Phase II Review Completion Today I picked up my car at Legacy Auto Body and what an amazing experience with AAA and Legacy. No one like having to deal with an accident or mishap involving your car especially when it was parked but I found what is probably the best auto body and repair shop in Orange County. My car was covered by the other driver's AAA insurance. AAA and the Legacy Body Shop team did an amazing job processing the claim and completing the repairs before Thanksgiving. The AAA staff were amazing with stellar communication and follow-up. Thanks to Rich Tabach, Angel Nguyen and Tiffany for solid team work and customer service in delivering and unsurpassed quality in the completion of my car's repairs. Happy Thanksgiving. Highly recommended! read more

AAA - Travel Services Near Me - Santa Clarita, California

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Ok, I'm a little upset right now and I'll try to be as polite as possible. In March this year, I added a car to my insurance. I was in Valencia and decided to stop by this office as it was convenient at the time. I was quoted a dollar amount for the card I added, then received the statement and it was higher. I thought "No big deal". I'll call to check why it's higher. I called this office to speak to the rep that helped me that day and the voice mail said he was out of the office a couple of days and to speak to another gentleman. So I called and this guy said "yeah John Doe" hahaha will be back next week. Ok, I called the following week and his voice mail was still the same "I'll be back Tuesday", I was like "shouldn't he be back?" I called and left messages on both extensions and still no response. As I was writing this review I received the call back. I just don't understand why I had to wait so long. I figured another office would be able to help me so I called an office in Reseda and the automated system went retarded on me, I figured "let me call the location on Chatsworth and guess what? The retarded automated system is everyone. After I received the call back my issue was resolved, but in the modern world, why would anyone have to wait two weeks to get something resolved? I'm just saying. read more

The worse road dude service. I've been waiting over 3 hours for help. First driver cancelled for no reason and I was not notified. This is not the first time I've waited this long. They have a monopoly I wish I could find another roadside service company . Ruined my late afternoon and evening read more

This company along with Aaa was a nightmare. AAA when requesting g service w their AP makes you pin drop your location. Easy right. It took them 2.5 hours to get 5 miles away. On a straight road off the highway. AVE S. I called aaa 3x and then called their dispatch and talked to a guy who had no clue and was laughing and hiccuping. My motorcycle died about 2 miles from.my house. So once the flatbed finally got to.me it was DARK. Then the driver ( who was nice ) said he couldn't pickup my bike on his flatbed because we didn't have an RV policy w Aaa. Say what !!! Its a bike not an RV. So after another hour of back and fourth he said I would have to pay $300 to flatbed my bike 7250 FEET away. Again they had been dispatched and approved by Aaa and now they leave me high and dry. I said F that.....and pushed my motorcycle home in the dark and got home at 9 pm. Bad business by both !!!! The truck stayed their for 20 min and watched me puch my bike a 1/4 mile before he left and drove right by me. SAD SAD SAD what companies have become.. ​ read more

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I have been a AAA Auto Club member for 13 years and I have to say it's worth having a membership. There has been several times when I needed a tow because of a flat tire or needed a jump start because of a dead battery. Just knowing that you can call AAA for service provides you that peace of mind. The best part of their service is not having to visit the DMV for DMV related services like registering your car. You just walk-in and you are done within a few minutes. read more

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AAA membership is so worth never having to go to DMV. Parking can be a challenge on busy days. Try not to go on a Saturday as they close at 1pm. I have had to take care of a number of DMV items over the last few months and have used AAA to do so. There is always someone at the front door to greet and direct you, and there are usually have a decent amount of staff working. There are many services available at the Santa Clarita location. 4 stars is the most I can five at this point. Out of the last 5 trips I've made, twice I had to go back because something was not done correctly and I was notified by the DMV for more information. Once, a form was missing a signature on one page which the associate should have had us take care of during our initial appointment. The other time was because the associate did not complete all phases of the process correctly. Regardless of the ocassional mistakes, AAA is far better than time spent at the DMV. read more

AAA - Long line but better than DMV? - Travel Services Near Me - Santa Clarita, California

