Fantastic experience, end to end!! My car broke down on the…read moreThruway on a Sunday afternoon... every minute of the interactions we had from start to finish were outstanding... great tow driver, very safety conscious and personable as well! The breakdown's cause was easily understood and I had my car back in perfect order by 1pm Monday - they set aside other work to get me on my way faster. The repair price was fair and reasonable, and they offered me rides to / from my hotel (stay at The Castle - wow!). Family-owned business who truly cares about its customers... I'd recommend to anyone!

The tow driver who picked me up off 90 was fabulous and very friendly. Unfortunately this is where…read morethe positive ends. My car was brought to the shop and locked up in the yard. When I went to have it towed away the next day (a sunday on which they are not able to repair any cars and on which they were aware I was going to have my car towed away to a repair shop that could get me back on the road) I was charged a fee to get my car out. They could have just left my car at the hotel if it was going to be such an ordeal and then I would not have had to wait 4hrs and get charged a fee to get my car out of their jail. Call Verns instead!

I have been very impressed with Tim Berryhill and his agency. Tim and his staff go above and…read morebeyond to assist me with all of my insurance needs. I feel very fortunate to have Tim as my insurance agent. Tim is the best insurance agent I have ever had.

I have never been as Dissatisfied with an insurance company as I am with Tim Berryhill Allstate…read more They lie directly and by omission. They deceive and manipulate by creating confusion and sending out extraneous documents via email and USPS. I received 3 different request to do things that aren't necessary to do. Allstate doesn't make it seem unnecessary but it is. They sent me a check for $174 and change to go towards the cost of getting my vehicle repaired. There was some confusion that they created of course. I was not sure what to do with that odd amount of money, as the cost of the repair was approximately $1700 minus $500 deductible. So should've been more like $1200. I was told by Tim himself in writing to endorse it. So I endorsed the check and deposited it into my bank my account. The $174 and change check bounced. My bank charge me a $10 fee and Tim refused to pay me the $10 to cover the embarrassing fee. It's the principle of the matter. Why tell me to endorse it then stop payment on the check? They have made a not great situation horrific and just stupid. Now, I'm being blackballed. According to Allstate's policies, I can take an existing policy to another Allstate agency, however, I believe that Tim Berryhill and his staff are blackballing me by bad mouthing me to other Allstate agencies because I'm being denied. So far, no other Allstate will accept me, post speaking to Tim berryhill Allstate agency.

My vehicle died on the 4th floor of parking garage in downtown Albany. My roadside assistance…read moreinitially contacted Pearlman's but about an hour before they were supposed to pick my car up they cancelled saying they didn't have the right equipment for the job. Another towing company was contacted, and a few hours later the driver (Josh) called to get specifics about getting into the garage. The garage has signs posted that the clearance is 6 foot 6 inches. Josh indicated that the tow truck was the smallest that they had but it needed 7 foot clearance. I walked through the garage and measured the actual clearance to get to my car and it varied between 6'10" and 7'1". In my experience with tow truck drivers most would have said it's too tight and I'm out of luck. Josh kept cool and said he'll give it a shot. We literally had to slow down to a crawl under every concrete column to determine if the truck would clear them. Most of them had less than an inch of clearance with some being like a 16th of an inch. It took forever to get to my car and then on the way out the truck wasn't going to clear the lowest column due to how the weight of my car shifted the height of the truck. Josh pulled some maneuver to drop my car and pull it until we cleared that column. He also indicated that if necessary he would remove the light bar cover on the top of the truck if necessary. It was stressful and painstakingly slow but we finally made it out!! This is the first time I've ever had to be towed where not only was the driver not grumpy and grizzled, he went above and beyond to get the job done whereas others refused to even try. If he couldn't get my car out of the garage it would have been stuck there for who knows how long, and I would have missed my kid's soccer game that night. I'll never use another towing company after this experience. Dave

Staff were friendly but lacked knowledge. I've never worked at an autozone but id assume they can…read morejust search up a part on their computer, at least thats what my local autozone does for me. (Not this one) employee went to typing then confirmed the name of the part I brought in, to then tell me they aren't familiar with it. Even if they aren't familiar with it, it would be ever so helpful to know if autozone has it even if it isn't on hand in the back at that time. There were two employees neither knowledgeable. 2 starts because at least they didn't bs their way to an answer I wasn't looking for.. pic of my transmission for sh*ts and giggles no I wasn't asking them about the transmission

That entrance off Western Avenue, with its immediate zig-zag into the parking lot, is a nuisance…read more Other than that, I had no problems inside the store. They have a well-stocked, well-organized inventory, and I'm glad that brand assistance can be done scanning QR codes these days. Checkout was fine. I didn't require assistance while I was there, but I did see one of the staff putting new wiper blades on some other customer's car when I pulled in, so there's that. I'm not sure if the prices are standard versus competitive, but for me, the location is very convenient.

Started iff a bit iffy I asked for a pick up at my hotel and the staff member who agreed to do. It…read moredidn't call until half an hour before I was due to pick up the car. I already called Lyft to get there in time. After that everything was nearly perfect Staff was friendly and helpful when I arrived. I was given a choice of two cars in my category. One had clearly been smoked in so I chose the other, which was absolutely clean with no smell. Staff member was thorough, including asking if I wanted help with anything. At my request, she went over the cruise control. I was 45 minutes late for my drop-off but that was no trouble with them. The intern drove me to the train station. He was pleasant and a safe driver. I will definitely book a rental car with them when I traveled to the area by train or a plane in the future and need a car.

Foolishly I returned to Enterprise Rental on State Street in Schenectady. I had forgotten about my…read morelast bad experience here about a year earlier. On that occasion I had to wait for over a hour to get a car. Once again, the place is packed. There's one man running around - doing the paperwork and apparently cleaning cars (or at least that's what he's saying). Meanwhile there's another employee who is just calling people confirming their reservations for the end of the week. I am speechless that this woman continues to call people when there are at least 5 people in line behind me and several ahead of me. In between calls this employee plays on her phone and rolls around on her chair. Hopefully this bad experience is enough for me to remember NOT to come back here!

I rented a vehicle from Enterprise Rent-A-Car from the Latham office and the process could not have…read moregone smoother. My vehicle was damaged in an accident and I had the rental for nearly a month and a half. I was treated respectfully and efficiently even when I had to extend the contract due to the repairs for my vehicle taking longer than expected. Patrick and Samantha were excellent to deal with and the entire experience with Enterprise helped to make an unpleasant situation a bit easier. I would use them again in a heartbeat.

If I could give no stars I would. The manager was extremely condescending and accusatory stating…read morethat he smelled marijuana in the vehicle. I don't smoke marijuana he also tried saying that a muffin crumb was a piece of marijuana. I have never had such a poor experience with enterprise as I have been renting from them for years at another location. The manager needs training in how to treat human beings as well as customer curtisy. Worst experience that I have ever had at any car rental company.