Best best ever Great guy great service! Our cruise was perfect. Don't look…read moreelsewhere Go Rockwell! My 13 th cruise But first with Rockwell 'And by far Was Perfect! Definitely a good to!

Great trip! The driver was responsible , on time and very well mannered. Van was clean. Would love…read moreto continue to use this van service.

I booked two seats, but only one seat was reserved, and at pickup, we were told that only one of us…read morecould go. This is completely unacceptable. The service was also extremely late. They promised to arrive at 7 AM, but didn't come until 8 AM. Later, they promised a 9 AM van, which didn't arrive until after 10 AM. When we raised concerns, the staff said that if we had a 10 AM flight, we should have booked a 5 AM van, implying it was our fault. This is unhelpful, unreasonable, and rude. Because of these repeated delays and mistakes, we missed both our flight and our bus. I have been living in the USA for 3 months, and this has been the worst experience I've had. Their service is unprofessional, unreliable, and disrespectful, and I would not recommend them to anyone.

I would just like to let everyone know that if they need any type of Limo service to call Parrish…read moreLimo (parrishlimos.com) at (570) 655-3737 or (570) 654-3681 and speak with Donna. I called around and found that Parrish Limos was the least expansive and most professional to deal with. Their drivers Gary ( who pick us up on a 18 passenger Limo Bus at Philadelphia Airport and drove us to Wilkes-Barre and then drove us to NYC on 2 separate occasion) and Allen ( drove us on a 14 passenger Lincoln Navigator to attend a wedding and reception) was very polite and safe drivers. For the 3 separate occasions, it only cost $1610.00 including tolls, parking and 15% gratuity for the drivers. Also the 3 different Limos we used were very clean and beautiful.

Don't ever sign up for this. They are liars. We were told we can cancel everything if we don't want…read morethe service anymore or can't go any further monetary by a supervisor. We took his word for it and signed. They refuse to cancel anything. They are so money hungry. What bothers me is the continuing service charge that you get charged quarterly after you pay off the financial part. You can tell them in every form or shape that you can't continue and they will not cancel it at all. Go on vacation on your own without them, believe me it is cheaper and better. I prefer they get no stars but Yelp doesn't allow it.

Do not recommend. the price seems right, but they put you up in the most rundown places, rooms,…read moreetc. they won't show you a picture of your room before you get there, which tells you something. we've used 11 of our weeks and have stayed in Myrtle Beach 3 times, Ocean City, MD once, wildwood Nj twice, Marco island once, and Ft. Lauderdale 4 times. every place was the same story...old, dirty, smelly and not well kept. beware, the sales pitch sounds great, but you'll be sadly disappointed. we paid for 30 wks upfront, but at this point it's not worth the aggravation and disappointment. we'll just consider it a loss.

I booked a van through Black Tie months in advance and paid the full amount due up front. I was…read moregoing to use the van during a birthday trip to hit a number of local wineries and breweries. At the time I booked with them, I didn't know the precise address of our VRBO property so I told them I would get them that address ASAP. Black Tie called me the day before my scheduled trip to remind me about the address. I called them back immediately to give it to them. However, the voicemail I received from Tom was incredibly snarky and sarcastic. One direct quote: "VRBO properties encompasses two counties up there in the Pocono Mountains, so if we go around to a couple of their different 237 spots that they have listed, it could take us most of the day to find you." I get the point - you need the address. There is no reason to be snarky. However, this alone would not have warranted a 1-star review. The next red flag was on the morning of the trip. I received a call from the driver who was asking me a million questions encompassing all of the information I had already provided. I had given them our address, but he was pushy because I hadn't provided the zip code. He asked me to verify the order of wineries and breweries, but when I did it by name of the winery/brewery, he interrupted and asked me to do it by city. So I had to look up the document I provided to them months before to do so. It seemed clear to me that they didn't want to take this trip or were somehow unhappy with the pricing we had agreed on months before. The final straw was at 11:41AM - 19 minutes before they were supposed to pick us up (at the address we had provided the day before) - I received another call from Tom. He told me that the water pump in the van broke and that they didn't have a replacement vehicle so he would be refunding my money. While I get the refund, that doesn't fully rectify the issue, since I was left without transportation for the day. If this had been something more important - like a wedding - I'm sure I would have insisted that they rent a vehicle or do something to provide the scheduled service. However, given their bad attitudes and pushiness, I decided to take the money and hope that the check didn't bounce. I will never use this company again and I would be reticent to recommend them to anyone given their last minute cancellation.