The WORST AUTO INSURANCE COMPANY. DO NOT USE IT. Without sending any collection notifications to us first so we can pay, they waited 6 months and sent it to Credit Collection Services which "Threatened" to send a notice to ALL credit bureaus if we do not pay at the time we called! We called AAA and NEVER GOT to talk to billing department or account department all 26 times!!!! We talked to one customer service who told us to pay the CCS since AAA already sent our case there so AAA can give us our refund. We paid CCS. Then we called AAA. ALL customers service agents said we could not get a refund from AAA because we paid to the 3rd party. BAD CUSTOMERS SERVICE. DO NOT USE AAA AUTO INSURANCE and set up AUTOPAY, EVER. read more

Terrible experience. Loyal customer for 31 years. Fortunately I have never needed to use AAA, however I needed a tow service today. I requested at 0600 and at 100 pm, they informed me that they cannot help me, due to the car being parked in a hospital parking lot. This is unacceptable and unbelievable. I will be canceling my membership!! read more

They should change their songs outside to DMV. They give the same customer service. Had to come in 3 times to take care of a simple thing. I know I could have done it the same day at the DMV, longer line there but who cares. I even called AAA before to make sure what I need it. The guy was hard to understand (Vietnamese accent) . So I repeated it to him and he confirmed. He said i could pay with my debit card. Welp first think i see is "no debt card accepted" signs everywhere. Well I brought cash just incase. I was told it was 260$. When I went to the lady she told me it was a total of 460. I only had 260 cash. I told her I'd go to the bank and come back. Came back at 459pm was told they were closed. I told the lady at the front the other girl said to let you know I was just here. They said sorry come back. Okay. Went back another day. Had cash and a form filled out. Then I was told I have to go to the DMV website to pay a different fee. Was not told that at all. So I paid the fee of 460 and the online DMV fee. Then was told I had to come back to get the registration sticker. If I had gone to the DMV it would have been all done in one day! It may have taken 3 hours but not multiple days. Also the person that checks in people always on the phone. Could care less about her "members" read more

Smog done, now for registration. So easy with pay and get tags right at AAA for members. I've been a member since I started driving and have found it pays for itself - and that's PREMIERE level, kids! Can't tell you how many times the helpful AAA people have come to our house to replace batteries in cars. And we have been far from home and needed our 200 mile toes back. Whew! Can't imagine what that would've cost! But this branch is always cheery and helpful. We got registration paid, received our plate tags and picked up a few free maps. Cheers! "CC" read more

Hands down, best overall experience when working out DMV paperwork. Everyone was very helpful, especially, special KUDOS the branch supervisor, Sarah. I had a complex paperwork issue with an out of state element to it. Sarah, committed to call the next morning and then let me know. It's often that people don't follow through on these types of complex issues. To my suprise, Sarah did and followed up with me as a tru professional. Kudos!!! read more

If you want to feel like you're at Walmart where there are 50 people and only 2 cashiers, this is the place for you! The line moves at a snail's pace, and no one seems to care that customers are standing around forever. I pay for the premium annual membership, almost $300, and for what? Terrible, terrible service! Absolutely unacceptable for what they charge. Save yourself the headache and go to another location! read more

Worst insurance company. Denied home owners coverage then wrote up a bunch of nonsense needing to be fixed or my coverage would denied. Not to mention the most arrogant and uninformed adjustors with a car accident. Lying to my face, not understanding requests, refusal to return emails or phone calls (including supervisors), using me as the middle man between people in their own company when they can call themselves. Worst insurance experiences of my life after being a customer for over 40 years. read more

Everything. After being over a 30 year old customer. Never again. They will screw you anyway they can Auto insurance, homeowners insurance to and Roadside assistance policy and battery purchase. read more

I have been with auto club AAA for many years now. Today I had to transfer ownership to myself since my brother passed away and left me his 2004 corvette. Diane was very helpful and got all the paperwork done and gave me instructions on final steps. This is the reason I have AAA, and she really stepped up to take care of me. read more

