We bought a washing machine from the West Ashley store . It was a quick and easy transaction with…read moreRyan. The delivery crew, Martin and Julian, were great!! In no time they had removed the old machine and installed the new one. They were knowledgeable, capable, efficient, friendly, and respectful. This was not our first purchase from plugs and it will not be our last!

This is regarding customer service, or lack there of. My wine fridge suddenly died and I was hoping…read moreto replace before the holidays. I called a few places wihe the model number to see who had it in stock, or could get it quickly. Plugs is local and they checked, it was in stock in a warehouse and they could get it to me within 2 weeks.... 2 weeks came and went, and no call for delivery so I called...turns out it was no longer in stock and wouldn't be available for several weeks. The clerk and I spoke several times on the day I ordered, me making sure I could get it. Larger box stores had one, but truly wanted a local spot...sadly customer service failed. Once the clerk had made availability promises, and it failed, he should have immediately called me so I could be prepared or move on to other arrangements.

Called and spoke to Joy and she was a joy to work with. I already knew I was looking for a Speed…read moreQueen washer and I saw on the site that they were an authorized dealer in Charleston. I called to ask some questions and next thing you know, I was calling back with credit card info to set it up sight unseen. I called on a Friday and the unit we were interested in was in stock so we were able to set up delivery for Monday. Monday the crew called to let me know they were 20 mins away. They showed up as scheduled and were very professional. They hauled away the old broken unit, installed the new Speed Queen, and ran a test cycle. We had just repainted the concrete floor in the laundry room and they were careful not to scuff it up. Considering the delivery, install, and haul away was an extra $50, that was money well spent.

We were pleasantly surprised by the Wholesale Appliance Center. Great selection. Customer service…read morewas above and beyond. They worked with us in our budget. Delivery was a breeze. We'll recommend to everyone.

They responded quickly to our oven issue, came and diagnosed the problem and kept us informed…read morethroughout while waiting on the part. They were very easy to work with. Price was reasonable. Thanks!

They were hired to repair the ice maker on a Kitchen Aid refrigerator. After two attempted repairs…read moreand one water leak, I requested a refund and received only a partial refund. I cannot recommend them for this type of repair.

We have previously dealt with Signature Appliances and were pleased with the products and…read moreinstallations. Recently we had to replace an ice machine. My husband is very particular about the size of the ice. The original machine had been discontinued. Max was very professional and attentive in helping is find another machine to meet our needs and coordinate with the design of our other appliances. The installer Jeff was knowledgeable in making the adjustment for the new machine, He and an assistant took care to protect the floor and rug. There was a disconnect in the scheduling, but the company made amends and the work went smoothly. We felt the cost was in line with published prices for the machine. We will continue to call on Signature Appliance Center for future appliance needs, and hope Max is still on staff. Judy B.

Stay away from Jeff, one of the owner's sons. He is a salesman and is a real nightmare of a…read moresalesman. ignores calls, messages, and even people. this is after having placed an order with him. Prices are so high for installation and forget if you want to do any work outdoor such as an outdoor kitchen. Without counting the appliances just the stucco along they want at least $600+ per linear foot. For the service they provide, is just not worth the aggravation. there are other companies that will do just a good of a job with out making a killing for their work.

Purchased a washer and dryer June 2026 and decided to step away from big box stores and visit local…read morestore. Big mistake. Paid more and customer service (Taylor) was horrible. 4 irritating phone calls. Salesman took us to appliances and we walked around them noting no dents or defects. Why they do that I have no idea because they came in a box and the dryer had a huge dent across the front. Delivery people took it out of the box and set it in place like we ordered a dented dryer. Did not mention it, like it did not exist. We were leaving on vacation in the morning and had laundry to do before we left since our washer died. They stated one other dryer in store also dented. Solutions - we could send them both back and get a different color - after vacation. Or get different appliances altogether since dryer was on back order. Horrible customer service. While I was in the store I was looking at refrigerators. I will buy that elsewhere and will not feel one bit bad that I will not spend my money at this local family owned business.

Paid $149 to schedule a service appointment for today 1/16 was told the technician would arrive…read morebetween 09:00-1pm with a courtesy call 30-60 minutes of arrival. At 12:30 having not received said courtesy call I called them and was told they don't schedule times. Then i get a voicemail that says i was scheduled as the last stop of the day and the tech could be expected between 2 and 6, after just being told they don't schedule techs. You only get one chance to make a good impression and now that they have wasted my entire day I would say they failed miserably. But the got there money first and left me hanging!

