there is no front desk person. long wait even if your just dropping off the specimen. no help no…read morereal person only a kiosk

I had to go to Lab Corp because Quest did not have a test I needed done. Very pleasant staff, quick…read moreservice, and gentle care. I will definitely go back when necessary.

I get blood work frequently and I am afraid of needles!!! They make it easy and fast!. Great…read more parking, Extra Clean facilities. Always on time with appointments, excellent, respectful and professional service. Their website is the best it makes it easy to make an appointment, get my results to getting them to your Dr. and the check in process is Super fast. All flevotomists are excellent. Thank you for your help, diligence and patience.

They sent me a text link so all I had to do to check in was click on it. Marie did my testing and…read morewas excellent, professional, and polite. She gave good instructions on a test I had to take with me and I didn't have to wait when I returned it. Highly recommend this Quest location.

The staff was great no problem they were very efficient the 3 times I was required to go. The…read moreproblem is the billing department. I have paid The $25 three (3) different times for the last visit and they sent me to collections!!! Not worth the hassle.

Check in was super simple and quick, all automated, similar to an ATM. While I wasn't taken at my…read moreappointment time, it was only a 20 minute delay...not bad. Waiting room was clean, as were the appointment rooms. My technician was super effective, friendly and quick which I appreciated!

I took my three children in for labs, we had the pleasure of having Maria this time around…read more Maria was very delightful, and gentle with each of my children. She kept them calm, and made the experience quick for us. Thank you for all you do Maria!

excellent service, especially from maritza #4. she treats patients with kind and kidness. the staff…read moreis attentive and truly care about their patients. maritza is specially one of the best phlebotomist ive ever had. she had no trouble drwaing my blood, even though my veins are very difficult. if you have difficult veins, go to her.

Male who always works at this location is always attentive & professional…read more After making appointments on line, you sped right in. Location easy to get to

Terrible experience- I made my appointment early March had to wait 2 weeks because on line it said…read morethey only had March 17th available. I was checked in on line plus checked in when I arrived . People that didn't have an appointment they only checked In When they arrived there. One woman told me I didn't have to go online and make an appointment. I could have just walked in. I sat there for 1-1/2 hours and people were coming in and leaving - I was just sitting and waiting. One girl came out around 45 minutes after I was there and ask whoever was left for their paperwork which I gave her. There was no one left but me. I had to knock on the door to tubs out why I was still waiting. No one answered for 5 minutes. The girl that took my paperwork lost it they had to find it. They close at 3 - it was 2:45 when they called me in - i was there since 1:15 Terrible go not recommend they go not know what there doing - it's a flap I. The face for Walgreens- I won't even get my prescription from any Walgreens

Setting up an account on Quest website was easy. my lab results right there at the touch finger.read more

The care I received Tuesday, June 4, at the Quest Diagnostics location at 10620 W Forrest Hill Blvd…read morewas beyond appalling. The woman assigned to my bloodwork entered the waiting room loudly yelling my name, followed by, "she's not here anymore," presumably referencing another patient. When I followed her to room #3, she asked for my paperwork. I provided what I had and mentioned that I had additional paperwork in my email. She curtly replied, "that doesn't do anything for me if it's in your email." I then had to request the email address--information I know they possess--to forward my paperwork. She pointed dismissively to a paper on the wall. Upon examining my other documents, she declared one test couldn't be done until July and threw the paper on the floor; she did pick it up afterward. Despite having another set of orders that she could have started on, she instructed me to wait in the waiting room until she received my email. She subsequently emerged twice, with an attitude, claiming she hadn't received my email and blamed it on my cell service, prompting me to step outside to resend it. On her third trip to the waiting room, she again claimed she hadn't received the email, despite it showing as sent in my outbox. When I inquired if there was a possible mix-up between an "O" and a "zero" in the email address, she dismissively responded that it didn't matter--something anyone familiar with email would know is crucial. I was about to ask for my paperwork back to leave when another, much kinder woman came out to inform me she had received the email. The original phlebotomist, realizing her inappropriate behavior, did not return to complete my bloodwork. While this unfolded, I witnessed her dismiss an elderly woman seeking support for her appointment entirely. Having bloodwork done is already stressful, and the blatant disregard for patients exhibited by this associate was, as stated, appalling. I will not be returning to this location and will request my doctor send future bloodwork to LabCorp instead. Quest should investigate this particular associate (unfortunately, I didn't catch her name, but she was in room three, black, with bangs, a nose ring, and long acrylic nails). While I understand that everyone has tough days and we should assume positive intent, her outward rudeness was inexcusable. In addition to posting this review, I will be forwarding this complaint to Quest's corporate customer relations.