AAA - DOING DMV stuff,Diane really took care of me. This is her area. - Travel Services Near Me - Santa Clarita, California

Who else thinks AAA is getting worse every year? I know I'm shopping all of my insurance to get away from them. They used to be so good and now they are bottom crawlers. read more

Fast friendly. In and out doing DMV stuff in less than 5 minutes. Also helped a ton on making vacation plans. Awesome people

Customer service.Last year registered a car in my brother's name but insured by me through tripleA. One person said yes could bo over ridden but rep asked another person her superior and he said no. I have 3 vehicles insured here. Home owners insurance too. I was told If I was unhappy I could cancel on the 2nd floor. Too much of a hassle or I would. Went to DMV kiosk and was done in 5 minutes without talking back. Triple A I pay for Customer service and they failed me. read more

For over a century, SoCal AAA has been the "go-to" insurance. They provide the best roadside assistance and keep on doing so. Planning the ideal vacation? Then trust them to find the best rates and accommodations. Our family has proudly been members now for over seventy one years. read more

This office is so courteous and helpful. I have always had amazing service here. I came for notary services and even though it was a few minutes after the cut off time, they still helped me out and were kind about it. read more

Any place that allows to skip the DMV is top notch! I went here for registration services as I always do. I was able to be seen pretty quickly. There is someone at the front who makes sure that you have the required paperwork for your transaction. However when I got to the desk the other clerk said I actually needed to do something else. No biggie since I didn't wait long to see her thankfully. You cannot use a debit card here. They have every other option available and there is a service fee when using a CC. So keep that in mind. Parking can be tight but it looked like they had a small structure that could be used as well. read more

I've been a AAA member for more than 20 years and the tow service was always good. IT has really gone down hill over the past couple of years and I don't recommend them to anyone. It's a waste of your money. Last 2 times I used them was the worse. I called to have someone come help me get in my car since I lost my key at Target while shopping. Not only did they not help me, but they left me at the Target parking lot in winter and at night by myself. This last time I used them (2 weeks ago) they took over 3 hours to get their outsourced tow company to pick me up and I had to call them several times to find out why it was taking so long. I had to demand to have a supervisor get on the line to call the outsourced tow company and find out why no one had still showed up. I was stranded an hour from my home. I do NOT recommend anyone waste their money on this company, since it still cost my almost $400 to have it towed. read more

I came here today to have AAA change the lien holder on my car's insurance since I recently paid off my car. Customer service was great. The process took a lot faster than I thought. I hardly ever need to go into a AAA office, but if I need to again, I would definitely be back to the Valencia office. :) read more

Bought a Premier membership about a week ago which clearly states on the AAA website comes with 1 free vehicle report from Carfax, they advertise this all over the place (see screenshot attached) what they don't tell you is read the fine print! There is no discount code you can quick apply or even a link to redeem this "offer." Instead they give you a phone number support line you must call to get your free report. No problem, I call the support agent and as expected it's an Ai bot that has zero intentions of fulfilling my request, after about 5 minutes they connect me to a real agent. Finally problem solved right? No instead he tries to sell me on a AAA rewards credit card and says he spoke with his manager and no such offer exists! How does no such offer exist when I am staring at it on my phone on YOUR website? They proceed to tell me there's nothing they can do for me and I'm already starting to get pretty frustrated, right as I'm getting ready to leave the support agent goes "we can get you life insurance quotes, that's free." No sh*t Sherlock of course that's free if I wanted life insurance quotes I would've asked, the nerve of these people to bring up something completely irrelevant to my problem twice. More focused on trying to make a sale during a customer service call than actually helping the customer. Good roadside assistance for the price, terrible online support. read more

AAA - Screenshot of what I was looking at on my phone when AAA told me they "do not provide this offer" - Travel Services Near Me - Santa Clarita, California

AMANDA is wonderful! I usually don't do these reviews but this girl touched my heart in helping myself and my wife and son. She was extremely honest and courteous to us and I will recommend her to every single person I know. She respected our financial position and did whatever she could to make things work for our family. She spent so much time with us helping us actually understand insurance, and after 30 years I know more now than ever before. We are so grateful for her kindness. Thank you Amanda, we hope you see this!! read more

