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Newark, CA

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Rolando Suarez - State Farm Insurance Agent - State Farm Logo

Rolando Suarez - State Farm Insurance Agent

(14 reviews)

Thank you very much Angela for following up with my issue and taking care of it…read more I really do appreciate your help. Regards, Kimy

Very disappointing experience -- I strongly recommend looking elsewhere for insurance…read more I had been a State Farm homeowner's insurance customer for many years, and I honestly cannot believe how poorly this situation was handled. Toward the end of last year, I was told that they had tried to contact me multiple times about my homeowners insurance. The problem is that I never received an email, a text message, or any meaningful notice from them. If keeping a customer's policy is important, there should be a real effort to make sure the customer actually receives the notice. My homeowners insurance was eventually canceled. As a result, my mortgage company purchased insurance on my behalf at about four times the price. On top of that, because I no longer had my homeowners policy with State Farm, I also lost the homeowners discount on my auto insurance. In just about six months, what had been roughly $500 in insurance costs turned into about $2,300 in additional expenses because of this situation. What makes me even more angry is the attitude I encountered when I tried to get answers. I was essentially told that the employees are paid by the hour and don't receive commissions, so there was no real incentive for anyone to care whether a customer stayed or left. And that is exactly how it felt -- nobody cared. I have insurance on other properties, and with those policies, my other insurance agents actually call me repeatedly when a renewal or payment is coming up. They make sure I know what is happening and make sure my coverage doesn't lapse. Here, I felt like there was no one responsible for my account. The agent is rarely there, and the people answering the phone seemed to have no ownership of the situation and simply passed the problem around. After being a loyal customer for years, this is extremely disappointing. A good insurance company should be proactive when a customer's coverage is at risk -- especially when a simple phone call could potentially prevent thousands of dollars in unnecessary costs. I would not recommend this agency to anyone. If you are looking for homeowners insurance, I strongly suggest finding an agent who actually takes responsibility for their customers and their policies.

Farmers Insurance - Tammi Aqueche

Farmers Insurance - Tammi Aqueche

(1 review)

You and your loved ones are in AMAZING hands with Tammi Aqueche. She is far and away one of the…read moremost thoughtful and caring people I have ever had the pleasure of meeting. No matter what your needs are, Tammi will ensure that you get exactly what you need and will do so with integrity and a warm heart.

From the owner: CA Lic. #0M95497 Specializing in Commercial, Home and Auto,…read moreLife and many other Insurance specialities, we take care of your life and business with care and dependability. We will help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. Visit our website for a competitive quote to help save money & better protect your family today! Whether you're shopping for commercial insurance, ready to purchase a policy or reviewing your current coverage, we're here to help you: Property- Coverage for risks related to business's building, property, inventory or income. Liability- Coverage for risks ranging from customer injuries to wrongful termination. Crime- Coverage against money and securities theft committed by employees or third parties. Auto- Coverage for vehicles you own, lease or rent for business use. Workers' Compensation- Assistance for employees if an injury or illness occurs on the job. Umbrella- Additional liability coverage that supplements an underlying policy. Life- Coverage that can help attract and retain employees, and prepare for business succession. Loss Control- Services that help you increase on-the-job safety and efficiency.

AAA - homeinsurance - Updated October 2026

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