As far as customer, I don't think we'll ever be happier with a service and repair company than we…read moreare with Mr. GoodRoof. We had a gutter repair that I let linger and get worse. John was out within 24 hours to take a look at it, and the problem was completely resolved within two hours with a call to one of his guys. We will definitely be using Mr. GoodRoof in the future!

We had a project we needed done-- the fascia and soffits sealed around our house as they had become…read moreloose and were allowing wasps entry into the basement--and some research led us to Mr. Goodroof. Nick came out to do an inspection, and in the process of doing so discovered some issues with our pipes and vents on the roof, some items that pictures made clear could quickly lead to serious damage if the wrong winds/rain came through. He showed us a detailed video of the inspection, then offered multiple quotes based on what approach we wanted to take. I appreciated how thorough and how efficient he was-- I've been in situations where at this point in the review an agent for a major company will only offer you the highest possible quotes and make them sound like an emergency and basically take as long as they can in your house to wear you down in hopes that you'll agree to the sell. Nick and Mr. Goodroof did NOT do this and this instantly won us over. We actually opted for a combination of two of the quotes/plans of action he presented, and he worked up a new quote for that. They offered a variety of payment options, including a 12 months same as cash option that you can apply for and access on your phone quickly. We scheduled the service and they had a crew out in less than a week to get the job done. They worked quickly and efficiently. There was some miscommunication on the quotes, plan of action, and updated responses (like the finished report detailing the work done, particularly important for us as the day of the work the approach shifted somewhat and we just wanted to understand why). We never doubted the quality of the work, but due to being burned in the past by other companies, had some reservations. We voiced those complaints and Nick + others at the company got back to us to go over and explain the situation. They explained the reason for the changes, the delayed updates (some due to automation processes on billing etc.), and sent out the crew + Nick (at a 3rd date) to do a final inspection and report. I'm going a "4" which in my book is "great". The price we paid for the work that was done was fair, the work was quality, and both the sell and final report were handled perfectly. Due to some confusion and crossed wires (that took about a week or so of going back and forth) that hindered my enthusiasm of the project briefly in the interim, I'm docking just the one star that would make this a "perfect" experience. I fully intend to use these folks again for some other tasks next year and I have every expectation that they'll bump up to a full "5" at that point ("perfect").

Excellent windows and excellent service. We had 10 windows and a sliding glass door installed. Very…read moresatisfied! A+ company.

DO NOT BUY WINDOWS FROM THIS COMPANY!…read more This company has very poor customer service. For the past 3 years, I have been trying to get them to replace a broken window they installed 7 years ago. I planned on paying for it and all I got from Steve Thurman was excuses. The quality of the windows installed is absolutely the poorest. They were supposed to be Low-E windows and were told they are "good" windows. Not so! 7 years later I now have to hunt down the manufacturer and see if there is any recourse without suing them and Window Guyz. Steve at Window Guys never returns phone calls and has no interest in standing behind or assisting in any way since they got paid. It's as if we don't exist. Of the 11 windows installed in our sunroom, at least half are failing - broken seals and cloudy glass. Buyer beware...don't make the mistake we did! If I could rate them "0" I would

Had a great experience with the purchase and installation. However, now that I need a repair i…read morecan't even get a returned phone call. Left a message three weeks ago and received a text message from Jennifer that she forwarded my information to someone they work with for repairs and to "let me know if you don't hear from him in a few weeks.". Asked for the individuals contact information and was told she couldn't provide it because it's his "personal phone". Multiple back and forth messages with Jennifer and now she's stopped responding. All I was asking for was a date for repair, which seems like a normal request. Long story short, I have an awning that needs repaired and can't even speak with a live person must less actually get it fixed. Do not recommend purchasing from this company if you expect future customer service. Read reviews and ensure your reviewing the date of comments. Previously had strong reviews but appears to have gone downhill.

We bought our awnings and remote shades from Total Home Solutions in Nashville. Once before we…read moreasked for help with one of the awnings. Help was sent right away. However, this time I have been trying to contact this company who can help me. In April when they acknowledged my message, they said someone would contact me which has never happened. in May I also recontacted the Headquarters Website but they once again tell me to contact Total Home Solutions who by now do not respond to my calls. When we first bought the awnings, they were the only game in town. Now that you have choices in the area, I don't recommend this company because of their poor customer service. Waiting 2 months for repair service is unacceptable. We can no longer use Covid as an excuse.

