Loved the attention to detail and services provided by Pete and team. Thank you…read more I would recommend this company.

Pete Tutokey (Tutokey Insurance Services) was our insurance broker for over 20 years. On November…read more10, 2022, we filed our first claim. Throughout the claim process, Pete Tutokey was slow to respond to my messages. In addition, The CSE Insurance Group as well. We received a notice of non-renewal in December 2022 from CSE Insurance Group. We required Insurance by March 31, 2023. We have not heard from Pete Tutokey regarding the non-renewal notice. We ended up securing coverage with another broker through the California Insurance Plan. Pete's lack of response was baffling. I am selecting 1 star because a selection is required.

I've been with this agency as a client for 20 years now. Went from one auto policy in my 20's to…read morenow with 3 home policies, a car, and umbrella. Through all of my home refinances and changes, ever time I've called them I have felt like their only client. (Made me even wonder if I call them so annoyingly often that they just remember me! ) I always get a quick, helpful, response. Good info on whether or not to go for a higher deductible and other advice on keeping my rates lower. I've never even gone into their office after day 1 because they make it so easy to do business over the phone and email, which is great because I have kept moving farther and farther from their office (Burbank and now). Ashley, Dani, Brad, Kristen, James, there might have been others over the years that I've spoken with, all have been friendly and helpful.

Brad was thoroughly professional, prepared, responsive, patient and honest. And he secured us the…read morebest vi ver age at the best price. While another company's agents were gimicky and less than transparent, Brad worked with us on the specific coverages and adjustments in order to fit our needs, including budget. He was upfront on process and substance, and he never pressured us to go in any certain direction. The stakes are always high in securing coverage for you home, and Brad provided us confidence in the options he secured. We'll definitely work with Brad again.

timothy go was a great help to me. i was sent a letter from my umbrella insurance company that…read moresaid i needed to upgrade my current auto insurance. he looked at my policy and quickly saw that i did not have enough coverage for the umbrella insurance requirements. he upgraded it and was able to send me the new declaration page to email to the umbrella insurance company in a timely manner, he was knowledgable and efficient. i am able to renew my umbrella insurance with peace of mind.

Elizabeth Be was very helpful and speedy in her response to our insurance questions and concerns.read more

Hi, Ernie Bolanos State Farm Insurance Agent is one of the…read morebest insurance company I have ever dealt with. As a real estate agent and mortgage loan officer, I have done business with a lot of agents over the last 20 years. I called his office to get an insurance quote and spoke to Lilia, Senior Sales Associate. She went out of way to explain the advantages and disadvantages of each quote situation and helped me find any State Farm discount that was available. Lily gave exceptional customer service through her professionalism, knowledge of the business, and her initiative to go the extra mile. Richard

I originally called Richard at State Farm just looking for information, but after talking with him,…read moreI felt completely confident moving forward. He was knowledgeable, helpful, and took the time to find a creative solution so I could get the coverage I felt was necessary. I really appreciated how easy he made the process, and I highly recommend Richard for all your insurance needs.

I can't say enough about Judi Jordan. She will go above and beyond to help. If you live in Santa…read moreClarita or any other area that has been deemed high fire zone home insurance is near impossible to buy. Many providers left California and the ones that stayed have raised the price of coverage. We experienced this when our company decided to leave and left us not knowing where to go for answers. We looked around and like many wanted help. In out search for help we came across Judi Jordan, JSG Insurance . We spoke with her and let her know what we were going through. She right in and made us feel like there was hope. She started working with the few choices we had left. She made the process painless and stayed on top of all the requirements. She helped us through it all step by step. She is the type of person that wants to help, and I mean really help with no strings attached. When you work with her, that's what you come away with. She has a kind heart, and the motivation to want to help. You don't meet people like Judi anymore, not anymore. If you do get the privilege to work with her, please take it and you'll see what I have written here today is 100% true. Always grateful to you Judi.

I called JSG Insurance out of the blue after my previous carrier non-renewed me and I suddenly…read moreneeded to find new coverage fast. From the very first call, Judy was warm and helpful, and she connected me with Doug, who patiently walked me through every option, answered every question I threw at him, and genuinely educated me along the way. The owner, Jon, clearly runs a team that cares about doing right by their clients. I ended up with coverage I actually understand and feel good about. Highly recommend this team.

I recently had my annual insurance review where Alex Grady told me I could claim a loss from smoke…read moredamage from the Tick Fire, which burnt up to my back fence several months ago. I have been cleaning up the mess, but it turns out the soot got to places I hadn't even considered. The claim process was quick and thorough and as a result, I am now able to get my whole house professionally cleaned and all my ducts and attic insulation taken care of. Very happy with the service and coverage, glad I have State Farm there to help. Thanks mainly to Alex.....and the crew that supports him

What horrible Agency if you want to purchase a home policy or a auto policy or life insurance…read moreeveryone is super nice even the owner comes out to say hi but the minute you have a claim or want to do any changes with the policy that's when it all starts . . . The owner doesn't return calls he sends his agents to call back if you need something scan they tell you they don't have a scanner so you have to scan the documents yourself. The agents there are more concentrated in volume sales than providing customer service. Regardless of how simple it is. They just find excuses to delay the process and drop the ball until you tell them I ll handle it my self directly with State Farm because they are just the middle man that is why they get commission for the policy they sell you but they won't move a dinger to help you. I have 4 life insurance policies with them I can't imagine what would happen if I ever have to use it what kind of customer service I would get if alive they are doing this to me. Thank God my home insurance policy is no longer with them. 8 yr ear plus customer and the first time I call to make changes on my policy they are not even good for that. Victor

Updating the review since it's been over a dozen years since we started going to the Lemos family…read morefor taxes. They continue to be professional, knowledgeable and responsible. I can say for certain after so many years with them -- these are people with integrity who care deeply about their community and the customers they serve. We have seen ups and downs in the past decade and they've been there to help and make sure we're doing everything by the book and with the best results. We appreciate you, Santos and team!

Julio Lemos was a blessing when my homeowner insurance company canceled our policy. Julio found me…read moregreat coverage at a fantastic price. After I placed my home under a trust, his staff changed my policy to reflect this change. I recommend Julio for your insurance needs!

I want to thank Enrique Borja, he went above and beyond to explain in detail the options for my…read morehome insurance in a way I could understand to be able to make the right decision. I would highly recommend Enrique, he is very knowledgeable, friendly and was very helpful. I am so happy my best friend recommended Enrique, I would definitely give him more than 5 stars if I could.

I met Enrique through my mortgage guy. Enrique asked all the right questions (a million but each so…read morevery important). I was able to get cheaper car insurance and an amazing homeowners insurance. He made sure I was more than covered. He really cared and made it a point to communicate he wants to always be there to help. I'm a first time homeowner and I feel confident saying I'll be using Enrique for the foreseeable future.