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    AAA East Central

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    Zachary Mortimer - State Farm Insurance Agent - State Farm Logo

    Zachary Mortimer - State Farm Insurance Agent

    (2 reviews)

    Please save yourself a headache…read more I had no issues with State Farm Insurance. HOWEVER, please avoid Zachary Mortimer at all costs and choose another State Farm. I was previously with Nationwide insurance for 19 years with no issues at all. I only decided to shop for a better rate. BIG MISTAKE. Zachary Mortimer is young and obviously lacking experience in dealing with making things right with the customer. He gets very defensive. He came at me like a defense attorney and finds every reason to blame the customer instead of saying, "Let's work this out". His main goal is being right at all costs instead of working well with customers. I was told this agency forgot to charge me for a month "somehow" and said I had to pay $80 extra monthly to get it caught up. This went on for several months; long after it seemed like it should have been paid up. I asked if it was caught up, and nobody could give me a straight answer. They agreed to get back to me two different times and never did. On more than one occasion, my payment was deducted from my account after I made arrangements for it to be withdrawn on a different day. This resulted in overdraft fees that he grilled me about like I was a hardened criminal when I showed him what happened. After being treated so poorly, I called another local State Farm office to see about switching, without revealing the name of this office. They told me that something didn't sound right. I eventually had enough and just went back to Nationwide. It's worth a few extra dollars to have peace of mind! Not a single issue since!!!

    I have been an auto insurance customer for the West Kittanning in State Farns Affordable Insurance…read morewith then and Zachary Mortimer as my agent! But the two in the office besides hi MN are wonderful as well! Very accommodating, courteous and very welcoming when I stop in or call them on the phone. I highly recommend doing business with them cause one couldn't get any agent and associates to help you with your insurance needs and as representatives for State Farm either!

    AAA East Central - insurance - Updated July 2026

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