We wanted to use our fireplace this week, and, as a new homeowner, I was very concerned that the chimneys hadn't been cleaned for decades (our house had previously been rented out to college students, so we have not much idea about what maintenance had been done during that time).
I called another chimney sweep, and got a quote. Then I called Jon, AAA London Chimney Sweep. He seemed like a good guy; he promised unique results based on his exclusive technology; and he could come that day. He told me that he wasn't sure of his schedule, so he'd call within a few hour time frame to check in.
Well, believing that he'd call before he got to our house, I went out running errands. During his window, he called and asked if we were home. I said we weren't but were close by. He said he was already at my house and he'd wait by "camping out in our yard." That was all fine, but was a little disappointed that he didn't call before coming to my house.
When we arrived home, we found a man, dressed all in black with a stovepipe hat. I guess he really did want to be a London chimney sweep. And he was napping on our porch. A little strange, but whatever.
His "technology" to keep our room dust free? He claims that he has an exclusive vacuum system that pulls 4-5 times the amount of suction that his competitors do. I don't know if this is true, except that the vacuum he used was large and clearly custom made. His other technology -- electric and blankets (many with holes on one side) he put down on our carpet while he was working. While this isn't exactly the "technology" I was expecting, the house was dust-free, and I didn't find any soot prints on the carpet.
During his thorough cleaning (can you believe chimney sweeps use the same hard brushes that you see in Mary Poppins?) he pointed out the features of our classic fireplaces, explained our inevitable chimney repair, and showed me how our third fireplace could actually be made usable again. He got a lot of gunk out of each fireplace, and they look ready for use.
He gets only three stars because, well, he was offensive. One of the first things he said to me, out of the blue, was something to the effect of "I can't believe the British were prophets--forecasting a real-life Frankenstein. But I have two words to prove the prophesy true: Chaz Bono."
Seriously? You just met me and you're calling transgendered individuals "Frankensteins" (or Frankenstein's Monsters, more particularly)? He made a few more vaguely racist remarks, too, during the course of his two work (for two chimneys). But mostly, he just talked my ear off. Mostly about classic cars. And about how his competitors weren't as good as he was, and the chimney sweep industry is dying.
Perhaps a better person would have just said that the talk was offensive. Or maybe just walked away. But he intersperced his rambling with substantive questions or comments about the work, so I felt like even if I were to walk away, he'd be calling me back in a minute or two.
I appreciate that he didn't try to up-sell me on liners for all our chimneys. And I appreciate that the fireplace looks clean now. And his prices were competitive (p.s. tell him you got quotes from competitors and he'll lower his regular asking price). And he does have an A+ BBB rating. But I can't say I would invite him back into my home. If you can endure (or extricate yourself from) the talking, you can get a good job done at a good price. read more