Made an Amazon return. Doing it there is convenient, however I stood at the counter for five…read moreminutes while the sales associates ignored me. One looked right at me when I walked up. The one was doing something on a computer while the other just watched. That's bad service. Prices are pretty high there. I'm an in store kind of person, but know I can get a lot of items cheaper online. I have used their print service and it's good.

There's good selection and prices but there's never enough staff and everyone seems miserable.read more

This is an excellent print shop. I've had window images printed, postcards, and event show banners…read more Excellent quality, friendly customer service and fast turnaround time!! Very happy and I highly recommend.

POOR CUSTOMER SERVICE! DIGITAL DOCUMENT STORE…read moreI came in more than a month ago to have your company quote me for a Play Mat that I wanted to have duplicated and I have to say that I am sorely disappointed with the level of service and professionalism that I have experienced at your store. I have been working with Cherie who at first was answering emails and working with me on a regular basis but then the communication just stopped. I sent 2 emails asking for proofs on December 2nd and got no response until I took the time to pick up the phone and call 10 days later ( December 12th at ) and she wouldn't even take my call. I left a message asking her to call me back and she did not. Instead she sent me an email telling me that she would be returning my mat to me (at my request last Friday) and that she sent me email the previous week and has no idea what could have happened - to email - she sent - ....... I run a small business and do not have time to babysit people I am hiring to do a job for me. I used to be a graphic designer specializing in Print Layout and if I treated a client like this I would have been fired. I understand that the job is small because I am duplicating this to test my market and see if it will fly. I also have other playsets that I would like to do that for, would like to make lithographs, and I do some direct marketing myself so I could have been a repeat customer. May I remind you of the mission statement on your brand?: We want to help build a strong local business community. Have you noticed that customer service isn't what it used to be? At the Digital Document Store every single customer is important to us. Here, you're not a number; you're a real person with a name. In fact, we love it when you call us or stop in to visit. We are truly grateful when you give us the chance to be a business partner and your printer. So please... go ahead and call us. Somebody nice will always answer. I guess your small company is doing so well that you can turn away work. Well, good for you.