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AAA Medical Compliance Testing

2.3 (3 reviews)
Closed • 8:00 am - 5:30 pm

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Quest Diagnostics - Large, clean waiting room with easy check in kiosk.

Quest Diagnostics

(34 reviews)

Clean, nice waiting area, on time appointments, easy online appointments and check in. I've had to…read morecome here a lot lately and they are always fast, efficient, and kind. Caring staff and quality time of service. I really like this location.

The best thing I can say is it was easy to get an appointment and the phlebotomist was very…read moreunderstanding and quick. Unfortunately there was almost no communication ahead of time from Quest. I didn't know I had to show up with my lab order printed (no way to upload it into their system? Nope). Luckily there was a print shop open a few doors down. Okay, no problem, I go print it and bring it back and wait. The sample hemolyzed, meaning the red blood cells exploded and the sample is not be usable. I understand this happens sometimes, apparently due to issues with drawing techniques or problems during sample transport, but Quest made no attempt to communicate this to me. Instead I was stuck on a "waiting for results" screen for weeks (should have resulted in 2-3 days) and my ordering doctor couldn't even see the test in the system. Online help was useless. I had to call to speak with an agent and only then did I learn the results will never appear because the test couldn't be run on the sample. And then they wouldn't even refund me the cost of the test, just said to come back in to have it drawn again LOL. I would stay away from Quest in general. Not a user friendly system. It was an unclear and confusing process and I'm comfortable with technology and following directions for tests like this. If you do manage to get a useable sample drawn, the staff were all lovely.

Quest Diagnostics - Digital Check In / Waiting Room

Quest Diagnostics

(21 reviews)

Setting up an account on Quest website was easy. my lab results right there at the touch finger.read more

The care I received Tuesday, June 4, at the Quest Diagnostics location at 10620 W Forrest Hill Blvd…read morewas beyond appalling. The woman assigned to my bloodwork entered the waiting room loudly yelling my name, followed by, "she's not here anymore," presumably referencing another patient. When I followed her to room #3, she asked for my paperwork. I provided what I had and mentioned that I had additional paperwork in my email. She curtly replied, "that doesn't do anything for me if it's in your email." I then had to request the email address--information I know they possess--to forward my paperwork. She pointed dismissively to a paper on the wall. Upon examining my other documents, she declared one test couldn't be done until July and threw the paper on the floor; she did pick it up afterward. Despite having another set of orders that she could have started on, she instructed me to wait in the waiting room until she received my email. She subsequently emerged twice, with an attitude, claiming she hadn't received my email and blamed it on my cell service, prompting me to step outside to resend it. On her third trip to the waiting room, she again claimed she hadn't received the email, despite it showing as sent in my outbox. When I inquired if there was a possible mix-up between an "O" and a "zero" in the email address, she dismissively responded that it didn't matter--something anyone familiar with email would know is crucial. I was about to ask for my paperwork back to leave when another, much kinder woman came out to inform me she had received the email. The original phlebotomist, realizing her inappropriate behavior, did not return to complete my bloodwork. While this unfolded, I witnessed her dismiss an elderly woman seeking support for her appointment entirely. Having bloodwork done is already stressful, and the blatant disregard for patients exhibited by this associate was, as stated, appalling. I will not be returning to this location and will request my doctor send future bloodwork to LabCorp instead. Quest should investigate this particular associate (unfortunately, I didn't catch her name, but she was in room three, black, with bangs, a nose ring, and long acrylic nails). While I understand that everyone has tough days and we should assume positive intent, her outward rudeness was inexcusable. In addition to posting this review, I will be forwarding this complaint to Quest's corporate customer relations.

AAA Medical Compliance Testing - laboratorytesting - Updated May 2026

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