A woman named Amanda was being very rude and disrespectful, she was yelling in my mothers face. She was saying the same thing over and over. While my mother tried to explain what the situation was. She came out and started yelling at my mom infront of a customer and my younger brother. Completely unprofessional behavior from someone who's job is to explain! She was very happy moments earlier with a male client talking, she made a sour face at my mom and when we left she started yelling that my mom was upset because she was 'loosing a discount'. She said she was going to flag my moms account, all because my mom asked for the number to report a complaint due to her disrespect. read more

Stay away from their Life Insurance. During the pandemic I, like many other small business owners had to endure two years of survival mode. So with one big gasp I decided to cash out my life insurance policy. When things started to go back to normal" " I decided to buy it again. All this took place at the Valencia AAA. "Amir" was glad to see me again (of course) However after about a year I thought I'd check my policy details to refresh my memory. A big change on one of the pages showed a schedule of fees that didn't exist just 2 years earlier. In short: one cannot draw partial or complete cash out without costing you roughly 50% of your accrued total in payments. When I asked "Amir" about this change he said it was always this way. I guess if you lie you should remember what you lied about. Life insurance is death insurance. The point is if you can pay 100.00 a month for example. You can alternatively save it on your own in any bank . Should something catastrophic happen like we all went through during the pandemic. Your accumulated emergency life insurance savings will be accessible to you and in full. AAA insurance charges a hefty amount for administrative fees. You will only have 50% of your money as opposed to saving it yourself. I won't say anything here about how customer service attitude turned into a pain in the rear. read more

I have been an AAA member for 37 years and have been waiting in Valencia (Magic Mountain Parkway) for over 4 hours and no one available. We have a Van Conversion and pay extra for RV towing which does not seem to be helping. It might help if AAA would just say sorry can't get a truck to you tonight, get a hotel and we will reimburse you. But that is no happening, They say cancel pay for your own room and reschedule a tow for tomorrow read more

Terrible service at this location. Also, if you try and call, you get recordings and no one to speak with. Went there the other day and the person standing at the door when you walk in was unfriendly and rude. I asked for her name and she said she was the manager. No wonder this location is a mess with this person being a manager. We left. read more

Been coming here to this location every year for the past 5 years to renew my registration. Always al stress free experience. Staff are friendly, helpful, and attentive. I haven't tried any other services as of yet. But I will try their travel assistance once the COVID-19 pandemic has been lifted. When renewing your registration don't forget to bring cash or a credit card... they do not accept debit for some reason. Parking lot is available but can get busy depending on the time of day. Arrive around 10am, they are not that busy. Cheers!! read more

The best service EVER !! The technician arrived in 30 minutes, as suppose to 1 hr. Thank you! read more

Excellent service. Beats going to DMV. They are sooooo nice there. I have 1 complaint, it always smells musty in there , like wet carpet. But I'll go there anytime, to avoid the DMV. read more

Customer service is horrible here. The branch manager is ready for retirement. Barely hanging on. The associates here lack customer service support and all seem very unhappy to work there. I rather go through the DMV than go back there. read more

I called AAA a few days ago and asked about canceling since, one I'm not in the CA no more and 2, I have no car. Spoke to a Representative and canceled my account. Representative says she will cancel and reimburse me. About 2 days ago I get credited. Tonight, I check my bank account and get billed again. Says I'm still a member Blah Blah BLAH! What happened!? Did you not cancel me and Also AAA is closed for the night!? I had to listen to your Stupid automated system and it tells me I am still a Member. Your gonna HEAR ME TOMORROW MORNING! read more