Several years after purchasing kitchen appliances from Plugs in Mt Pleasant, we accidently broke a…read morepart in our refrigerator. I went back to the store asking for help in finding the part, and our salesman, Charles Dean, helped me obtain the part and even showed me that it wasn't as difficult to install it as I had anticipated. In so doing, he saved me the cost of getting a repairman to my home. That kind of service will get me back the store the next time I need an appliance.

The last place I expected to find myself on a Thursday morning was at Plugs Appliances. You see,…read moreour freezer/refrigerator, after 11 wonderful years, died a painful death (taking a fully stocked unit down with it). In the past, we've gone to Lowe's but the appliance repair guy who pulled the plug (pun intended) convinced us to check out this appliance retailer as they stand behind their installations, as well as offering competitive pricing. It's part of the same strip that houses Sesame Burgers and several other small retailers. We were warmly greeted and though the gentleman we were told to ask for was running late, Chip suggested that we look around and that he would answer our questions. The showroom was not large, but, the refrigerator selection appeared to be adequate. Our decision was quick in that a 33", 25 cubic foot fridge, was now considered a special order. We had no time to spare. Chip was able to schedule delivery the next day on a GE with French doors and bottom load freezer the next day. Sold! We received a delivery confirmation that evening and a text message the next morning with a delivery window. Installation was a breeze. Plugs employs their own installers. By noon the next day, I was happily on my way, re-stocking my new fridge and freezer. I was always a big-box shopper but now I'm sold on 'the little guy.' You will be, too. Make Plugs your first stop when shopping for a new home appliance.

Good reliable management team and people you can trust to their professionalism! They sell product…read morethat you can trust their quality!

From the owner: Don’t settle for less! Find the best new and used appliances for your home, all backed by expert…read morecare.

Never enough help and obviously very little training-after my 3rd horrible retail experience the…read moremgr called me "hey sorry 10% off next purchase up to $200". I wasn't looking for a chintzy discount I wanted to hear about what he was going to do to help the employee...not going back Ironic the fu by HD HQ sent me a link to explain...the link doesn't work Bernie Nichols and Arthur Blank would not be happy

Extremely frustrating experience with Home Depot's truck rental service. We made a truck…read morereservation SIX DAYS in advance specifically for our move, thinking we had everything planned and secured. The day before our move, Home Depot canceled the reservation and told us they simply didn't have any trucks available. I called and spoke with the manager, and his solution was for us to try making the reservation again. When we did, the price had increased. So after Home Depot canceled a reservation that we made nearly a week in advance, we were essentially being asked to pay MORE to rebook the same type of rental. Moving is already stressful enough, and canceling a truck the day before a scheduled move leaves customers with very little time to find another option. If Home Depot cannot guarantee that a truck will actually be available, they should not be allowing customers to reserve one days in advance and rely on that reservation. Very disappointing customer service and an incredibly unreliable rental process.

We received a 1-star review for a service we never performed. When we contacted the customer who…read moreleft the review, she said that the technician provided our company's name, which resulted in the 1-star review being left on our profile, even though she had originally called 843 Appliance Repair. We contacted customer service at 843 Appliance Repair to resolve the issue. They took our information and said a manager would call us back, but no one ever followed up. We are very disappointed that 843 Appliance Repair did not take responsibility for their employee or help resolve this situation.

I called hero to come out and look at my refrigerator as it was making loud noises. The tech…read more(Leonard) came out and defrosted the freezer. He charged me $300 and said if it does it again we need to replace the heater. Clearly it needed to be replaced of it wouldn't have frozen over. A few weeks later it froze again. The tech advised me to order a heater and thermistor for my refrigerator. I did. Miguel Tellez came out and replaced them both. He also stole my part, and they will not return it. A few weeks later my fridge froze over again. Miguel Tellez came back out and said it wasn't the heater or thermistor. He said it was the control board but offered no solution. They also damaged my fridge with their heat gun. I have wasted over $700 on their diagnosis and my fridge is still broken and now damaged due to them. I would recommend using a different company.

Damien provided exceptional service. We needed refrigerator service quickly over the weekend and he…read morearrived within 2 hours of the call, fixed the issue, and prices were reasonable. He was friendly, courteous, and knowledgeable.

From the owner: Is your appliance acting up? Don’t wait—we offer SAME-DAY appliance repair that’s fast, local, and…read moreaffordable!