I called first because my car wouldn't start, the AAA driver installed a new battery. He said because I had been in a minor accident it voided the battery I had gotten from AAA a year ago. A couple of weeks later the car wouldn't start agin, the AAA rep came out and put his battery pack on and started the car and let it run. I then drove around doing errands. I didn't drive again for 5 days and when I tried to start the car again AAA towed the car to a mechanic who told me the brand new battery was dead. I am beyond furious. It is impossible to reach a live person anywhere at any phone number with AAA. read more

I was an AAA customer for 20 years. Through no fault of my own, my car got stolen while on vacation. When my policy came up for renewal, my monthly premiums went up over $100 a month. When I called to complain, I was told they had a price increase because they switched to a new system, but also they had paid out a large sum of money to me when my car was stolen and was totaled out. Therefore, the rate increase was to be expected and there was nothing they could do. So I called around and found another insurance company whose rates were comparable to that of AAA before the unreasonable price increase. For 20 years I remained a loyal customer and then when I needed them because my car got stolen, they increased my rates so much I couldn't afford them anymore. No loyalty to me. No sympathy for my situation. No consideration for the number of years I paid in with no claims. Very matter of fact attitude. They did invite me to come back when I called to cancel my insurance. I mean, why wouldn't they. They made more money off me then I ever got from them Insurance is good till you actually need t. read more

They are good at taking your membership money but thats it. Far better options out there. Even with a free membership goid luck ever canceling you will be billed forever. Terrible customer service. read more