Renewed my tags in less than 15 minutes! Be sure to bring cash or check. All I had to do was provide my payment, my registration paperwork, phone number, and Driver's License. Had my new sticker and registration in hand within minutes!! No hassle at the DMV for hours. Thank you AAA!!!! read more

Terrible company- too big to fail apparently. They have a built in process to not give the service that they commit too. Total liars at the top level - not the employees taking calls. They told my 18 year old daughter they would be there at 9:30 in the morning to meet her for the tow which they required "you to be with the vehicle" in a bad area of LA` and did not show up all day...... she called me crying because homeless people were trying to enter her car in LA 3 hours after AAA said they would be there.....Then AAA rep lied and said they showed up and she was not there... not true... then they admitted they never showed up.... Really? You are better off being scammed by the tow truck companies... its less expensive in the long run and maybe you will be safer.... Called AAA to try to help her out and they just don't care.... Maybe we will get there tomorrow.... read more

Good service in all areas. Car insurance and travel are great. Reasonable prices too.

Where do you go to handle your vehicle registration? I hope it's the AAA office! Usually you are sitting around staring at other people staring at their phones, but alas... I walk in, go through the "How'd do" and I am wondering where everyone is. Certainly not here. They must be handling their details at the DMV. Why? Just pay your membership and get your stuff done here. Did you know you can still get maps? Yes, and they are still made of paper. This is a skillset we need to reminder ourselves to practice. No one wants to be the person relying on the failed electronic system. Once one of those things told me I was at the Madonna Inn when I was really looking at a deserted business with a locked parking lot. The Madonna Inn was actually on the other side of the freeway and down the block. Weird. Back to AAA. I managed to get in there and out within 20 minutes with my paid fees, updated information and some cool maps of the area. Customer service is on point and they are happy to help. Hooray for AAA! read more

Saturday night I spoke with an agent to send me a tow truck to put my spare on. The agent I spoke with said tow truck guy would be out at 7:15. Waited an hour - no show, no text no call. Finally another agent comes on and says she'll transfer me to dispatch - right in the middle of my telling her not to, she sends me over to dispatch and I wait more. I had my 82 year old mother in the van with me. I called my husband from my mom's phone because I was still on hold. My husband shows up, I am still on hold. The Dodge caravan's process is pretty intricate to get the spare. After my husband watched a few YouTube videos, he gets closer to getting the tire out. I am still on hold, I cancel the AAA. I do not wish to be charged, the last time I called and had to cancel, AAA still charged me (as far as taking that emergency off of the number you use in the year). The restaurant was closed and the parking lot was getting dodgy. My husband got the tire out from the middle of the car and I cancelled the order - the last two I've called, I cancelled the service. I do a lot of traveling - and the last three times I've called I've waited a very large ng time - I have cancelled the order twice. The virtual agent isn't real AI. It must be something the company built in because they must have fired agents during and after COVID. after we'd waited more than three hours (I was a bit impatient when I I first called, after that and was on hold for one hour. I wrote help about 20 plus times on the virtual agent text. it was unable to reach anyone immediately. When an agent first asks if you're safe - they don't factor in the time you could have been safe to the the time you're left there after dark. Clearly, they couldn't care less. First time in 38 years my husband and I haven't felt safe with AAA. You completely abandoned us. Today I will be making a complaint to the FTC. And how's this for a new slogan - AAA - we couldn't care any less. read more

AAA - There is no real AI at AAA. It's a distraction, if you press the number the VA gives you, you will just wait just as long. This is criminal. - Travel Services Near Me - San Diego, California

AAA has gone straight to the dogs - crappy customer service, agents without a clue how to answer a question off script, and and non-stop pass the customer off to someone else. Quick to take your credit card details, sloppy and inaccurate policies follow. AAA cannot be trusted. read more

This is for AAA car insurance. The agent who signed me up lied about my mileage & didn't bother telling me. His name was Philip. He put my yearly mileage as 3,500 to sign me up. To & from work ALONE is 7,500! I didn't know this, so when I gave my mileage for renewal my monthly went up 70 dollars a month! I left my previous insurer Farmers cause of how badly they handled an accident I was in. But I was w/ Farmers 20 years & had better premiums, but I was looking for quotes. W/ Philip giving me inaccurate quotes, not telling me he fudged mileage I changed insurance cause seemed like a better deal. Other part of this story why I left Farmers, their claims adjuster for my accident kept saying I could get a lawyer for my accident, the guy wanted money for his CAR. She didn't tell me my insurance completely covered his 2004 Toyota. He didn't have a leg to stand on legally, so when he somehow got my number i was freaked out, I gave him my coverages. Dumb me. He got a new lawyer, sued for bodily. I had messages from him asking for $$ for THE CAR, but after we spoke SUDDENLY.... bodily. Tried telling my claims adjuster, she didn't care. They settled. My insurance went up & have bodily on my record, so NOW, I'm pissed, want to leave AAA but can't, cause no one's taking people w/ bodily. Everything around this accident, hydroplaning in the rain, has been AWFUL . My last review about Toyota Mossy, & I want to do one on Farmers. Just be clear to ask what AAA is putting on your account when you open one. I'm so pissed. They'll lie to get your business read more

