received a text that they were on their way. Once they arrived, the service call took less than 30 minutes. Price for the replacement part and labor were fair and I'm happy to recommend their services.

5/5 Stars -- Outstanding Service!…read more If you need appliance repairs, look no further than Billy at AAA Affordable Appliance Repair. Our refrigerator ice maker completely stopped working, and Billy had it diagnosed and fully replaced in no time. He was punctual, highly professional, and exceptionally courteous throughout the entire process. It's rare to find technicians who are not only fast and knowledgeable but also transparent, tidy, and fair on pricing. The new ice maker assembly is working perfectly, and the whole experience was completely hassle-free. Billy will be our first call for any future appliance issues. Highly recommended!

I purchased a washer and dryer from them 8 years ago. I only recently had a problem with the dryer…read more The cost to fix it was almost the cost to buy another one, I purchased a other dryer from Economy Appliances. The owner is very professional in and trustworthy. He responds quickly on repairs and delivery. I would highly recommend this company.​​

This is a family owned business run by honest, hard-working people. I had recently moved to El Paso…read moreand needed washers and dryers. I didn't feel like buying new, because used appliances can be a great bargain if bought from a reputable place that refurbishes them. If you're looking for used washers/dryers, this is THE place in El Paso. I bought a pair of washers and dryers and the prices were very reasonable. The machines were also in amazing shape. They were clean and in great working order. I think they may be the most clean I've ever seen for used appliances. I didn't even see a scratch in most of the ones I was looking at. They deliver to your house as well, and it was within a few days. I bought the pair on a Saturday, and they delivered on a Monday. (Because they don't work on Sundays, which I support) I've had one minor problem when they delivered the washer. It was making a strange noise, and I only discovered it after the delivery was made. I called them back to investigate the issue, and they promptly came back to my house and investigated the washer on the spot, then took it away. They told me they were very sorry and that this was unusual. After a few days, they delivered the washer back to me and sat there to test it fully to ensure no other issues would happen. Since then I've been using my washer and dryers for more than a year, and I'm happy to report they work fine. I've had no problems with them. Go support this honest local business! You'll save some money and you'll get great service in return. Amazing family and I'm happy to have done business with them!

If i could give them zero stars i would Worst place to do…read morebusiness with and I'll make sure to let all my friends and family know. i went in Saturday at 10 and bought a mattress and bed set. i was assured that delivery would be same day delivery. I kept asking and was assured it would be delivered that same day. At 5 I called to see if I could get an estimated time of arrival because I wanted to go have supper with friends I was told no eta but it would get there. I asked what the latest delivery time was and all they said was until the last delivery. Well I ended up sleeping on the couch because they never showed up. I got a call in the morning telling me they never gave the order to get delivered. I was told it would get done today. No eta. I asked if i still had to pay delivery and Alexis my sales guy said he would get it reduced for the inconvenience. No eta so again I can't plan on going somewhere because I could have to leave in the middle of my plans. Delivery got here at 2 I was charged full price and I just opened the box to the headboard and its the wrong color! Horrible experience horrible customer service. I'm in the process of getting a new dining room set & living room set I would've gone back but I'm definitely staying far away. A good business would've at least delivered for free after they messed up. Instead I got ripped off and the wrong product. Buyer beware and stay away from a company that only wants a quick sale not a loyal happy customer.

Service was impeccable and very welcoming! Zach was incredibly helpful! I will definitely be coming…read moreback!

Bought a set of washer and dryer, Great price and look almost new…read more staff was helpful and answered al my questions

If I could give zero stars I would we bought a washer here they told us it would be under warranty…read moreif anything went wrong with it we called them to let them know it wasn't spinning they came out to look at it and the man told us the belt was loose and the clock was messed up but that the owner wouldn't switch it out since it was close to the end of warranty but they would pick it up to fix it the next day when they didn't show up the next day we called and the owner said the worker told him nothing was wrong with it 3 days later the washer is still broken and doesn't seem like they are going to fix it please don't buy from this company you are better off spending a little more money and getting it from somewhere that is going to stand by their warranty and not lie about their conversations with you

They did such a poor job from beginning to end on my front load washer. Their "repair" broke in 2…read moremonths. Now the washer is out of warranty. Such a ripoff! Run away from these crooks.

Young man fixed our Samsung washer. Left it as good as new.Great service & customer phone service…read moreas well.

