I've never had AAA membership before but last year, during the winter, i got my car stuck in snow. It was not a fun experience. Thankfully, i had a shovel and other items in my car so I was able to get my car unstuck. I also was helped out by a good samaritan passing by as well. I thought to myself, what would have happened if i hadn't been so lucky. I live in a rural area and if I got stuck in one of those backroads in the middle of winter, i could be in trouble. After my experience, I am ever mindful of the words of House Stark of A Song of Ice and Fire/Game of Thrones: Winter is Coming. Due to this, I started looking into getting a AAA membership for roadside assistance. I looked online and saw that membership was $120. Previously I noticed that across the street from my dry cleaner was a AAA location, so i decided to check it out in person. Firstly, the location sells travel items including bags, accessories and travel books. I thought, huh thats cool. I sat down and spoke with one of the employees... although i was eventually talking with everyone who was in there... they are super friendly and we were talking about Game of Thrones and about the upcoming prequel. While discussing this, i was given info on memberships and i was able to get memberships for myself and family for $24 all together! So glad I came!!!! I also found out this place is a travel agency. I may have to come here to plan a trip... never seen Europe! Great experience! Amazing people! Low price! read more

See all

The staff--notably Cindy Nelson--very quickly helped me solve a flight reservation that I had created and didn't know how to solve. I really appreciated the help she gave and how quickly she was able to get new reservations for me. Glen Strobel, Lima, OH read more

Needed help with getting a membership for a granddaughter that was going to be working in another state. The employee gave us a lot of detailed information about the different levels of memberships. She made it very easy to decide which option would give her the best service at the best price. She was very knowledgeable and helpful. Highly recommend the Lima Ohio AAA Club. They have always been very helpful when we need trip advice and arrangements made. We would never go to anyone else. read more

Booked a trip to Cozumel for a wedding and we decided to cancel due to Covid. Now I realize it was on us to make sure everything was covered. That being said Lima AAA used a third party agent to book the trip, lied about the insurance they could offer us and weren't interested at all in trying to help us get some of our money back. Would have been better off doing it myself online. read more

Just want to say a big thank you to Christine T. for being so thoughtful, caring and with patience as we sent our son across the pond to China recently. She was very helpful. My wife and I will be back and ask for her when we book our 35th wedding vacation next fall Michael and Joshua Meeker read more

AAA in Lima, Ohio is AWESOME! Shelbie Roberts is a gem! She booked two fantastic trip for me and my buddies! First location was St. Lucia, next location is Australia! Going through AAA was a snap,! read more

I just needed a few travel books and maps on my last stop in. In and out very quickly!!! Thanks!!

Our experience with Lima AAA was outstanding. Lisha Dickrede has planned 3 trips for us, to Mexico, Hawaii, and Costa Rica. We were extremely satisfied with all of them! Our travel and hotel accommodations were terrific. Traveling out of country can be frightening, but with all the scheduling done ahead for you, it makes travel so much more enjoyable. M & T read more

This store has very helpful friendly staff. However, I ordered a trip tik and unfortunately, these are becoming less than helpful when traveling. They are now only useful for where construction is. I wish they were the way they used to be! read more

I went to this office to close on a car loan since it was up the block from the dealer. #1 AAA entrance into this market is fantastic. They found me a great rate for a 4 year loan that couldn't be beat. The person in Lima and I worked with Jay at financial services and everything was slick, easy and painless. Of course while I was there I took advantage of picking up materials for my next trip In our new car. Thanks AAA for 40 years of great service to me. read more

I was helped within a very short time. I got what I needed and was on my way quickly. Friendly and accommodating workers.

My wife and I stopped in yesterday to pick up up a couple of new maps and a travel guide for a short trip I am taking to Nashville in a few days and my wife needed some info on a trip to Universal Studios in Orlando with the grandchildren next month. Shelbie Williams assisted us and she was so helpful and courtious ( we had lots of questions). Shelbie told us about her personal experiences at the Park and really went out of her way to help us. I asked about a tripTik for my Nashville trip and Shelbie said to normally give 14 days notice if possible, and when I told her that's OK, I'm leaving in 3 days, she said she would gladly expedite the tripTik and would print it up while I waited. My wife found a couple of travel bags she really liked after Shelbie had told her they were on sale, plus we got our normal AAA discount. . .long story short, my wife ended up buying two travel bags primarily because of how friendly and helpful Shelbie Williams was. In this day and age it is so refreshing to find courtious and well trained sales associates who don't seem to view a couple of senior citizens as an interruption to their day and have the patience to answer questions. Thanks again to AAA and Shelbie Williams for such great service. J.T. Benjamin read more