Morgan was dispatched to help me with a tow. This professional and incredibly skilled associate went above and beyond to get my ford escape on the flat bed. On top of this he expertly was able to maneuver into a spot that was in a high traffic area. This man deserves a raise and a medal. This is a dangerous job and he handled it like a pro. ThanKs Morgan. The company was advantage towing. Much appreciated read more

Absolute pleasure to go to this office! From the check in to at the door to getting an insurance quote... AMAZING. I was able to get my car that I recently purchased register. Bryon is the kindest person, super helpful and knowledgeable. The DMV in Poway is a nightmare with a line around the corner.... right down the street is an oasis! read more

Make sure to have your AAA card handy when you walk in. If you have an iPhone, you can download the app and important a digital card into passbook so you always have it ready. One of my favorite parts of having a AAA membership is the DMV services. They have saved me so much time on different things, like get a title transfer, registration, and a one day permit to move. They people are friendly, and you will often see the same people working here. If you aren't familiar with AAA+ plus you should check it out. If you haven't used any roadside assistance in the the past 3 months, you should qualify. One of the huge benefits is that your tow goes from 7 miles to 100 miles! I inherited my grandfathers 75 Chevy C10 truck, and while it hasn't broke down on me, it's seriously nice to know that I can get a tow back home from almost anywhere without paying a huge bill. read more

First of all, I have never been to this location but the lines were much shorter than the DMV--which was nice. BRYAN was the AAA employee who helped us complete a title transfer and figure out some logistical issues with my registered vehicle. He was PROFESSIONAL, HELPFUL, FRIENDLY and went above and beyond to make sure that everything was taken care of. I'm very thankful that he helped us through the process. It was really great customer service which I didn't expect. Thanks Bryan!! read more

I stopped by to renew my car registration and it was painless! I came around 2pm and there was not too many people there. They had a separate line for people requiring DMV services. I was in and out in 5 minutes and got my registration sticker the same day. Parking was plenty and this location is conveniently right off the freeway. I recommend! read more

Best no-additional-cost auto registration and title transfer services out there. Pick up a Trip-Tik or book travel while you're there!

Great for getting road maps and taking care of DMV issues but if only they cared about what happens when you actually get into an accident. I tried several times to get them to listen to the fact that the Tow Services they were using overcharged me, did not honor AAA rates and tried to take me somewhere else other than where I requested. Sadly my average score needs to be split up because the agents at the building were very helpful. It's the idiot that never answered my question and just shrugged me off at the ERS Administration. Reading more reviews and it seems like AAA should really get out of the Auto Insurance Business and just be a lackey to the DMV. Or start getting Managers of really high positions in there. Luckily GEICO came in and without question reimbursed me for the tow charges but sadly they can't reprimand the Tow company for being shady as hell. read more

Nothing better than avoiding the long lines at DMV and registering your car at AAA. Friendly and reliable.

They don't even deserve 1 star. My friend is broken down on the side of the road for 4 hours now. After waiting 2 hours for a tow he called to follow up where it's at. He was put on hold for over an hour then someone finally answered. He explained that we have been waiting for 3 hours now for a tow. The representative said ok let me place you back on hold to find your dispatcher. Again he holds for another hour just to get sent back to the menu. We are currently still on the side of the road on hold. This is beyond ridiculous. Do not go with AAA. read more

The Sabre Springs office was terrific. They helped me so quickly and efficiently to get my mother's car transferred to me. I had started with the DMV and when their computers went down they recommended I go to AAA. Best advice ever!!!!! read more

I stopped by here 30 min prior to closing to pay my car registration. All employees were welcoming and provided great customer service, even though the DMV line was extremely longer than usual. Most definitely will come back to this location for my AAA servicing needs moving forward. Bravo to the staff and management! read more