I would like to share our experience with "Renewal by Andersen of Nashville". After receiving a…read moreaggressive advertising we decided to give a try to their windows. Positives are quick response to our call. Sales part, measuring and installation were smooth. Nice people work there. Negatives are, after a small change how to pay the outstanding balance, lack of internal communication. You have to leave message with "call centar" and wait 24-48 hours that somebody will call you. What most likely doesn't happen. Then, a month later, we started receiving a multiple phone calls without any message left. I called to bring to their attention this issue without any help. Finally, I left message for the owner and never received a call back. Too soon to evaluate quality of product, but enough to raise a question how "Renewal by Andersen" response to customer inquiries. ******** This is a update to my original review. Within couple days I received DM from the Company. What's a very nice reaction. After exchanging couple messages I received a phone call from VP Operation. It was a very professional phone call and I had a opportunity to deliver to him my experience communicating during process of buying and mounting windows. I will update my star rating based on this experience. ******** Here is a paste response to Antonio M. Renewal by Andersen Social Media person.Antonio M. Thank you for the response. Yes, that's correct, I received a phone call from Sam Spires and I had a opportunity to express my concerns. It was a very professional conversation. I hope that my input will help that you improve internal organizational structure for better customer experience. My understanding is that I wasn't the only one who brought the same concerns. Thank you.

Had a slider and a front door installed. Slider was delivered on time but installed incorrectly…read more Took 3 months to rectify the problem. Front door showed up on time but was seriously damaged. Had to reject. It took a total of 12 months to finally get my front door delivered and installed. Project manager was supposed to come back within 2 weeks to clean up some details. Heard from him 5 weeks later. I had already completed everything myself. Still missing some trim. Don't buy.

I am giving a 3 star rating because the work completed was top notch. It should be noted that…read moreindependent contractors are doing the work. Communication from the company itself is HORRIBLE. I would call/text/email various people with no response. I'm actually surprised the work got completed. Also, I had a coupon for $500 off from the company itself that they did not honor but instead charged me the full price! I contacted them numerous times about this and they completely ignored me. HORRIBLE CUSTOMER SERVICE!!!!! Do not use this company unless you love paying too much and being completely frustrated!!!

The Covered Patio lacks quality Customer Service and follow through. Upon installation we ran into…read moremany issues however its the accountability to the work and customer aren't that is extremely lacking and childish behavior to responses. Do not invest in this company, there are other reputable options that stand by their work.

Great service. Responded to a request for quote recommending an alternative. Did not have to do…read morethat.

From the owner: Renovative Building Group, a full-service construction company, extends its services across…read moreTennessee, Southern Kentucky, and Northern Alabama. Whether you're looking to enhance a residential or commercial space, their expert team brings proficiency in roofing, siding, deck construction, window installation, and interior remodeling. With a focus on high-quality craftsmanship and durable solutions, they tailor every project to the specific requirements, catering to small improvements, complete renovations, and even ground-up construction. Their commitment to delivering outstanding results guarantees customer satisfaction and long-lasting building enhancements.

Clearvision did an excellent job cleaning my windows. They are very reasonably priced and very…read morehelpful. They also cleaned out my gutters and cut some trees branches that were laying on the roof. I got some great advice about storm windows and other related issues. I would hire them again (and I am very picky!)

From the owner: Our staff provides excellent service and consists of over 35 year's experience. Clearvision Window…read moreCleaning was founded in 1993 by Jeff West, a life long resident of Nashville. Clearvision Window Cleaning serves the greater Nashville area as well as many of the surrounding counties including Maury, Williamson, Wilson, Putnam, Sumner and Robertson. Residential division is a full service home maintenance company which includes interior/exterior window cleaning, power washing home, driveway, walkways, decks, gutter and soffit cleaning. Commercial division of Window Cleaning is also a large part of business. Scheduling can be done weekly, bi-weekly, monthly and/or quarterly. Whatever your needs are, we are here to assist. Additional services