Unprofessional, Negligent, and Disrespectful - Avoid AAA Property Management
I am a traveling nurse who rented a furnished apartment managed by AAA property from April 27 to July 4, 2025. My experience with AAA Property Management (managed by Kali and Desi) was, without question, one of the worst rental experiences I've had in any state.
When I moved in, the apartment was not in acceptable condition. There were broken air conditioners, damaged walls, holes in window screens, scuffed doors, dents, rodent feces under the sink, and even animal waste left in the yard from previous tenants. Within the first week, I had to report issues with no heat, no working mailbox, no access to storage, and evidence of rodents.
The property's former maintenance man had recently passed away, leaving many repairs unfinished, and it was clear the management company had no intention of addressing them properly. After reporting everything immediately, I spent weeks chasing updates, leaving voicemails, sending multiple emails, and showing up in person -- only to be met with indifference and outright rudeness.
It took nearly a month to get access to my mailbox after being handed multiple incorrect keys and being told by the office manager, Desi, to "go figure it out" with the Post Office myself. When I did, the Post Office confirmed the lock had to be changed -- something AAA Property should have handled in the first place.
Basic repairs were delayed endlessly. I had to place buckets under a leaking kitchen sink for days while waiting for Apple Plumbing to be scheduled -- and even they couldn't get access to the unit because AAA Property "didn't have a key." I later found out the staff did have keys and were simply unwilling to assist.
Throughout all of this, communication was nearly impossible. Calls went unanswered, emails were ignored, and when I did reach someone, I was met with excuses or hostility. Desi, in particular, was consistently unprofessional, dismissive, and disrespectful. At one point, she even told me to "get a lawyer" when I questioned why I was paying full rent for a property that was never properly maintained or repaired.
Despite repeated promises to discuss a rent reduction due to the ongoing issues, no one followed up. I continued to live in substandard conditions with no working air conditioning, damaged fixtures, and unresolved maintenance until my lease ended.
After moving out (the apartment left spotless and professionally cleaned by a contracted cleaning service), AAA Property took over six weeks to return my deposit. When they finally did, they deducted over $252 in arbitrary "cleaning fees" and "processing costs." The deductions were unjustified and clearly retaliatory given the number of times I had to escalate my concerns during my tenancy.
In summary:
Extremely poor communication -- calls, emails, and in-person requests ignored.
Unsafe and unsanitary conditions on move-in that were never properly fixed.
Disrespectful and unprofessional management staff (particularly Desi).
Failure to honor repair timelines, rent adjustments, or timely communication.
Improper and delayed handling of the security deposit.
I have rented in several states as a healthcare professional and have never encountered a company as unprofessional, disorganized, and dismissive as AAA Property Management. Their behavior was negligent at best and exploitative at worst.
I strongly urge anyone -- especially traveling nurses or other traveling professionals -- to avoid AAA Property Management and any property they oversee. You deserve better communication, transparency, and respect than what this company provides. read more