I have polarized feelings about this office and AAA as a company. The pros: Getting license plate tabs and title transfers was fast and smooth. The people in that department were all really helpful. We had a car break down in the middle of the highway and they were able to get a towing company out ASAP. The overall costs are on the lower end of the scale and you get tons of other benefits and discounts from hotels and other services. The cons: When we had to file a claim for a damaged car, it was a very difficult and confusing experience. Spoke with several people in the claims departments and both were extremely rude, talking over me and my wife and didn't return any calls. I just had some basic questions and had to call both corporate and the state insurance department to get clarifications on the rules. I felt like they treated me as if I worked for them! I have coverage on multiple cars and properties and they act as if they are the only source if insurance in town. Overall: I own 4 vehicles, 1 motorcycle, 1 RV and several properties and one property will become a rental. So insurance is a priority. We had USAA in the past and switched since they got rid of their physical properties plus the So Cal service trucks are all over. We may keep them for just licence plate tab renewals and discounts but for coverage I am leaning on using someone else! You really do not know how good an insurance company is until you actually have to use them. I can't image how a flood or fire will be handled if it is anything like my automotive experience. read more

Well I'm going to Japan and found out I needed a international drivers permit. I was worried that I wouldn't be able to get it in time since I am in a time crunch. Got passport pictures taken at Costco for $5 and then came here and filled out a form and waited for 10 minutes to be called, handed over $20 for the permit and BAM, they hand me over the permit. I need to seriously reconsider my auto insurance because I'm liking this vs the DMV! read more

Big shout out to Jessica for taking care of my transfer of title and my new registration! Super professional, asked all the right questions and even informed me of some great benefits that AAA has to offer read more

Quick and efficient despite being swamped with old people. Walked in, card was swiped, and maybe waited 3 minutes to be called back for my passport photo. Was helped by a very nice woman who had my photo snapped, photos paid for, and me out the door in another 5 minutes. Thanks for being one of the quicker AAA offices. read more

AAA - AAA logo - Travel Services Near Me - San Diego, California

We wanted to book an Alaskan cruise within a month. Yana cord's eyes widened as she heard us say this. "Usually couples plan a year in advance". But that didn't deter her. Yana answered all our questions. Those questions she couldn't answer, she called the cruise companies immediately. Always a smile on her face. Cheery disposition. After booking, we had some concerns. Yana read a FAQ on her computer and found us exact links. Printed it out. Others would have just asked us to go to the web site. Another thing we appreciated was her patience. She never rushed us. Her attitude was always "How can I help". I can't think of a better travel agent. read more

Dropped into this AAA branch to get some information on our vacation. The lady up front pointed out the travel book and map section, which was pretty minimal. I went back to the front desk and asked if I could talk to a travel agent. Five minutes later, I was chatting with John who printed out key things to do in each of the cities I was visiting as well as set me up with a Trafalgar travel book which had sample itineraries in it. Being a Premier member, my map and travel book ended up being free (it only pertains to Frommer's I believe and each branch may have other rules, so check with yours before driving to one). read more

Not happy with roadside assistance after 26 years of being a member. AAA used to be very reliable and awesome. The last 3-4 experiences have not been very good. I called a couple months ago because my battery was dead. They sent a tow company out - the driver said the battery was good and charged it a little - he said let it run for 30 minutes which I did. Turned car off and it did not turn on. Called AAA again. Another tow came out, said the power wasn't getting to the battery because the terminals were corroded. Worked on the terminals and then charged the battery. I was told to let it run 30 minutes which I did. Drove to Starbucks, parked, and the car didn't start again. Called AAA again. They came out - I said please give me a new battery at this point. When I needed AAA again today, they said I had to pay $90 for a service call now because I had exceeded my numbers of times for service. So now I can't get AAA unless I pay $90 each time. There never has been a 3 time limit in the past. I'll just go ahead and end my membership and will get roadside assistance through my auto insurance instead. They're less expensive anyway read more

We lost our keys and requested a towing service. They sent John who was the most helpful and professional driver ever. We leave in an apartment building, so there was not enough space to drop the car in the parking. He managed to find a safe street parking for the night, and didn't leave until he made sure we are totally satisfied with everything. Thank you John! read more

Ample parking and conveniently located in a shopping Plaza with a gas station, car wash, and some restaurants. If there's a wait, you can browse around the Plaza. Also right next to the fwy. We went in to get some stuff notarized. We were told the wait would be 20 min but took more like 40 min. Getting our stuff notarized was quick. They felt bad about our wait so then they told us it was on the house, no charge. Great customer service, lots of seating, and there's AC! Though the wait was long, we were comfortable. read more

AAA - Travel Services Near Me - San Diego, California

I dropped by this office a couple weeks ago to pick up a tour book and a few maps. Yeah, I have a smartphone but there are times there's no coverage or a map app takes up just way too much battery life. Anyway, I walked right up, got a super friendly/helpful associate, and was on my way in less than 5 minutes. I do almost all of my DMV business online but nice to know AAA can do quite a few services too. I'm bothered that people are giving 1 star reviews to this location for complaints about AAA in general. This is a nice location with helpful staff. read more

Wonderful knowledgeable service at every counter I was at. And the wait times are nothing compared to the DMV.