I ordered a Lego set and was shipped to my house. The box was damaged so I returned it to the store…read moreand got refunded and ordered another one to be shipped to the store in about a week. I get a email that my order was ready for pickup about 1 hour later which I didn't understand since I just order it for delivery. I went to the store and couldn't believe they were going to give me the one I returned damaged box. I can't believe how bad Best But is and still want to give out damaged item and it is like the third one I got from them and called corporate and reported it. I will have to shop for Lego sets some where else as I'm tired of getting g damaged boxes and for a collector that is an important thing having a mint box. Best Buy you should be ashamed about this. How would you like it if you bought the item and was damaged and you returned it and ordered another one for shipping and an hour later get email your order is ready and you go to the store and they are giving you the damaged one you took? Your business has gone down hill. Also why have like 10 employees working and you got like 5 of them standing together talking and laughing and not working, stealing company time for talking with your friends and getting paid. Also you go in the morning and always have just 1 person at the register, maybe instead of them talking to each other in a huddle, we can have more employees at the register. I give this company an F for failure and the manager of the store should be ashamed and should be fired.

Now, you might be thinking that all Best Buys are created equal. However, that is not the case…read more You see, friends....I am writing this review today to tell you I would sooner sell my left kidney before heading to the Best Buy in the Fountains over the one on Joe Battle. And I say this for a few reasons. The first one is about as obvious as it is pragmatic. And that is to say...it's only about 5 minutes away from my house. Why drive the length of time that it would take to watch half an episode of South Park when there's a Best Buy practically in my backyard? The second reason I prefer this one is that they seem to have a more vast selection of items, despite their store space being technically smaller. I dunno what it is. But I never really seem to have much difficulty finding the tech that I require from a place like this. Must be the online ordering. Oh! That leads me to my third reason I love this place so. Their contactless curbside delivery is beyond compare. Simply download the app, drive to the store, check in, and they have your order out to you faster than you can download the latest Chrome update. But maybe I'm getting just a little too geektastic for ya over here. Anywho, the app is totally worth the very mild (at worst) hassle it takes to login and navigate. I figure it only makes sense, since most people are like me and probably do a majority of their shopping online now-a-days anyway. It's the next best thing if you can't wait days and days for that Amazon order to arrive. I....I dunno how to justifiably end this review. I'm giving Best Buy on the East side 5 COVID-free contactless geektastic online orders out of 5.

asked for a quote on my Whirl Washer, problem was the…read morewashing machine would go off balance while in spin. I stated to the man that came, the washing machine will wind up, up against the other wall He stated, we will have to take it in and have it diagnosed. I stated ok. $20 service fee is what was charged. Monday 06/16/2025, the recep called and stated, that the balancing shocks were going to be needed I asked ok and how about the water level. She stated yes and your charge will be $180 $20 + $180 total $200 Nothing else was brought up to my attention. There were no other issues stated during the phone conversation So late Monday afternoon, the to reps delivered my washer. And my husband received them. The rep stated to my husband, that the washer tub was no longer circular and it will need to be replaced That would be an additional $300 plus labor I stated, if I would have known that from the beginning, I wouldn't have had the washer repaired. There was a much bigger problem than what was stated. Now that I asked for my money back, they had me go into the office, just for the man accuse me of being a problematic person and pointing his finger at my face. And threatening me that he was going to black list me. So know I'm out of a washer and $200 and I am the problem? I wouldn't have to be a problematic person, if you did your job. well maybe you ain't even a certified technician. Scammer!!!!!!!!!!!!!!!!!!! Mr so called "honest person ", reviews are here to allow the consumer know how the companies work ethics are. The washer didn't even last a load of laundry, after it was "repaired ". A very expensive lesson learned. Service requested, they were poor! quality, poor! Value, poor! Recommend, NEVER!!!!!!!!!!!!!! Should've read they're reviews before calling Consumer Beware!!!!!!!!!!!!

From the owner: At Independent Technician , we specialize in reliable and affordable appliance repair services that…read moreput customers first. With a team of experienced technicians, quick response times, and transparent pricing, we make it easy and stress-free to get your appliances back in working order. Whether it's your refrigerator, washing machine, oven, or any other household appliance, we’re committed to delivering high-quality repairs with lasting results. Our friendly service, commitment to customer satisfaction, and use of only top-quality parts make us the trusted choice for homeowners who value both efficiency and integrity.

Just picked up a custom 3 foot Sniper Tab today for our office and couldn't be happier. The quality…read moreis great and the turnaround was super fast!

From the owner: We provide woodworking and laser engraving services for retail customers as well as businesses…read more Home of the “Flag Plaque”, we create stunning wooden flags for many of our local service members. We can create unique and stunning awards and plaques for your business, agency, department or organization. We welcome bulk orders. El Paso Custom Woodworking & Laser Works also provide a wide range of engraving services to better brand and market your business.