After reading a lot of negative reviews I was not looking forward to coming here to pay my auto insurance premium. When I finally got around to it I was surprised and pleased with the friendliness of all the employees that i interacted and over all had a fabulous experience.... I was greeted immediately upon walking in and directed to the 2nd floor to pay my bill. The woman processing payments was very friendly and efficient. It was busy but the fact that she was very quick with each transaction ahead of me and verbally greeted me (and everyone else that was waiting in line to pay) was very appreciated. I was in and out in under 10 minutes. The nicest employee even went out of her way to walk me out and open all the doors for me along the way, i'm not sure if she does it for everyone but more than likely because i was on crutches recovering from a shattered ankle and foot injury. irregardless, it was nice of her to do, i've been many places since my injury and that was the first time any employee helped with the doors for me. really really nice. would give more stars if i could. thank you for the great experience. read more

Have been an AAA member for 20 years. Called for notary availability on 5/18/2024. We were told walk-ins were ok. Drove 1 hour to the Valencia location only for some security guard to say only by appointment. It was a 5 minute notary service, and they had more employees in the office than customers. They need to fire that security guard who could take 1 minute to see if they could assist. They will definitely be losing my future business of my family and by business of 6 vehicles. Horrible service. No wonder they are such a low rating... read more

Had an amazing experience with Marchelle she was super kind and helpful. Had a great experience at this office because of her read more

AAA - Helped by Marchelle and she was amazing super helpful super kind . Very great customer service - Travel Services Near Me - Santa Clarita, California

I love AAA. The staff is always very friendly and it's a quick and easy process. Beats having to go to the dreaded DMV for things like title transfers and such. read more

WORST SERVICE EVER! I came to this horrible branch twice to get my disable patient his placard. They didn't allowed me to get it because my patient is not a AAA member, but i am for 14 years....then they said the form is incomplete which was not, then they said the call center gave me the wrong information regarding my patient not being member of AAA. They are so so full of BS. Horrible service, rude people...DO NOT GO TO THIS BRANCH. I have done this so many times at other AAA branches for my patients and they never give a single problem! I will call the main office regarding this. UPDATE UPDATE: Today I went to the ENCINO branch with the same documents and I was able to get the disable card for my patient. They never ask me for my membership or my patient membership. They checked the documents and I asked them if everything was correct and they say yes. I asked them if my patient membership was required to process it and they said no. I told them about the Valencia brunch and the lady who helped me told me that they were absolutely wrong. As long as the caregiver is a member it won't be a problem. She showed me the documents where that information is in writing. Is obvious the VALENCIA BRUNCH EMPLOYEES ARE THE MOST IGNORANTS OF ALL. Your lack of knowledge is disturbing. Zero stars for all of you! read more

Went to AAA, Valencia,CA to plan our Hawaii vacation. Our travel agent was very nice, but after the booking I noticed a couple of things that were not scheduled. We would need transportation to wherever we had something planned. I questioned it, and she did schedule transportation for that destination. For the other destination, she told us and highlighted it on our itinerary was "a one block walk" to our anniversary dinner cruise she made for us. I questioned her once again on a different occasion, to be absolutely sure that we didn't need to schedule transportation to the dinner cruise. She assured us and said "NO it's a one block walk", and again it is highlighted. We did not rent a car for this vacation. We are seniors and don't know how to navigate very well. I called the travel agent 2 times the day of the cruise leaving a message with NO call back. We found out too late that it was 7.5 miles away, and we would NOT make it in time. We tried getting a taxi, but they said it would take too long and we would not make it. We even tried getting Uber, and it said 45 minutes before they could even pick us up. We would miss our anniversary dinner cruise. We lost the 45 dollars from Uber too. I called the company where the travel agent made the reservation to tell them, but again to no avail there was nothing they could do. This was NOT are fault. How would we know, when the travel agent specifically told us it was just a 1 block walk no need for transportation. I think AAA should take responsibility and give us our money back, which is close to $400.00. I went into AAA branch in Valencia but the supervisor out of the office. I did speak to someone else and she left Luc Sanchez a message/note to call me, but he never did. The travel agent called me to say she sent a gift basket. I told her I really want our money back. I also will the supervisor still call me? She assured me yes he will. It's been quite a while and still have NOT heard anything from them. We are definitely NOT happy with AAA. We just want AAA to make it right and give us our money back, for something that was their fault. read more