I have been a AAA member for 20 years but have never even thought of getting insurance with them, in fact they have so many services I have never even bothered to take advantage of.... recently I was contacted regarding insurance options and I ended up saving money and having better coverage. Then I bought a new/used car and had no idea I could just go to AAA to pay the taxes and have everything transferred from the car I sold and the car I bought was so easy! A few things that I didn't know that people may find helpful. You have to get a car smogged before you sell it and it has to be smogged within 90 days. You have to pay taxes on a car no matter where you buy it. You will need you smog certificate in order to get your paperwork taken care of. Try to avoid going to AAA on the weekend or have plenty of time to wait because it is BUSY. I went during the week and then back on the weekend and the wait at the end of the day on a weekday was a breeze. Excellent customer service, friendly people, etc. read more

Don't waste your time or money with AAA. These idiots hade me waiting over an hour for a two driver to unlock my car. They play endless re wordings and your waiting forever for them to answer the phone. It's a nightmare dealing with them. read more

I have owned and operated a commercial Insurance Agency for over 35 years. I have had my personnel Insurance with AAA for over 30 years. Up until the last 3-5 years I felt that AAA was a very service oriented company. Let me say THAT IS IN THE PAST! The service is horrible and the representatives lack a clear knowledge knowledge of the product they sell and service. You might as well be dealing with off shore representatives. And due your shopping, with all the multi policy discounts, they are not all that competitive. Disregarding cost, do not expect a reliable, knowledgeable, or honest agent, I did not find any. Buyer Beware, I speak from many years of experience in the Industry. read more

Cleared up an issue with DMV tags for us today. We are longtime members and this branch has never let us down. Friendly and always helpful!!

Came in on my day off to get a trip tik. I've never been to Dallas so they can map it out for you. Pretty amazing!! The wait was long for help, maybe 15 minutes. However, its summer time & of course it's going to be busy! When they called me I told the lady our road trip plans & where we planned to stop. She was very thorough and highlighted the freeways we have to take & also alternate routes for us. She gave us a tour book of New Mexico & Arizona, Texas, also 7 maps. The tour book also gives us hotels and recommended restaurants. This is such a relief & I have a good feeling about our road trip now. I wish I had the lady's name so I could give her 5 stars for our outstanding customer service. I ended up leaving with a smile on my face and excited for the trip read more

Seems like most the less than stellar reviews are in regards to AAA insurance but I have only used them for their membership services. So far they have been friendly, knowledgeable, and helpful when I needed to purchase my car and then later update registration on two vehicles. Sure beats going to the DMV! read more

This is the place to go to get passport photos! Super helpful! I came in around 10:30am on a Tuesday and only had to wait a few minutes after checking in. The lady that helped me (I forgot to ask for her name) was really friendly and got me everything that I needed and even let me retake my photo a couple of times so that I didn't look like a bald monkey in my new passport. (Those things last for 10 years!!) read more

They told me the roadside service was on the way at 1130p. Turns out the company is closed until 6 am, leaving me stranded. I called, and after 25 min on hold, was told that they could not forward my request to another business. What? This is a simple lock out, and in all of west Los Angeles, they don't have a contract with a single open company? This leads me to think they don't contract with anyone who can do night calls? This was the WORST experience ever!!!!! What is the point of even paying for roadside service when it isn't there when you need it? read more

I'm in line right now for my car registration and I'm impressed on how fast the line is moving. It's Saturday and I'm so glad that they are open until 2! Margie was so helpful and happy!! Leo also announced to the people in the line what we needed in order to get done faster. That was so helpful! Great place and great people! read more

BEWARE OF MARKETING SCAM TACTICS AT THIS LOCATION!!!! Went in to pay my DMV fees when I was approached by cashier if they can convince me to compare their auto insurance rates with my current Wawanesa rates. I initially turned them down but kept trying to convince me it would only take a couple of minutes. Then they finally convinced me by offering a travel food container which I finally agreed cause I could give to my spouse for their work. BAD DECISION!!! First off it took over an hour til I was finally out of their, second their rate was nowhere even cheaper even if I bundled all my insurances together, third they didn't even have any of the giveaway food containers available. JOE VIOLANTE the sales rep said he would contact me when the coolers were available and hold one for me to pickup but guess what?!? Never bothered to call me back. What a surprise!!! I am appreciative of AAA's services regarding DMV and free towing but will never consider them for home or car insurance services again!!! read more

ZERO STARS! $250 to NOT be able to change my flat tire on my RV. Possibly even damaged my vehicle while trying. Professionals of the lowest order. read more