I WOULD GIVE A 20 STAR REVIEW!!!! Tom went above and beyond for a surprise trip birthday weekend…read moreme my sister and brother pre- planned for or father who is 82 years old Tom was supposed to take us to Philadelphia both ways but our circumstances changed at the last minute. I quickly got ahold of Tom and he took us to NYC. I explained to him my dad had not seen my brother in over 3 years and Tom showed up with a party bus so we could all see each other and spend quality time together. Tom's son-in-law Tony picked us up in Philly, plans changed again my sister broke her kneecap while in NYC just before getting on the Amtrak. He took my sister to the hospital without any hesitation. Well you can see how accommodating Tom and Tony were and the personal care that was given to me and my family. I will definitely recommend Black Tie Luxury Limo to family and friends and definitely use them in the future Thank You for excellent service!!

I went there looking for a car for my birthday weekend and Cesar Mercado helped me really fast and…read morechose a good car for my birthday weekend. Thanks Cesar and your customer service is GREAT

I was not having a good day, with my car breaking down on route 80 just outside of Stroudsburg PA,…read moreon a Friday afternoon. I could not find 1 single car available to rent in that area that would allow me to rent the car in PA and return it in NJ, including 2 different Enterprise locations in that area. I ended up reserving a car at this Scranton Enterprise, but the corporate agent on the phone told me that I could NOT return the car the next day at the location in NJ, because even though they were open on Saturdays, they do not accept returns until Monday. Even though this sounded insane to me, I was forced to agree because I had no other options. I assumed the corporate office just wanted to bilk me for a 3 day rental because I was in a vulnerable position. Once I arrived at the Scranton location, I dealt with Salvatore,who immediately recognized that my forced 3-day rental made no sense, he adjusted it to 1 day and upgraded my vehicle. He was very nice, effective, and efficient. He apologized for my treatment,explained to me that it was not their office that made such outrageous restrictions on my rental,and got me on my way quickly. I was very happy and relieved at that point.

I would just like to let everyone know that if they need any type of Limo service to call Parrish…read moreLimo (parrishlimos.com) at (570) 655-3737 or (570) 654-3681 and speak with Donna. I called around and found that Parrish Limos was the least expansive and most professional to deal with. Their drivers Gary ( who pick us up on a 18 passenger Limo Bus at Philadelphia Airport and drove us to Wilkes-Barre and then drove us to NYC on 2 separate occasion) and Allen ( drove us on a 14 passenger Lincoln Navigator to attend a wedding and reception) was very polite and safe drivers. For the 3 separate occasions, it only cost $1610.00 including tolls, parking and 15% gratuity for the drivers. Also the 3 different Limos we used were very clean and beautiful.

We took a NY City tour on 4/15/17, with guide Hal Glicksman. Outstanding, is an understatement!!…read more Hal was incredibly passionate, informative, funny, and a true gentleman. He went out of his way to make sure everyone in our group was getting a great experience. Hal gave us a plethora of facts we would've never known, and showed us things in NY that blew our minds. We're still telling stories to our friends about what he taught us. The three biggest things we did in NY was this tour, Coney Island, and center stage for Wicked at the Gershwin. If I had to choose one it would be this tour with Hal, everyday and twice on Sunday! I literally laughed, cried, and just stood in awe at times. Thank you, it was the best money we spent in NY.