So ran out of gas with girlfriend on very busy road. Called aaa after getting the member of etc, why not look up by phone number, getting transferred to another aaa due to being in another state and being advised 1 hr to get gas with gas stations fairly close. Officers arrived and were going to tow vehicle. Fortunately good sanitarian helped push car and now have gas. Called to cancel again what a process. Very frustrating read more

If you ever have the displeasure of being waited on by Maria Slocum, RUN! I have never met a more rude, condescending and unpleasant representative. It's a shame a normally reliable company like AAA has its bad apples. Save yourself the trouble and ask for any one of their other representatives. My favorite part was when she said we weren't military. Guess the last 18 years of my life are a joke. Thanks for supporting the US Army. read more

I went to the North Penn office in Towanda when I moved to Pennsylvania to get my title and tags changed. The employee who was processing my paperwork kept making errors and her coworker kept having to fix them. The employee told me I could purchase only a generic PA plate and that I would have to turn that in and purchase a specialty plate later. This simply isn't true. They finally showed me the specialty plates they had available at the store. Now it is about six months later, and I discovered that the employee never updated my address with the old AAA club that I was a member of. Instead she just started a new membership in the North Penn club. I was checking my credit card statements and realized that I'd been charged for both memberships. read more

This business is disgusting!!! My husband is at lumber liquidators and these people won't tow him!! They support scam artist mechanics and on agent said "we will never tow you" to my husband and another said to me "no one in this office wants to talk to you". The supervisor "nick" told me the he couldnt guarantee a tow today (which was yesterday) but they put a note on my account saying "do not tow" everyone in that location is unprofessional and they all should be FIRED!! AAA should be ashamed of themselves for not helping someone who is calling in an emergency service. This guy told me "if this is an emergency please call 911". Are you serious it says EMERGENCY TOW ON THE CARD!!!! I NEED THE CEO OF AAA TO SEE HOW POORLY THIS LOCATION IS RUN! I will post this anywhere I can so people don't fall pray to their nonsense. read more

the worst I've been with AAA for more than 15 years and have it for everyone in my family used it from NY to Florida and never had such horrible service no tow trucks or waiting for 10 hours to get one twice in the past year one driver broke my emergency brake and when I tried to get a tow to a service station 6 miles away read more

The service here like the other reviewer said is unfriendly. I was in here Friday Dec 16 and left without doing the other thing I went in to do. I needed notary service and they flatout refused to notarize a government document I had done before with no problems. If you are from the Scranton area and Carbondale is not to far out for you go to that location instead the service there is much better. read more

Booked a cruise to Alaska with Melanie and spent over $7k. Asked for an upgrade on the flight and told there was nothing at the time of booking. Fast forward a few months and I can book a flight direct with the airline for half and upgrades are still available for just a few hundred dollars but Melanie can only offer an upgrade for an additional $2k. This is a complete scam and these people have clearly never traveled in their life. The level of incompetence is unnerving. DO NOT use AAA...book direct and save your money AND a significant headache. Never again. read more

they take poor passport photos they don't know exchange rates, or how they work they don't know how to notarize out of state paperwork read more

Never had better service than I did in Dec 2015. I had questions, they were answered quickly and I was referred to a dept/ where someone was in training. They informed of that fact, the newer person was respectful to my lack of knowledge and the seasoned worker guided both of us through the requirements. Worth every penney I have put into my membership for 20 years. read more

Booked a trip to Radio City Christmas show through AAA Scranton, Pa. This escorted tour at $160.00 per person including children, had tickets to show, bus service, gratuity for bus driver and travel escort. Seats were in the second mezzanine level, 3 rows from the back of theater, not great. Escorted service means a gal, although very friendly and well intentioned, reinforces the bus number, time of departure, and where bus driver "may" be located, as close to the theater as possible, when show is over. After the show we followed the escort and, after numerous calls to driver, we finally found him exactly where he left us off, 8 th and 51 street, blocks from Radio City but within walking distance.This location could have been stated before our departure from the bus. Most people found the bus but 4 women got lost, took a cab, and ended up 1 hour late for departure. There were young children on board, it is a Christmas show for children, and all arrived home extremely late. Maybe some of this confusion could have been avoided if the trip was initially better planned and organized. From begining to end all seemed confusion. I would not recommend this trip. For the cost of this escorted trip I could have hired my own driver or taken a Martz bus, purchased the best orchestra seats and not be subjected to an hour wait sitting in a bus that people can't find. Don't do it!!! read more